location

19 C Trolley Sq Wilmington, DE 19806-3355 United States

inquiry@kolaxoccs.com
time

24/7 Hours

Get Chat Support Services for Improved Customer Experience

Customers now increasingly prioritize convenience when it comes to get support from businesses. They expect businesses to continue to offer innovative ways to save their time, effort and money while opting this support. Chat Support services when provided with expertise and professionalism throw out phone support and email assistance because the paramount ease, speed and empathy it offers is not possible by other channels. Whether for instant resolution of problem, clear doubts while purchasing or assist in troubleshooting any malfunction, is the service is up to mark, it is perfect channel that has more chances to meet customer’s expectation.

Key Features of Our Chat Support Services That Ensure To Satisfy Most Customers and Make Them Loyal At Each Interaction

Personalized Pricing Plan

Get what you want and pay according to it. Make your own pay plan by putting in add-ons and features of your demand.

No Setup or processing Fee

Enjoy free setup installation. We are charging no initial money to setup your dedicated virtual staff or professing fee before starting.

Instant Activation & Cancellation

Force of more than 500 trained virtual receptions are ready to talk to your customers right away with instant service activation facility. Similarly abandon services whenever you want.

No Long Term Contract Required

Enjoy freedom to start Answering Service with no restriction of long term contracts. Get power in your hands to start, pause, or stop service whenever required.

Why Kolaxo______

Businesses Prefer Our Chat Support Services Because Of Our;

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Save Money & Get Results Oriented Services

Pay Per Agent

Pick the support agents of your own choice and virtually hire them to organize and answer your website live chats as per your instructions. These dedicated and trained agents work solely for your business and communicate with your customers right according to your commands.

Volume Based Pricing

Handle the uncertainty with sudden rise and fall in chat queries by paying according to the volume of chats. You are only charged for the chats that are replied by our agent and will not be charged for any extra amount for idle sitting agent but only that chats conversation conducted.

Pay Per Hour

Adjust the chat support staff according to requirement like after hours, peak hours or for holidays only. Pay only for the hours chat experts worked for your brand and save money along with enjoying same high standard of service of instantly resolving queries to make customer delight.

Do you want to imprint a professional image of your company?

Kolaxo CCS has purposefully trained agent to imprint a good impression at your customers and competitively satisfy their grievance over the chat.

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Professional Chat Support Services — Low Cost Better Results

Chat support allows customers to have instant exchange of small messages and get solutions in the run time. Kolaxo CCS is the leading chat support company trusted by numbers of small and medium businesses for chat support services. Sounds interesting but worried how it would be managed? Don’t worry with chat support service, we are at your back to conduct chat by instantly replying messages to handle impatient customer profoundly. With this service, we execute acknowledgeable conversation to make your operations simplified and allow customers to enjoy their buying process. While chatting with your customers, we solve problems to minimize doubts and risks and lead to inevitably smooth business. Such exceptional chat support service is sure to bring valuable change in your customer service that your customers appreciate.

Stay Connected With Customers to Answer Their Queries

Live chat support is now a mandatory addition in customer support because along with providing ease and response in run-time it is also facilitating businesses to enjoy more conversion and satisfied customer base. To delight customers and integrate trust, it is the best customer service platform that everyone prefers to opt upon all others. To meet these expectations an energetic and professional support staff is required to answer chats, provide information and solve customer’s concerns. This channel requires specialist who would be responsible for having dynamic conversations that drive the customers to get what they want.

Elevate Customer Experience with Reliable Chat Support Services

Whether to provide personalized experience, human touch in conversation or successfully meet the expectations of everyone every time, chat support service becomes most reliable when served by competent human beings. Considering all these opportunities, parameters and potentials we have trained our customer support agents to become the face of your brand to imprint a professional image and serve your customers the best while answering their chats to drive their satisfaction. Our chat support service specialists are trained and available to get connected with your website visitors to provide instant resolution of their concerns. These support specialists greet every website visitor in a professional manner to build good first impression. With this service, we conduct marvelous textual conversation to ensure remarkable support experience at every interaction.

The increase in customers’ preferences and with the advent of awareness, now customers tend to deem the guidance and assistance through chat support as redundant. Along with this, they never get satisfied if the operator isn’t an expert or unable to successfully meet their expectation. Hence, only genuine and resourceful answers provided in professional and profound manner can garner their trust and give them a reason to return again.

Kolaxo CCS has teams of educated, trained, customer service past masters, and well-versed in different business domains support agents. They utilize their experience, knowledge and adroitness to go to any extend to make customers happy before they close their chat window. For maximum productive and minimizing time frame for live chat support service, we train our support agents using AI chat simulator based on your previous chat records to find out common problems and formulate best possible solutions that are sure to save time and energy while hitting the bulls eye of customers’ expectation. Even if you don’t have previous record, we can take a fresh start with a surety that you get the best outcome because our agents are pre-trained to handle complex situations.

Kolaxo CCS is serving smart businesses by handling live chat on their behalf. To make results valuable for our customers, we assist website visitors in solving technical problems to make them satisfied. To instantly resolve customer queries, we use short text technique to minimize conversation length and ensure swift resolution. While serving, we recommend solutions that are mutually valuable for customers and beneficial for business to ensure this service is equally beneficial for both of them. Ensuring the availability 24/7, we are online to respond to customers message any time of day to make a good image of your brand. While chatting with customers, we identify their core needs and provide ultimate solutions to furnish a sense of care in them. To help customers use specific features of products, we communicate with them on chat and guide them in details of use to ensure optimal use of products.

To keep our chat support services economical and best choice for every business, we are offering flexible pricing options. We provide worthy packages with choices to pay only for conducted chat with minimum additional chat charges. Contrary you companies expecting high flow of chats, we are offering per hour chat packaging to ensure every minute is utilized in producing fecund results for your brand. Our agents are trained to handle and conduct multiple chats at a time to make optimum use to appointed time. To encounter unpredicted rise and fall in number of chats, we are offering pay per agent chat packages. When chat support service is opted with this package your hand-picked agents are dedicatedly appointed for your brand. We ensure transparent pricing and customizable chat service packages to make sure our customers get more benefits by paying minimum amount of money.

We are offering fully customizable chat support services to make sure our customers must get exceptional chat services right according to their demand and fulfill their expectation by modifying support services according to their requirement. We facilitate every business to get what they want, how they want and when they want. To fulfill this motive, we are offering chat support services for 24 hours a day and 7 days a week. While you have choices to opt this service for whole weeks or for weekends. We are ready to serve you for specific days and for particular time only. We assure to provide same quality of service without considering the span or type of our chat service contract.

Kolaxo CCS is a professional and responsible support services provider company. We have teams of professionals serving under matchless working environment. We make sure that each staff member must work in office and never allow home based working to meet the quality of service promised to customers. We have installed top-notch technology and required machines to ensure comfortable and enjoyable working environment is generated that boosts the productivity of our teams. While working under our office premises, we ensure that every interaction with customer during chat is monitored by supervisors and spiffing solution is provided during support.

We have worked for medical industry, lawyers, government bodies, and public and private sectors. We are familiar with the sensitivity and importance of data security. Therefore, we keep strict monitoring and perfect firewalls to make sure there must not be any breach and data security. With us, our every customer enjoy peace of mind that their login details, customer information and every single piece of information is only available to the authorized person and never shared it with anyone.

We are providing chat support services keeping operational transparency in mind to make sure your customers are familiar with details of every conducted chat and response given. Our clients have access to the transcript of chat and can guide our service agent to change according to situations. Our agents are trained and informed to use any software for chat support and utilize all the features to provide maximum productivity while serving our customers.
Outsource chat support services to enjoy hassle free customer’s query management, cut down overhead expenses and appoint reliable resources to be the face of your brand. We are serving different business niches with exceptional support services with the help of our chat executive to guide customers, provide information and remain available to chat even they want.

Key Features That Our Every Customer Get Along With Exceptional Services

Kolaxo CCS is a customer oriented agency to facilitate our each client from either small scale business or medium scale company. We have set these basics as the minimum features that every customer will get. Enjoy exceptional services with a confidence that your customers are in good hand.

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Data Security

As a professional agency, we strictly follow the compliance regulation to secure your details, customer’s information or any data from leakage.

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Chat Records

Every coordination conducted through any channel with your customers is recorded in our database. It is available on demand only for you.

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Hand Picked Agents

We share profiles of our available agents to provide you freedom to select any employee that synchronize with your demand and mind set.

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Personalized plan

Every customer has individual needs and different financial constraints to fulfill all such issue we offer personalized price plan best fitted for you.

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Unified Communication

Get one stop solution to the entire communication channel. Coordinate with customer through telephone, live chat, email or social media.

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Record Keeping

We keep record of your business profile, call log and customer information so that you don’t have to start from scratch every time you opt our services.

About Kolaxo CCS

We are US-based contact center backed by cloud technology, professional experts, and trained staff to bring a noticeable change in your customer support.

Who we are?

Kolaxo CCS is precisely observing the customer service standards, the pain points of customers, and the profound solution to resolve these points. The satisfaction of our clients along with their customers is our highest priority.
While we cannot reconstruct your business procedures, we can handle your angry customers to make them satisfied with the current standards and procedures. We are acting with prudence in our day-to-day training sessions to highlight the weak areas of every agent and provide practical and nifty advices by the industry experts. The training highlights of our daily stand-up meeting includes:

  • How to engage more website traffic into chat?
  • The possible solution of any specific query asked in live chat.
  • Fine use of soft words to satisfy customers.
  • Tips to reduce chat length and provide solution in a few messages.
  • Extra tasks to do when waiting for new chat popup.
  • Give practical advice to deal with angry customers.
  • Suggest recommended techniques to wrap up chat and motivate customers to feel free to come again.

We encourage our customers to let us know in advance of starting an answering service support the sensitive areas of their business, the pain points of their customers, or the areas where you want us to take special precautions. We closely monitor every chat and industry specifications to act accordingly and satisfy your customers.

For over 20 years, satisfying your customers and imprinting a good brand image has been and remains a top priority. While some contact centers experience high employee turnover rate, we’re equipped with the most loyal employees working with the company since 15 years, and this family is continuously increasing. We all serve our clients not because we are paid for this but it is our passion to facilitate businesses to grow. We’ll work according to your provided guideline, approved discounts, preferences in addition to your recommendations to ensure your needs are prioritized accordingly, and we provide a consistent, top-quality answering service every time.

What we do:

When a chat window pops up, our dedicated support raps clicks on window right away, introduce themselves, greet customer in friendly manner, politely ask chatting customer details, read carefully their concern, write in a pleasant and professional tone, and provide valid information right away.

We answer your business chats though the most competent and fully trained agents holding required educational degree, profile decorated with specified experience and have basic essentials, such as customer handling skill, which shows more 80% angry customers turned satisfied and made loyal to your brand.

We are training our team members to note down customers message during the chat and repeat the message when it is complete so that the chances of confusions, misunderstandings, and doubts are left to none.

We give our agents the instructions to keep reporting in the run time about chat summery that includes the asked query, provided solution, information furnished, message noted and valuable comments about customer and it is all done before the next chat pop ups.

We are closely monitoring your local and international competitors for the most recent development in their business and put it in your notice so that we mutually develop a strategy to handle your customers hence we strictly follow your guidance.

Our customer support reps are provided with the highest speed internet and modern computers for use while answering your website chats.

When we work together, we can keep your customers satisfied.

What can you get?

Follow the valuable suggestions from our capable customer support agents because they are in direct contact with your customers. They are in better position to recommend techniques to engrave a positive image of your brand and satisfy their concerns.

If you have any doubts, questions, or concerns, please contact your locally appointed dedicated live chat support agent right away.

Business reputation plays a very important role in satisfying your customers, but many small businesses simply don’t have the time and resources to invest in their customer service and form a spiffing image of their company. At Kolaxo CCS, we recognize that a 5 star chat is a loyal customer, which is why we are proud to offer effective and economical customer answering service through live chat.

Kolaxo CCS is the most well-known, trusted name in contact center service providers. Since 2001 we’ve perform answering customers according to the wishes of our clients and assisting them in growing their business.

We are offering customized chat support service plans with no contract restrictions.

We realize that every business has their own requirements, preferences and motives, so we accommodate all your specific requests into your customer support service plan keeping our basic rule of thumb in consideration to provide exceptional service at economical rate. Best of all, you will have a remote controlled service with which you can start or stop the campaign anytime you want without any restriction to sign a contract. Whenever you want to update your service plan, simply reach out to your project manager to increase the number of seats for urgent chat handling or set up specific agents for after hour chat support service.

Reasons Why Kolaxo CCS Is The Top Priority Of Every Business

Call Acceptance Rate with no chances to miss any call during prescribed time.

Customer Satisfaction Rate by not giving up until customer is satisfied and happy.

Increase in average sales and customer retention by Cross-selling and up-selling.

Less charges than others do Answering Services in United States.

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How 30,000+ Served Businesses Review Our Services

BFT Fort Lauderdale

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“Your consultants are very helpful and accommodating. They helped a lot in formulating the call plan and integrating set-up and Good service after then. I am satisfied.”

Yordano Rodriguez

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“I am impressed the way they handled my customers. When an issue arises, they resolve them immediately. Their “we can do anything” motive is impressive.”

Stefano Santoro

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“Your customer service has been excellent. Your data presentation is good. Your charges are normal not that economical. You helped my business to increase the sales. Thanks.”

Dolphins Challenge Cancer

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“They ran my campaign really well and produced exceptional results. Their operators attended the phone calls received because of my Christmas campaign and collected a good amount of donation. Thanks to you and your team. Cheers.”

Peterson Harley-Davidson Miami

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“Kolaxo has very friendly and professional virtual receptionist. They operate 24/7 and kept handling my business during day time and at nighttime as well. Their live human attend 100% the calls with no phone tree in-between the business and customer.”

Annie Alvarez

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“Your communication skills are very impressive. I love the way you are handling my angry customers. You are delivering the information the way I always wanted. You are ready to provide any information I requested that is impressive. You are doing good job guys.”

Frequently Asked Question

No, we only offer human base chat support services. We take the responsibility to conduct chat through your opted chat software and provide relevant information to your customers. We have trained human-based agents that conduct chat with customers on your provided software and resolve their confusions, answer their questions and provide asked information to make them satisfied.

We have default three categories of service packages; moreover, we offer customized chat support services pricing plan if required. Yes, our professional experts provide honest recommendation to select most appropriate chat support service package. By opting best suitable package according to number of chats and your allocated budget, you will be able to conduct effective communication with customers and facilitate them to bring up their concern at affordable pricing.

The chat support agents at Kolaxo CCS are specially trained to handle website chat support. We have trained them to conduct chat with multiple customers at a time. However, if during certain time when website queries are low they can handle direct messages at social media. We take the responsibility to conduct chat to provide relevant information and solve problem their problem at web chat software or social media.

Kolaxo CCS offers convenient and simple sign up process. All you need to do is express your website traffic and estimated number of inquiries per day. Our experienced professionals will recommend you the most suitable package and with partial initial payment, your service will be activated. Once your chat support service is started, your customers will feel noticeable change in getting information, highlighting problem and expressing concerns at chat support.

The pricing for chat support services at Kolaxo CCS is already discounted and competitive. Moreover, further discount can be opted by getting service subscription for whole year and making advance payment. With annual chat support service pricing plan we give commitment to confidently handle customers and solve their problems in a professional manner.

Yes, we give full freedom to change to package type at any moment you feel. We understand the ups and downs of inquiries volume. Therefore, we give privilege to our clients to change chat support service pricing plan when they want. We give surety that being a professional customer contact center services provider company your customers will get same standard of services and get enjoy exceptional facility to seek answers of their question along with getting information.

We have an online reporting system that enables businesses to monitor every chat session. Moreover, we generate an easy to read report that concludes the summary of all the asked questions, problems faced by customers along with provided solution and the information demanded by customer. Along with this, the details include data of potentials customers with leads generated during chat support service. The online reports allow our clients to analyze common concerns of customers and get valuable suggestion.

Yes, we have teams of educated and trained agents. All of them are familiar with the latest technology and product complications. Furthermore, a short training prior to providing chat support services enable them to have full grip on product specification and provide relevant information to your customer confidently. It doesn’t matter how technologically advanced or complicated your product is, our skillful chat agents easily pick the insights of your products and profoundly inform customers about its features, troubleshoot their problems and guide them about its competitive edges.

There are modes of payment options. Either customer can opt per agent payment schedule in which they have to pay flat rate for number of agents or second option is paying according to volume base in which customer only pay for the number of conducted chats. The third option is to pay per hour of services opted and enjoy the freedom to get 24/7 chat support service when required. With any type of package our clients are provided with same high quality of services and their customers get same standard of support by receiving instant information, removing their doubts and resolving their problems in a professional manner.

Yes, we give absolute freedom to customers to change the number of agents as per requirement. With the increase in inquiries you can add-up more chat agents into your support team. Once when the demand of additional agents is over you have the choice to switch back to regular number of chat agents.

No the training of our employees is on our head. We only charge our customers when the agent starts chatting with your customers. However, if there is some specific information about hidden features of your product that is specifically related to your product than you might be charged a small fraction of amount.

Absolutely, we have divided our workforce into different industries and provided them special training for the insights of the industry. Therefore, our chat agents are familiar about the customer niche and are skilled to handle them. Either you are from medical business, education, legal, services based or ecommerce business, industry specific chat support agents will serve you.

We have very strict policies about data protection. While conducting chat with customers we not only provide information to customer or answer their question but also collect their personal information that includes their name, phone number and email. Along with policies we have developed a system for data protection that confine every employee to be responsible and prevent data to reach unappropriated and irrelevant person.

Absolutely, professional chat support service is an efficient way to listen and solve customer’s issues. We are expert in handling angry customer through effective communication at chat support. Our chat agents give positive gesture that the business understands customer’s problem and intends to resolve it. We ensure our availability at the time of need and provide relevant information, note down unexpected problems and communicate with unhappy customer to make them satisfied. Therefore, by outsourcing chat support to us businesses experienced 45% reduction in negative feedbacks.

Yes, we are professional and experienced live chat support provider. Our chat agents know special tips and tricks to handle complaining customers. The live chat support helps in resolving customers complaints in a proficient manner and our agents are expert in resolving complaints in chat. We ensure maximum requisition of customers by solving their grievance in run time through listening to their problem, taking reviews, asking gaps for improvements, and troubleshooting problems instantly.

No, there is no compulsion of being on standby. By outsourcing live chat support to us, our agents take the full responsibility to communicate with customers and become the efficient touch point for customers. We become the face of your brand and take full authority to face your customers while keeping you relax. Our chat agents remain available 24 hours a day and 7 days a week and let business owners enjoy peace of mind and leisure.

The instant response and customer support in the run time are the main ingredients of live chat support service. Keeping this in mind, we have set a wait time for any chat at maximum of 30 seconds. Every chat conducted through our agents is responded in this time frame. Therefore, the customers get instant information and express their concerns by getting quick replies to each chat.

Yes, we are based in USA with our head office located in Wilmington. To meet the 24/7 operational requirements and execute the extensive work load we have our sub offices in different cities of America. Moreover, we have some offices in different regions of the world. These offices can also provide online support to your customers and conduct informative chat with your customers.