19 C Trolley Sq Wilmington, DE 19806-3355 United States


24/7 Hours

Get Entertainment Answering Service To Efficiently Communicate With Customers

Kolaxo CCS is the most trusted Answering Service by entertainers to opt business extension of professionals at reasonable price. We have years of experience handing customers and taking communication responsibilities of entertainment industry. Enjoy proficient customer support, increase communication efficiency, and solidify your business reputation by rendering our human based live answering service.

Personalized Pricing Plan

Get what you want and pay according to it. Make your own pay plan by putting in add-ons and features of your demand.

No Setup or processing Fee

Enjoy free setup installation. We are charging no initial money to set up your dedicated virtual staff or professing fee before starting.

Instant Activation & Cancellation

Force of trained virtual receptions for doctors are ready to talk to your patients right away with instant service activation facility. Similarly, abandon services whenever you want.

No Long Term Contract Required

Enjoy freedom to start Answering Service with no restriction of long term contracts. Get power in your hands to start, pause, or stop service whenever required.

Save Money & Get Result Oriented Service

6-Second-Increments Billing

Reduce total bill with our most affordable incremental plans according to your calls type and volume.

Billed Only For Call Time

Pay only for the time our agent spent on phone. An idle sitting agent is not a burden on your pocket.

Lowest Per Minute Rates

Opt the lowest per minute rate. We are offing most scalable answering service for your business.

Select The Best Type Of Service That Satisfies Your Demand

Kolaxo CCS is serving to satisfy the pain points of entertainment businesses in handling their telephone calls and communicating with their clients. We have formulated different types of entertainment answering service. Select one that best suits your needs.

Do you want to imprint a professional image of your company?

Kolaxo CCS has purposefully trained agent to imprint a good impression at your customers and competitively satisfy their grievance over the phone.

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Entertainment Answering Service To Solidify Reputation

Entertaining the public is a difficult job and over the top maintaining, the perception further intensifies their job. Therefore, every entertainment company strives to meet public expectations and keep doors of communication open. However, it becomes very difficult for entertainment businesses to be active and available for their customers all the time. The Entertainment Answering Service is designed specifically for this purpose to help agencies meet the expectations of their customers. Our trained telephone receptionists are ready to communicate with actors, vendors, co-workers, and customers on your behalf to provide information. We have provided intensive training to our agents so that they would be in a better position to handle angry customers and resolve their pain points. This service is allowing entertainers to satisfy them and develop a large base of satisfied customers.

Fascinate Your Customers With Fantastic Entertainment Answering Service

The Entertainment Answering Service is the basic requirement for businesses providing amusement or enjoyment to the public. The glamour and allure associated with this business uplift the expectation of customers. Therefore, to meet such high-level expectations, businesses need professionals who can represent their businesses in a better way. To accomplish this, Kolaxo CCS is the most trusted customer support outsourcing agency. We have specially formulated our services for the entertainment industry and providing result-oriented facilities to everyone. We are offering dedicated services for individual entertainers either associated with banquets, music, games, literature, comedy, performance, sports, expositions, or shopping. Our agents are guided about the specific needs of every business and are trained to handle customers exclusively associated with it. Get exceptional service to communicate with your customers and imprint a better image about your company by hiring our professional to do it for you.

Get Virtual Receptionist To Meet Business Demands

The entertainment industry is full of glamour and their customers expect the same level of alluring services. The most important factor to express the glamour is by having executive telephone reception. A regular receptionist is unable to meet the expectations of the industry hence they end up with bad reviews or negative perceptions. The professional and trained virtual telephone receptionists at Kolaxo CCS are dedicated to serving the entertainment industry to meet its high standard expectation of customers. We have provided intensive training to highlight the main areas of customer service that help them to win customer satisfaction. This is leading entertainment agencies to have a five-star review about your service. Our team of professional agents is ready to represent your business on phone and provide relevant information to the customers. We are familiar with the basic requirements of the industry and trained our agents exclusively for them. Therefore, during high pressure of workload they remain calm and perform their responsibility in a better way. Get sublime answering service to meet the expectations of customers and achieve their satisfaction.

Ensure Round The Clock Availability With 24/7 Telephone Answering Facility

The appearance of the entertainment industry is fascinating and exciting, but the inside story is different. It is major problem for any business associated with theater, cinema, dance, magic, or street performers that they can’t afford to hire a dedicated in-house employee to take calls. Moreover, make arrangements for his or her workspace, managing their holidays or sick leaves, along with that paying them a huge amount of money is the biggest complication for small businesses. Kolaxo CCS is facilitating these entertainment companies to outsource their customer contact center to us instead of developing a setup at their own office. This service can help entertainment companies in three different ways. First, they can save a huge amount of money by opting for this service at a fraction of the amount. Moreover, they don’t need to worry about training their receptionist and hire an already trained ready to service telephone operator. Lastly, this service can help entertainment companies to provide 24 hours customer support service with no break or interruption of weekends and annual holidays. Eventually, our answering service especially for entertainment businesses is helping them to save money and provide excellent telephonic services to them.

Take Control On Your Answering Service By Defining Your Own Rules

Opting for a business extension of training virtual receptionist for the entertainment industry is very beneficial for agencies. Kolaxo CCS is dominating the call center industry by providing services of exceptionally trained and extremely professional virtual receptionists. We have provided in-depth knowledge about the entertainment industry and experts have guided them about the distinct skills to handle these customers. Our trained telephone receptionists are ready to talk to your customer to provide relevant information and set an appointment on your behalf. We are here to represent your business and answer customers’ concerns. The entertainment agencies are experiencing high elevation in their number of reservations and appointments with the help of our professional services. Our agents are trained about the etiquette and standard procedures to make sure they politely greet callers and note down messages the way our customer wants. We strictly follow your provided instructions hence making it sure that all your demand and requirements are fulfilled with this service.

Opt The Best Answering Service To Get Results

Kolaxo CCS is the most trusted Answering Service in the United States. Americans love our services because of our industry-specific facilities provided by niche experts. We are a technology-oriented business virtually receiving telephone calls for different brands. We have two decades of experience providing answering services to Sports agents, Literary agents, Broadcast journalist agencies, Commercial and theatrical agents, Modeling agencies, Music Agents, Cruise ship industry, and Musical event managers. This service is empowering these professional experts to focus on research and conducting meetings with clients while our professional experts take on the responsibility to communicate with your customers over the phone. We are providing a one-stop solution to all your customer support needs. You can hire our virtual telephone operators to receive your phone calls 24 hours a day and 7 days a week. With this service, you will have no breaks or interruptions and enjoy a nonstop phone answering facility for service-oriented businesses. The entertainers can render our services for a specific time frame. You can opt our business hours answering service to schedule appointments and answering customer questions. We are giving exceptional facilities to opt after hour answering services if they want to stay connected even when their office is closed.

Key Features That Our Every Customer Get Along With Exceptional Services

Kolaxo CCS is a customer oriented agency to facilitate our each client from either small scale business or medium scale company. We have set these basics as the minimum features that every customer will get. Enjoy exceptional services with a confidence that your customers are in good hand.


Data Security

As a professional agency, we strictly follow the compliance regulation to secure your details, customer’s information or any data from leakage.


Call Recording

Every coordination conducted through any channel with your customers is recorded in our database. It is available on demand only for you.


Hand Picked Agents

We share profiles of our available agents to provide you freedom to select any employee that synchronize with your demand and mind set.


Personalized plan

Every customer has individual needs and different financial constraints to fulfill all such issue we offer personalized price plan best fitted for you.


Unified Communication

Get one stop solution to the entire communication channel. Coordinate with customer through telephone, live chat, email or social media.


Record Keeping

We keep record of your business profile, call log and customer information so that you don’t have to start from scratch every time you opt our services.

About Kolaxo CCS

We are US-based contact center backed by cloud technology, professional experts, and trained staff to bring a noticeable change in your customer support.

Who we are?

Kolaxo CCS is precisely observing the customer service standards, the pain points of customers, and the profound solution to resolve these points. The satisfaction of our clients along with their customers is our highest priority.

While we cannot reconstruct your business procedures, we can handle your angry customers to make them satisfied with the current standards and procedures. We are acting with prudence in our day-to-day training sessions to highlight the week areas of every agent and provide practical and nifty advices by the industry experts. The training highlights of our daily stand-up meeting includes:

  • The best practices for greeting customers and setting a positive tone
  • Provide suggestions for active listening and effective questioning callers
  • Give practical advice for dealing with difficult call and callers
  • Recommend techniques for wrapping up calls and measuring customer satisfaction

We encourage our customers to let us know in advance of starting an answering service support the sensitive areas of their business, the pain points of their customers, or the areas where you want us to take special precautions. We closely monitor every call and industry specifications to act accordingly and satisfy your customers.

For over 20 years, satisfying your customers and imprinting a good brand image has been and remains a top priority. While some answering service experience high employee turnover rate, we’re equipped with the most loyal employees working with the company since 15 years, and this family is continuously increasing. We all serve our clients not because we are paid for this but it is our passion to facilitate businesses to grow. We’ll work according to your provided guideline, approved script, preferences in addition to your recommendations to ensure your needs are prioritized accordingly, and we provide a consistent, top-quality answering service every time.

What we do:

When a phone rings, our telephone operator picks up the phone before the third bell rings, greet customer in friendly manner, politely ask who is calling, listen carefully their concern, speak in a pleasant tone of voice, and provide valid information right away.

We answer your calls though the most competent and fully trained agents holding required educational degree, profile decorated with specified experience and have basic essentials, such as customer handling skill, which shows more 80% angry customers turned satisfied and made loyal to your brand.

We are training our team members to note down customers message during the call and repeat the message when it is complete so that no chances of confusions, misunderstandings, and doubts are left to none.

We give our agents the instructions to keep reporting in the run time about call summery that includes the asked query, provided solution, information furnished, message noted and valuable comments about customer and it is all done before the next call rings.

We are closely monitoring your local and international competitors for the most recent development in their business and put it in your notice so that we mutually develop a strategy to handle your customers hence we strictly follow your guidance.

Our telephone operators are provided with the highest speed internet and modern handsets for use while answering your calls.

When we work together, we can keep your customers satisfied.

What can you get?

Follow the valuable suggestions from our capable answering service agent because they are in direct contact with your customers to engrave a positive image of your brand and satisfy their concerns.

If you have any doubts, questions, or concerns, please contact your locally appointed dedicated answering service agent right away.

Business reputation plays a very important role in satisfying your customers, but many small businesses simply don’t have the time and resources to invest in their customer service and form a spiffing image of their company. At Kolaxo CCS, we recognize that a happy caller is a loyal customer, which is why we are proud to offer effective and economical customer answering service.

Kolaxo CCS is the most well-known, trusted name in telephone answering service. Since 2001 we’ve perform answering services according to the wishes of our clients and assisting them in growing their business.

We are offering customized Answering Service Plans with No Contract Restrictions.

We realize that every business has their own requirements, preferences and motives, so we accommodate all your specific requests into your answering service plan keeping our basic rule of thumb in consideration to provide exceptional service at economical rate. Best of all, you will have a remote controlled service with which you can start or stop the campaign anytime you want without any restriction to sign a contract. Whenever you want to update your service plan, simply reach out to your project manager to increase the number of seats for urgent call handling or set up specific agents for after hour answering service.

Reasons Why Kolaxo CCS Is The Top Priority Of Every Business

Call Acceptance Rate with no chances to miss any call during prescribed time.

Customer Satisfaction Rate by not giving up until customer is satisfied and happy.

Increase in average sales and customer retention by Cross-selling and up-selling.

Less charges than others do Answering Services in United States.


How 30,000+ Served Businesses Review Our Services

BFT Fort Lauderdale


“Your consultants are very helpful and accommodating. They helped a lot in formulating the call plan and integrating set-up and Good service after then. I am satisfied.”

Yordano Rodriguez


“I am impressed the way they handled my customers. When an issue arises, they resolve them immediately. Their “we can do anything” motive is impressive.”

Stefano Santoro


“Your customer service has been excellent. Your data presentation is good. Your charges are normal not that economical. You helped my business to increase the sales. Thanks.”

Dolphins Challenge Cancer


“They ran my campaign really well and produced exceptional results. Their operators attended the phone calls received because of my Christmas campaign and collected a good amount of donation. Thanks to you and your team. Cheers.”

Peterson Harley-Davidson Miami


“Kolaxo has very friendly and professional virtual receptionist. They operate 24/7 and kept handling my business during day time and at nighttime as well. Their live human attend 100% the calls with no phone tree in-between the business and customer.”

Annie Alvarez


“Your communication skills are very impressive. I love the way you are handling my angry customers. You are delivering the information the way I always wanted. You are ready to provide any information I requested that is impressive. You are doing good job guys.”

Frequently Asked Question

An Answering Service is a business to communicate with your callers on the business’s behalf. The staff at Answering Service is trained and motivated professionals to receive each call with full energy and bridge a meaningful personal relation with business and customers.

The cloud based technology divert your official calls to a specific number and live agent sitting somewhere outside your office takes these calls on your behalf. The Answering Service is an extension of your business to provide information to callers and handle their pain points.

It has many benefits from exceptional cost saving to result oriented services. The Answering Service have trained professionals are skilled to handle multiple callers at a time that reduce queue time. Its controlled environment ensure non-stop and persistent services for 24 hours a day.

The Answering Service is cost-efficient solution as compared to developing in-house staff. There different price plans for different volumes of calls. Either you can pay according to talk time that could be as low as $1 per minute or you can pay per hour flat rate.

No. The agents greet your caller with your business name and there is no point where customer feels as if they are talking to a third party. The trained and professional telephone operators develop personal connection with your customers and develop a positive impression of your business.

When choosing an Answering Service, the most important thing to look out for is trust. The company who is transparent, considerate, and honest is the most trust worthy. Moreover, the company must have relevant industry experience, and they have enough number of employee to handle burden.

Answering Services work by using the call forwarding technology. Following simple setting, all the calls received at certain number are transferred to your outsourced agency. The operator picks up the call and communicate with caller on your behalf.

Yes, we regularly send you your itemized billing for each month. This bill includes the initial deposit or setup fee if applicable for first month along with that, your selected package fee is mention. This bill illustrates the extra cost if charged for any additional service in the specific month.

Kolaxo CCS opts full transparency when signing a contract with customers. Depending upon the campaign, you can opt month-to-month subscription with no minimums or you can opt per call billing contract with small amount of base fee. We are transparent and flexible according to your ease.

We use 6-second increments billing method which is the industry standard. With this billing method for a call of one minute and one second, you will be charged for one minute and 6 second. Hence, it appears 1.1 minutes in your itemized billing.

We charge for complete one month either this month is of 30 days or 31 that means you will be charged 12 bills in a year. If you want to reduce your billing cycle, you can customize it according to your demand like 28-day cycle or per week cycle.

Yes your reports related to number of calls attended, duration of each call, and the concern highlighted in the call is mentioned in the report. This reports can be asked any time you demand. For additional data and reports, you can get access after approval from authorities.

Kolaxo CCS is a one stop Contact Center Solution. We receive your phone calls, reply your emails, conduct live chat with your customers, handle your social media, and virtually assist you in managing your tasks. We handle all the sources through which customer can approach your business.

We are a team of professional and experienced agents. Moreover, the project manager supervises each call and the quality assurance team analyze the recordings of these calls. Our full proof system leaves no chances for any kind of misconduct with your customers.

Kolaxo CCS is in the industry since 10 year. We have served all type of businesses. We are specialized in dealing with e-commerce businesses. Moreover, we provide exclusive answering service to legal consultants, real estate businesses, property management companies, funeral homes and doctors.

It depends upon your ease because we are completely flexible to transfer your messages over the phone, through test messages or via email. We provide an online portal to access your message and appointment in the run time. We deliver your message as per your instructions on daily bases.

We don’t encage our customers in yearlong contracts. We require our customers to sign month-to-month contract and this contract is automatically renewed at the end of your billing cycle. If you want to sign a yearly contract, we don’t have any problem in it.

It is preferred to get a new 800 number however if you want to keep your old official number you are good to go. We follow your provided instruction and you can change your business phone number whenever you want.

Yes, you can check your usage whenever you want. We provide an online portal to our customer through which customers can check their subscribed package, usage, and remaining minutes/hours of the bundle.

Yes, we offer a free trail to new customer and this trail is free of cost. Depending upon the service you require, you can be charged a small amount initially but this amount will be credited in your account when you subscribe our regular services.

Yes, we have call plans for different size and nature of businesses. We encourage our customers to formulate their own customized plan by reducing or increasing the free minutes they want, number of hours, number of agents and kind of reporting they want.

Yes, you have to inform in a clear and formal way whenever you want to stop our services during trail or regular bases. The recommended way is to call us at least a day before terminating the services or you can email us at prescribed address.

We don’t charge any cancellation fee. Depending upon the subscribed package, if you have opted for month-to-month package and want to cancel in the middle of the month, there can a small cancellation fee deducted from your advance.

You are recommended to start from our base plan for startups. If your call volume exceeds the plan, you are free to change it from next month. We accommodate small businesses to enjoy the freedom to change the plan whenever they want according to their business requirements.

We don’t charge any setup fee. We facilitate the businesses with easy and quick start by not charging any setup fee. There could a small amount deposited as security that will be credited to your account in your first bill.

Your information and data is safe with us. We take full responsibility to protect your data and your customer’s information and any unauthorized person don’t have the access to these details. We have developed full-proof data security system to make sure your information remain safe.

Yes, we follow Employee Development Programs to enhance our agents’ productivity and skills. A quick training session is conducted before the start of your service. Along with that, we conduct regular sessions, online customer service courses, certifications, and seminars to increase their efficiency.

We have separate teams especially trained for individual industries ranging from funeral directors to medical attendants and from plumbers to contractors. We have served thousands of businesses and with this experience; we are capable to understand the business operations and can handle your business well.