Get Our Business Answering Service to Meet Your Customer’s Helpline Service Expectation
The bridge of communication with customers and business is the strongest path to make the customers feel the warmth and value. Once a good impression is engraved and satisfaction is ensured the customers become more loyal and stays connected with business for long time. The most effective and quick medium of communication is through telephone. These calls are very much important for business and wise entrepreneurs consider every call a business opportunity hence can’t afford to miss a ringing call or drop it into voicemail. An energetic and responsible live receptionist is required to take calls in polite and friendly manner so that customer’s queries are addressed in run time. Kolaxo CCS is empowering the businesses to outsource their answering service to us and enjoy professionals to take responsibility of receive telephone calls. We are an award winning, registered, certified and trust worthy answering service to fill the communication gap between the business and customers. Our fully trained agents greet your customers in a warm friendly manner that it give a striking first impression. We have developed an uninterrupted telephone answering system that during your business hours we are on our toes to take every call with in 3 bells and supply 100% call attending ratio.
Hire Virtual Receptionist to Supply Professional Business Answering Service at Fraction of Cost
Businesses trust their in-house staff sitting right in front of their eyes. However, developing an appropriate work place, hiring professional receptionists, train them, managing their holidays and handling their leaves become problematic and expensive for businesses. Therefore, the most practicable option they get is to outsource their customer contact help line to an Answering Service and enjoy exceptional services at economical prices. Among all the leading Answering Services Kolaxo CCS has engraved a remarkable name in the industry. Our business answering service is especially designed for small businesses to enjoy live person phone answering service for 24/7 at a fraction of the cost compared to hiring internally. We analyze the intent of our customers behind outsourcing this service and customize the whole system to accommodate them. We are very flexible in charging for our services, the businesses are paying us according to per minute call answering, per virtual receptionist or happy to pay flat rate depending upon their call volume. Our simple, quick and easiest on-boarding process facilitate small business in United States to keep the remote control of our services in their hands and start and stop this service according to their requirements. This service allow businesses to have a toll free phone number and empower their customers to call anytime they want without any charges. We have hired the best telephone reps and trained them, take the responsibility to manage their holidays and leaves, and ensure the non-stop customer service is supplied through your official phone number.
Kolaxo CCS is an extension of your business therefore, we keep in keen consideration that a very good professional image is developed in the mind of your customers. We work in the coordination of your representatives to customize the greeting and script of receptionist and make our business answering service more fecund. We solve the problems of your customers in a way that they become satisfied and become loyal customers of your business. We work in your coordination to decide future plans and targets to make sure both of us are working in the same direction to achieve the targets. We have developed a flawless communication system that connects your in-house staff with your virtual receptionists and eliminate every chances of miscommunication with-in departments. The taxonomy of the communication system is very carefully designed by our experienced staff members to make sure the orthodox practices are left and latest innovation is integrated in this service.
The office hours of any business are very much pivotal. During these hours every call from existing customers, potentials buyers, vendors or any business associate are very much important. These calls need to be received by a professional receptionist who has the skill to handle multiple calls at a time and leave no customer to wait in queue listening irritating music. Kolaxo CCS is helping businesses to shift the responsibility of taking calls to us during their business hours with the help of our outstanding Business Hour Answering Service. This service is especially designed to receive calls, make calls, and dole out information on behalf of a company. We have formulated this service keeping in consideration the small and medium-sized businesses who don’t have the financial resources to hire an in-house team to handle their fluctuating volume of telephone calls. We strictly follow your prescribed timings with no breaks in between with a guarantee that despite of sudden increase in call no call will be missed or ignored. Our expert receptionist very peacefully take your calls and analyze the scope of business opportunity. Such services enable you to capture every opportunity and perfect screening to filter the unnecessary calls. When only the fertile calls are transferred to the dedicated person, this service increases the productivity during your office hours. Give your customers a remarkable first company impression with the help of our business hour answering service.
Every customer comes up with different needs and different mindset. It is paramount for businesses to bend according to situation and handle it accordingly. The chatbots or Interactive Voice Response (IVRs) further aggravate the irritating situation and the unhappy customer is lost for life. A live and competent real human receptionist is required to take your business calls and using his or her personal skills to satisfy every caller. Kolaxo CCS has hired the best receptionist to work virtually and provide live person business answering service. We have some defined parameters and checkpoint to hire a competent and professional answering service agent. We strictly follow this defined system to appoint the most appropriate and industry relevant virtual receptionist for this service. Our live persons are skillful and trained to handle any surprise situation and take the most beneficial decision right away. This service allows your customers to get the answer of their query just in few seconds and cut the call instead of hardly understanding the voice prompts and waiting to get right answer. We have designed this service in a way that trained live agents receive the calls with personal affection and empathy to make your customers feel valued. These trained professionals are guided to give attention to details, be flexible, stay calm under pressure and find out creative solutions to solve problems that no AI based robot can do. Our service ensures that positive and optimistic agents are appointed to receive your business calls and clear communication is conducted with your customers over the telephone. Reduce the call abandonment rate and improve customer satisfaction with the help of our live person business answering service.
Kolaxo CCS is a professional Answering Service operating since many years to facilitate small and medium size businesses in receiving their official calls. We have more than 500 fully trained virtual telephone receptionist ready to serve you at your demand. We are available 24/7 to accommodate you according to the nature of your business or flow of your customer’s call. Our staff works in different shifts with assurance that the energy and productivity is sustained during their office hours and full prove communication system ensures that no flaw is created with change in shift. We have the capacity to provide live business answering service during office hours and ever after your official hours. In case of any promotional activity or emergency, our urgent answering service can be availed at just one call because our staff is always available to handle such situations. We give regular training and supervision of experienced telephone reps elevate the quality of our employee’s services. Enjoy a very professional image of your business engraved in the mind of your customers with help of our marvelous business answering service.
