The cost of hiring a virtual receptionist depends upon your needs and number of calls the receptionist receives. By understanding that, we have formulated a wide range of bundles to accommodate the needs of each type of business starting from the basic plan that includes 100 calls designed as a tester plan to check before you make it right. We also offer a startup plan for new businesses to imprint a good impression on customers at just $250, and get 300 calls included in the package. Similarly, we are offering a diamond package for medium-sized businesses to hire a telephone operator who receives 2500 calls in a month and diverts them or responds to them as per your instructions.

We also accommodate after-hour virtual receptionist services. Our operators work 27/7/365 and answer your calls around the clock. Please reach out to our team to discuss your specific needs. However, if you need full-time or part-time services, we can also accommodate whatever you require.

Choose the appropriate plan and give your customers a warm telephonic reception by hiring a virtual operator to receive your calls. You also have the liberty to review all billing details conveniently to ensure there are no unexpected surprises.

Pricing Models for Virtual Receptionist

We offer various pricing models to cater to different needs and budgets of small to large businesses. Take a look at our pricing models.

• Per-Minute Pricing: If you choose this model, you’re charged a fixed rate for every minute our virtual receptionists spend handling your calls. It’s particularly suitable for businesses with minimal call traffic.
• Per-Call Pricing: If you go with this pricing model, you’re charged a predetermined rate for every call our virtual receptionists manage, irrespective of its length. It’s well-suited for businesses with consistent call volumes.
• Per-Hour Pricing: If you choose this model, you’re charged a fixed rate for every hour our virtual receptionists spend handling your calls. It’s particularly suitable for businesses with maximum call traffic during some hours of the day.
• Per-Month Pricing: If you choose this pricing model, you’re charged a fixed monthly rate for a specified number of minutes or service hours. It’s particularly advantageous for businesses with consistent call volumes or those seeking predictable expenditure.

Factors that Determine the Cost of Virtual Receptionists

The specific cost comparison may vary depending on factors such as the level of service required, the volume of calls, and the provider chosen. Businesses need to evaluate their needs and compare pricing options from different providers to determine the most cost-effective solution for them. However, location, service provider, service level (basic or premium), additional features (appointment setting, travel booking, or multilingual support), and contract duration are some of more factors that affect the Virtual Receptionist costs. At Kolaxo CCS, we’ve structured our virtual receptionist pricing plans to prioritize flexibility, affordability, and delivering exceptional value. Take a look at our pricing plans and choose one that suits you.

How to Calculate the Price of Virtual Receptionist for Your Business?

No two businesses are alike, and the true price of your virtual receptionist service will depend on factors specific to your operations and customer service systems. You first have to determine your call volume. For that, check call logs, bills, or call analytics. If you don’t have any, then, estimate your call volume based on your business size, the number of employees, and the industry you operate in. Next, calculate your average call duration. How? If your company receives a monthly influx of 100 calls, accumulating a total talk time of 300 minutes, the average duration per call amounts to 3 minutes. The next step is choosing your plan that is best suited to your business needs and budget. With the call volume and average call duration determined, you can now ask for a quote with Kolaxo CCS to enjoy the best rates than other virtual receptionist providers in the US.

But let’s say, you can’t calculate the price of virtual receptionist? Don’t worry! Our customer support is available for your assistance in choosing a plan that best cater to your business needs and budget constraints.

Additional Services to Consider

Beyond the fundamental services of our virtual receptionist plans, there are some other additional services you have to include in your plan but with additional charges. Below are some of the most common ones to consider:

• Call Routing/Live Transfer: We offer warm patching, call routing, or live transfer, where each incoming call is placed in a queue and is then routed to a specific person or group of people based on pre-established rules and criteria. Once the connection is made, the client utilizes the provider’s inbound line to host the call, so the remainder of the call—from the initial connection until disconnect—is charged as Call Routing time.
• Call Screening: Call screening is available for businesses with unlimited staff or departments, ensuring that they handle only the most critical calls.
• Custom Call Scripting: We don’t believe in fitting businesses into a one-size-fits-all approach. So, we also provide bespoke call scripting. You have the freedom to get what you want and pay according to it. Make your own pay plan by putting in add-ons and features of your demand. This grants you the ability to dictate what operators communicate to callers and how they convey it. This ensures their approach resonates with your values and brand identity.
• Online On-Call Schedule: If your business requires scheduling on-call personnel, we offer an online scheduling system. This system can be accessed through a secure web login and allows you to schedule on-call personnel up to a year in advance. Any updated schedule changes are automatically reflected.
• Online Reporting: To keep track of call logs, messages taken, and other important data, we offer an online reporting system. You can view call recordings, daily/weekly/monthly time statistics, and more.
• Time-Based Rates. Pay Per Minute: Our virtual receptionist pricing is based on receptionist time. So, you don’t need to worry about bundled minutes and a whole month upfront cost. Pay as you use.
• Call Recording: Every coordination conducted through any channel with your customers is recorded in our database. It is available on demand only for you.
• Call Overflow: We understand a lot of companies especially the smaller ones require their phone calls to be answered only when they are unable to take the call themselves— your in-house receptionist goes to lunch, is on leave, or is busy on another call and you have multiple calls coming in at the one time. We provide “call overflow” services. In these cases, our receptionists will handle the call as part of your office. You’re always in full control and can rest assured that you won’t miss any crucial calls in the future.

In addition, if you use minutes in bulk, automatic discounts will be applied. This is best for corporate or large businesses receiving 100s of calls a day. Consider these options to save money in the long run.

What You Get Upon Booking a Virtual Receptionist Plan with Kolaxo CCS:

• Time Flexibility: Professional receptionists are available 24/7/365, as full-time, part-time, or backup support to handle calls for your business at any time you prefer, during business or after-hours. They are trained to sound like they’re part of your staff.
• Message Management: All messages are logged in our dashboard. You can also choose to receive your messages via email or text if you prefer.
• Message Taking as Per You: Need to provide or gather additional information from your contacts? Your Kolaxo CCS receptionist can assist by making outbound calls on your behalf whenever you request it.
• Lowest Per Hour Rates: Looking for the lowest per hour rate? Opt for our scalable virtual receptionist service, offering cost-effective solutions, professionalism, efficiency, and scalability tailored to your business needs.
• User-Friendly Dashboard: First impressions matter, Kolaxo CCS provides a customized dashboard with meaningful and measurable results. Delivered in a way you want.
• Data Security: As a professional agency, we strictly follow the compliance regulations to secure your details, customer information, or any data from leakage.
• Hand-Picked Agents: We share profiles of our available agents to provide you the freedom to select any employee that synchronizes with your demand and mindset.
• Secure Record Keeping: We keep a record of your business profile, call log, and customer information so that you don’t have to start from scratch every time you opt for our services.
• Free & Instant Activation: With 500 trained virtual receptionists, we are ready to respond to customers’ calls right away with an instant service activation facility.
• No Lock-in Contract: We give you the freedom to hire virtual receptionists with no restriction on long-term contracts. You have the power in your hands to start, pause, or stop service whenever required.
• No Setup or Processing Fee: Free setup installation. No initial money to set up your dedicated virtual staff. No processing fee before starting.

Reasons Why Kolaxo CCS is the Top Priority of Every Business

• 99% Call Acceptance Rate with no chance to miss any call during the prescribed time.
• 100% Customer Satisfaction Rate by not giving up until the customer is satisfied and happy.
• 63% Increase in average sales and customer retention by Cross-selling and up-selling.
• 30% Less charges than other Virtual Receptionists in the United States.