Our Best Education Answering Service

Answer Every Call with Excellence & Positively Influence students to get enrolled now

Find out the benefits it brings for your education institute, checkout why it is perfect for your institute growth and explore what makes it a comprehensive and professional answering service solution. Dive in:

What WONDERS Does It Weave for Your Education Institute?

From marking everlasting impression on students to never missing a call to paying just for what you used, it reaps a plethora of irresistible advantages for your Educational institute that maximize your business revenues.

Below are some of the benefits it derives to take your academic learning center to the next level and help your institution stay ahead of the curve all the time:

  • Increase Business Efficiency
  • Minimize Expenses by 80%
  • Enhance Lead Conversions
  • Keep Business Open 24/7
  • Support in-house Staff
  • Boost Client Satisfaction

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Why It Works Perfectly for Your Education Institution GROWTH?

It works perfectly to ensure all your calls are answered with professional excellence, students & parents feel heard instantly, save you thousands of dollars and give you & your clients a sense of comfort because of:

24/7 Availability

Never Miss a call as our professional virtual receptionists efficiently answer your calls around the clock, weekends, holidays, after business hours, and peak seasons.

No Bots, No IVR, No Voicemails

Only 100% human powered call handling to build caring connection with students and make them feel valued. No bots- no frets, client dealing without upsets.

US-Based Virtual Receptionists

Our US-Based virtual receptionists are trained according to industry requirements. They are caring and compassionate to make students feel cared.

Customer-Centric Pricing

No roll up to nearest minute, no lock in contracts, no hidden charges, only pay for what you used. Choose pay per minute or pay upfront for whole month.

Customized Scripting

No canned Responses. No Cold Scripts. We work as your perfect business extension, connect to clients’ hearts, show empathy and deal every call as bespoke.

Fastest Response Time

Our call response time is one of the fastest out there i.e. under 10 seconds. We answer every call under 3 rings so your clients know that they are important for you.

What Makes it a COMPREHENSIVE Solution?

It is all-encompassing, covering every aspect of Education call handling with exceptional professionalism that skyrocket your business efficiency & reliability. It includes:

Efficient Appointment Scheduling

Proficient appointment scheduling directly into your calendar to prevent no-shows, double bookings and missed opportunities.

Error-Free Call Screening

Unerring Call Screening to filter out spam & telemarketing calls to considerably saves your teams’ time.

Emergency Call Dispatching

Accurate emergency call filtering and swift emergency call dispatching to on-call staff as per your instructions.

Accurate Message Taking

Precise Message Taking when you’re unavailable to ensure you never miss a client or business opportunity.

Dive Deeper: Explore MORE Within It

Want to solidify your Education Center’s identity? Keep exploring because it has everything to ensure your business growth:

Instant Notifications
Instant Notifications

Stay connected and never miss a beat with instant notifications delivered to you via phone, email or pager.

On-Time Call Reminders
On-Time Call Reminders

Scheduled calling to students to remind them about their academic calendar, examination schedule or pending dues.

Brisk Live Chat Support
Brisk Live Chat Support

Convert your website visitors into confirm students without wasting any time. Live Chat with a personal touch that makes all the difference.

Dusk till Dawn, it is ALL On!

Don’t pass business opportunities to your competitors just because you are too busy to answer calls or your admission office is closed at 5pm.

Having high scalability, consistency and continuity, it ensures that students & parents are attended 24 hours a day, 7 days a week, 365 days a year, no matter what the call volume is. It includes:24/7 Call Answering

24/7 Call Answering

Seamlessly answer Calls 24/7/365 to keep your institute operational

After Hour Support

Efficiently answer every call after 9 to 5 routine to win more Students.

Overflow Call Handling

Never miss a call even when your lines are busy to manage high call influx.

It keeps SATISFYING Clients. Choose It Now to Stay Ahead!

After serving a wide range of schools, colleges, and universities in all 50 states of USA, we have enough experience to cater to your needs with perfection.

Our virtual receptionists are trained with Education institutes’ policies and procedures in mind to make them fully competent for carrying out a vast range of tasks from answering basic FAQS about class timings & location to providing information about university events.

Hence, our best Education answering service has served plenty of clients and helped them get valuable growth over the years. Now Try it for your business to ensure your success as well!

111

Clients Satisfied

45000+

Calls Answered

20+

Years Served

Is it really the BEST? Absolutely Yes, 100%

It Integrates into Your tools. Making Your Life Easier!

We seamlessly integrate into the tools you are already using to schedule, cancel or modify the appointments. So, you can get real-time updates and manage your time more easily than ever before!

Empower Your Institution with Our Professional Education Answering Service - Your Gateway to Enhanced Impressions and Increased Enrollments

Universities, schools and colleges, all are the sanctuaries of knowledge. They are bustling hives of inquiries from hundreds of students, parents, guardians, teachers, staff members and many more. With a symphony of voices seeking answers to questions that span from the intricacies of financial aid to the logistics of graduation weekend, the challenge lies in providing seamless communication to everyone, answering every call on time, and avoiding miss calls, whether it is day or night. The sheer magnitude of inquiries pouring in can, at times, feel like a nerve-wracking task for in-house staff. If every prospective student or an inquiring parent won’t get proper response on time, you are losing huge enrollment potential as well as marking a bad impression of your institution.

Here, Kolaxo CCS’s professional education answering service come into play to confront this challenge and empower your institution. It ensures that every student, parent and other staff member dialing in always find a professional, responsive & live voice everytime they call that impeccably guides them through the labyrinth of financial aid intricacies, attentively take messages, passionately mentors in the journey of academic queries, unerringly dispatch escalated issues to concerned department and efficiently provide information to curious parents.


That’s how, it can help your institution to make its presence felt with a stupendous customer care service and solidify its reputation around the globe. Moreover, our professional education answering service is a perfectly customized answering solution for each and every university, college, or school it serves because it works like a perfect extension of that specific institution to improve its overall branding. The experienced virtual receptionists answer your every call with boosted excellency to gain the trust of prospective students and give them confidence to enroll now in your institution. No matter how much calls are coming in, our answering service for colleges and universities is professional & efficient enough to skillfully handle every call without letting callers reach the voicemail or hang ups.

Effortlessly handle the sheer influx of calls during disasters & ensure no calls are missed due to busy lines with our fully flexible education answering services

In the wake of unforeseen disasters, whether natural or man-made, universities often find themselves grappling with an influx of calls and inquiries from students, parents, and staff seeking critical information and support. Whether it’s a natural disaster, pandemic, infrastructure failure or social unrest, any disruptive event can cause surge in calls that can overwhelm traditional communication systems of your educational institutions. This underscores the pressing need for a flexible education answering service capable of seamlessly handling increased call volumes during emergencies. We at Kolaxo CCS provides you exactly with that. Our exceptionally flexible education answering service works as a vital communication lifeline, providing real-time updates on safety measures, contingency plans, and class arrangements to the students, parents and everyone curious in timely manners.

The adaptability of our flexible education emergency answering service is excellent, allowing it to cater to the evolving nature of disasters and offer multichannel support, ensuring that crucial information reaches the university community in a timely and effective manner. As universities & colleges increasingly recognize the need for comprehensive crisis communication solutions, our answering service becomes an indispensable tool in maintaining clear and reliable communication channels during challenging times without any downtime, disruption in communication or unavailability.

We have efficient staff of 500+ virtual receptionists that enable our education call answering service to proficiently handle the extreme influx of calls or overflow. Ensuring that every caller will get answer in a timely manner even when your lines are busy or your in-house staff is working hard to communicate with students in-person. Thus, if you want to streamline your university administrative and educational tasks during disaster and restore its operation rapidly after the unforeseen disruptive event, our flexible & adaptable education answering service is designed for you.

Ensure round-the-clock professional support for students & parents with our 24/7 education answering service – Keeping your campus connected even after hours

Students often encounter various challenges or emergencies outside regular campus hours, such as sudden health concerns, emotional distress, or even academic uncertainties. Even parents also call the universities and colleges to get necessary information like academic calendar or examination schedules. They require immediate support from a concerned professional, yet the absence of a readily available resource can exacerbate the stress and negatively impact the reputation of your institution. The demand for continuous assistance is particularly crucial during evenings, weekends, and holidays, when traditional campus services may be limited.

In this scenario, utilizing a 24/7 education answering service specifically tailored to your campus needs can efficiently address this gap by providing after hour professional support or academic guidance precisely when it’s needed the most by the students and parents. We at Kolaxo CCS provide you fully efficient 24/7 education answering service that seamlessly answer calls and entertain wide range of basic inquiries exactly according to your campus needs – round the clock whether your campus is working or closed.

Our efficient 24/7 answering service for colleges and universities comprises of well-trained professional virtual receptionists that not only provide round-the-clock support for prospective students but also answer basic questions about the institution in impressive manners, such as class availabilities, office hours, and locations. They also unerringly transfer calls to various offices within the campus, flawlessly provide information on faculty office hours and convey details on exam schedules with complete attention – all even after hours, on weekends & during holidays. Hence, our round the clock telephone answering service for universities, schools and colleges is always available to handle clients’ queries with complete professionalism and boost their trust on your institution, ultimately bolstering your growth and helping you enroll more students along with winning confidence of more parents.

Support Plenty of departments & keep your Institution running smoothly with our Comprehensive & Professional Education call Answering Service

Streamlining the administrative and basic tasks in between the departments of university or college is a nerve-wracking task. Plus, when there’s a burden of answering calls is also on your in-house administration team, they may not be able to handle any of these crucial duties with complete effectiveness and professionalism.

Considering this challenge, we provide you a fully efficient, comprehensive & professional education phone answering service that support your university in-house staff in administrative tasks and help your institution run without any hitches or glitches. It is not an ordinary phone answering service – it’s much more than that. It supports a plethora of departments from admission office to dorm handling to healthcare assistance in universities with utmost professional excellence, timely responses, quick call pick up times and 99.9% uptime 24/7. Do you want to know more about how it can help your college or university to run more smoothly and efficiently? Below are some of the many departments and ways that we as a comprehensive education answering service can support your university or college:

Admission Excellence: Where Every Inquiry Finds Its Answer

Enrolling students is not as easy as it seems to be. They keep calling for getting different information time to time for vanishing their concerns about each and everything before finalizing their decision. If your admission department is not able to answer every call and solve every query of prospective students, you are losing a lot of business potential, hindering the growth of your institution.

However, with our answering services for universities, don’t fret about losing prospective students’ trust. It supports your admission department by providing prospective students with effective and crucial information round-the-clock proficiently. Our savvy virtual receptionists are trained to work as a perfect extension of your in-house admission team. They perfectly connect callers with admissions counselors and relevant programs of interest to save time and effort for both parties. They effectively supply information on enrollment procedures and deadlines as well as offer information on available scholarships.

Assisting students with scholarship application inquiries in excellent manner, providing information on internship programs with attention to details and impressively assisting prospective students with inquiries about available under graduation, graduation and higher education programs is what our top-rated higher education answering service can do for your institution with professional excellency and outstanding demeanor. That’s how, we can help you enroll more students and empower your educational institute with on time professional call answering support.

Office Integrity: Timely Information Beyond Office Hours

Our call answering service for higher education answer basic questions about the institution, such as class availabilities, office hours, and locations with flexibility and a touch of your branding. It flawlessly advises students on announcements and forms, efficiently provide office hour information and accurately redirect callers with account holds. It also offers after-hours messaging for department members, answer questions about tuition and financial transactions without long hold times, communicate details on class availabilities in a fluent manner as well as provide information on class locations to new students with care and answer questions about course prerequisites to the confused students with compassion. Hence, our answering service for colleges and universities is a one-stop-solution customized as per your institution needs for ensuring its success and good reputation.

Switchboard Mastery: Seamless Connectivity for Academic Excellence

Serving as a college switchboard operator with utmost accuracy, directing calls to appropriate departments with industry leading response time, answering frequently asked questions about the institution with attention to details and transferring calls to various offices within the campus without any delay is some of the other tasks our all-encompassing education call answering service do for you.

Connecting the Students Beyond Graduation

There are a lot of Alumni events on campus and contacting with Alumni students in a compassionate way is necessary to restore their trust and memories. Our exceptional telephone answering service for universities and colleges communicate details about alumni events with utmost savviness. It can collect RSVPs with grandeur, perfectly obtain messages for personnel within the alumni office and efficiently provide information on alumni benefits and services, helping your institution stay ahead of the curve with trust of existing students as well as Alumni batches.

Public Safety First: Office Assistance for All

We alert the Public Safety Office about events like class cancellations on time to save time and energy of both faculty and students. We also forward lost and found inquiries with empathy, urgently transfer callers in need of assistance directly to a public safety official and provide campus safety information without any delay to keep your campus bustling smoothly.

Financial Aid Excellence: Supporting Students & Staff with Finance details and inquiries

Financial matters create instant panic among faculty as well as students as these matters are crucial. Staff members and students both are looking for quick responses and urgent resolution of their queries regarding financial matters in campus. Here, our superlative & efficient education call answering service come into play. It can advise faculty and staff on new announcements about financial charges or terms in timely manner to prevent chaos and panic. It can provide crucial information to faculty on the mailing of paychecks and W-2s with care, compassionately assist students with financial planning inquiries and urgently connect students to particular staff members to resolve account holds. Our virtual answering specialists also provide a checklist of financial aid requirements professionally, advise faculty and staff on payroll-related matters on time, carefully handle inquiries about paycheck delays, proficiently assist staff members with payroll forms and submissions as well as seamlessly assist students with document submissions for financial aid. It helps you to create a healthy environment among students and staff members that foster your institution growth and make your campus more organized than ever before.

Event Coordination and Technical Triumphs: Beyond the Classroom

Kolaxo CCS’s unerringly professional education phone answering service coordinate and promote university events to make your event management more organized and streamlined. We provide details on participation and attendance error-freely, assist with event registration and inquiries supportively, veraciously provide details on university event participation, meticulously assist with event logistics and participation inquiries, offer information on attendance at university events with preciseness and assist with event check-in procedures thoroughly. Hence, we support your event management team as a perfect extension without errors and miscommunications to build a stellar reputation of your university or college.

Technical Brilliance: IT Troubleshooting and Assistance

Technical issues can hinder the overall working symmetry of your campus. If they are not communicated on time with complete necessary details, your campus can face severe malfunctioning as a proper unit, hindering the studies and other operations and breaking down the whole system. However, there’s nothing to worry about when our tech-savvy answering service for universities is here for your support. It can provide information on A/V equipment rental with complete adeptness, relay equipment availability and rental policies with exactitude, swiftly redirect calls based on technical issues and precisely submit/update technical tickets. Thus, we are always available to save you from technical disasters with professional support round the clock and get your campus on track after a technical set back.

Comprehensive Campus Support: From Library to Health Services, connecting all with everyone

We are more than an ordinary answering service; we are dedicated to bring success to your educational institution. Apart from standard tasks an answering service can perform, our superlative education answering service strive hard, leave no stone unturned, break the shackles of norms and go an extra mile to accurately offer information on library resources, proficiently assist with inquiries about book availability, and infallibly offer information on student housing options. It can screen calls, filter spams, nurture leads and urgently dispatch escalated issues to concerned departments. It can gently provide details on dormitory facilities, politely assist with dormitory-related inquiries and cordially offer information on available meal plans to help students live their life on campus without hassles, making your institution the top choice of every prospective student.

Furthermore, it can provide details on available health services, assist with inquiries about medical facilities, offer information on obtaining student IDs, assist with inquiries about ID card replacements, coordinate guest speaker appearances, assist with inquiries about guest lectures, provide details on university lecture series, assist with inquiries about upcoming lectures, offer information on student health insurance, and many more tasks – all in a professional, cordial, and excellent manner. Hence, our professional call answering service for education is specialized for colleges, universities and schools to ensure their success in every aspect, take the burden away from in-house staff and streamline all the tasks of administration and management at a fraction of a cost of in-house receptionists or customer care team.

If you want to know more about what our answering service is capable of and how it can help your business grow, call us and one of our team representative will guide you about all the necessary information.

Frequently Asked Question

Your concern settles here; find insider tips, clear up your mind and kick start your journey with our unparalleled services.

What is Education answering service, and how does it benefit my institute?

Education answering service is a professional call handling service that manages incoming calls for Educational institutes like schools, colleges, universities, e learning centers, conservatoires and many more. It ensures that all calls are answered promptly, appointments are scheduled efficiently, and urgent messages are relayed to the appropriate personnel. This service enhances students’ confidence and win parents’ trust.

We integrate seamlessly with your scheduling system. When a student or parent call, our virtual receptionists can access your calendar to check availability and schedule appointments based on your preferences.

We prioritize confidentiality and adhere to strict privacy protocols. Our operators are trained to handle sensitive information securely, and we utilize advanced technologies like end-to-end data encryption and password protected file folders to protect customer data and your calls meta data.

The setup process varies but it is typically done within 24 hours quickly and efficiently. We work closely with your team to understand your workflow and preferences, ensuring a smooth transition to our service.

Billing is typically based on the usage of the service, such as the number of calls or minutes. We offer transparent pricing plans, and our team can provide detailed information on the billing process. There are no lock-in contracts or long term undertakings so feel free if you want to use our answering service just for a month.

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