The secret of a business's success lies in addressing the ever-changing desires and needs of the customers. To stay ahead of the curve, you require contact center services experts who will help you figure out the important metrics to comprehend... Read More
The fintech industry provides a handy financial solution to customers in the digital era but it become impossible to grow your business by offering mediocre customer experience. You need to create customer-centric strategies to attract new customers while retaining the... Read More
With the arrival of new technologies business communication as business process automation continues to evolve in the digital era. However, one thing always remains constant, how you can improve the customer satisfaction level towards your brand.
You can achieve it easily... Read More
The effectiveness of a call center is directly related to the performance and productivity of agents. When call center agents are motivated and feel contented at their jobs, the overall graph of the company's net promoter score (NPS) improves (Bain... Read More
Are you still using old landlines to reach out to your clients? Did you invest in a virtual phone system to boost your client's support? If not, then you might be ignoring a platform to grow your business and skyrocket your... Read More
Most of the time business owners use contact centers and call centers interchangeably, but they are not similar. There are some key differences between them, as contact center is not like traditional call centers where a room full of agent’s... Read More