Property Management Answering Service

Answer maintenance calls, take in lease applications, convert prospective tenants and satisfy current tenants – helping you to manage properties easily and effectively

Our Property Management answering service is designed with the needs of property managers in mind to answer your every call on time, effectively respond to queries of prospective tenants, and dispatch maintenance calls to your prescribed personnel that help you keep your vacancies at minimum, close more deals, satisfy existing and prospective clients, and maintain a perfect work life balance!

Discover the Perks of Answering Service for Property Managers:

Bound to your phone because of a lot of tenants calling to explain issues? Missing lot of potential vacant opportunities because you can’t answer your phone due to busy schedule? Are you trying to establish trust and credibility of your Property Management office? Do you want to cut on your costs of managing in-house receptionists?

Don’t worry Kolaxo CCS’s Property Management answering service is designed to confront all these & many more challenges faced by property managers with 100% professional excellency. We answer your calls, so you don’t have to – allowing you focus on core matters of your Property Management business. There are lot more benefits like:

  • Keep leasing vacancies minimum
  • No overhead costs & payroll expenses
  • No missed leads during afterhours
  • Be there for tenants’ day & night
  • Freedom like you have never known
  • Satisfied tenants and landlords

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Why It Works?

Your chance of closing more leasing agreements and satisfying more tenants never dwindles with us because we strive hard to satisfy your callers by connecting you with them anyway, anywhere, anytime, all the time.

Always Available

We work all day, every day even during holidays so we can answer your calls at weekends, holidays, afterhours, or even 24/7 – whenever & however you want. Choice is all YOURS!

No Bots, No IVR, No Voicemails

No more stilted staccato of robotic voices. We help you win caller’s satisfaction much more often through 100% real human interactions with a personalized touch.

US-Based Virtual Receptionists

Our team of America’s BEST virtual receptionists answer your every call as your perfect extension, building a stellar reputation of your Property Management business among competitors.

Customer-Controlled Pricing

Just pay for minutes used to answer your calls because we value you more than money. No lock in contracts, no bait & switch – just unruffled billing as per your budget & ease.

Personalized Calling Experience

Tell us how you want us to answer your calls and what we should avoid. Enjoy the freedom of customizing every aspect of call handling as per your preferences.

Fastest Response Time

We answer every call under 3 rings i.e. under 10 seconds (18% faster than average industry answering speed) to help you seal more deals with fastest responses.

Kolaxo CCS Offers More Than Exceptional Call Answering Service:

We offer after hours call coverage, overflow support, virtual receptionists services and much more. Kolaxo CCS’s answering services for Property Managers include:

What Sets Us Apart from The Rest?

Put a Full stop to missed maintenance calls, missed opportunities to fill vacancies and missed tenant inquiries better than ever with our property management answering service

Property management isn’t easy at all. There is a lot more to cater than just organizing the vacancies or closing the deals. The main building block of property management business is incoming calls and if you want to grow your business, then there’s nothing better to answer all the incoming calls on time with professionalism and clear communication. Tenants call to complain about property or to ask for rent extension. New clients call to find out if there are any available properties in the community. Plus, there are many more calls coming after hours from vacant and apartment residents that need to be answered too. Thus, these sheer number of calls having different perspectives and different challenges can easily take 80% of your office time as well as easily disrupt your carefully planned call answering strategies, triggering more missed calls and more lost business opportunities. Thankfully, property management answering service is a perfect solution for overburdened leasing offices and encumbered property offices to confront this challenging situation as it can help property managers by answering all types of calls they receive whether these are maintenance calls at mid-night, tenant calls coming after hours or client inquiries during office hours.

Kolaxo CCS’s property management answering service answer calls from tenants, take messages from new leads, and forward emergency calls to maintenance staff in a way that makes sense for your business. We can also provide 24/7 coverage for emergencies and after hours calls according to your needs. Our experienced virtual receptionists can schedule appointments for showing your empty vacancies and handle tenant inquiries with 100% professional excellence while you can focus on other areas of your business, saving your 70% time for more important tasks. Our exceptional call handling abilities ensure that you never miss a call again, answer your frustrated tenants in a calming way, whenever they call at any time of day or week, and close more deals with help of effective communication, fostering your business growth at faster pace. Just tell us when you want us to step in to answer your calls whether it’s after hours, peak seasons or 24/7, we will do it as you require and stay on standby when you can answer calls yourself.

Why Our Property Management answering service is a perfect solution?

Kolaxo CCS is a one stop shop that provide helpful call answering services designed with property managers in mind. With our property management phone answering services, you can ensure that a live person is available 24/7 to pick up every call your office receives and answer it professionally, regardless of time of day or week.

As a property leasing office manager, your main aim is to keep the leasing vacancies at a minimum. The best way to keep them minimum is to satisfy your current tenants by answering their queries on time and making sure they are happy with your customer service. Along with keeping the leasing vacancies full, good customer service interactions with property management staff can turn the tenant’s overall satisfaction to the highest and keep them renewing their contracts with you. So, listen to your current tenants’ queries, respond to their calls on time every time the phone ring and satisfy their concerns with our highly responsive property management answering service. This will keep your leasing at minimum and urge customers to renew their contracts more often. Our virtual receptionists are available 24/7 to answer your tenants’ queries whether they are calling after business hours or in the midnight as well as stay on standby if you don’t need support sometimes.

Secondly, when you have some leasing vacancies to fill, a single missed call can cost you a lot because there are 90% chances that this call might be coming from a prospective tenant. So, ensure that you never miss another query from a prospective client and turn callers into tenants with our property management answering service. Our expert property management receptionists answer basic questions or your potential applicants, guide your callers about application process or can do anything else you would like in aspects of call handling.

One more important duty of property managers is to stay in touch with maintenance workers and employees that are on duty for maintaining the properties. They need to answer the calls of employees, listen to their concerns and connect with maintenance workers on request of tenants and residents. Our property management answering service ensure you are always available for any questions or concerns that come in from workers and employees. Even if you as a property manager takes some time off, our virtual receptionists will be there to take messages from workers and pass them along as per your requirements.

Our Property Management Phone Answering Service can do much more than answering calls for property managers

Kolaxo CCS is a most trusted and accomplished provider of holistic property management answering service for apartments, residential or commercial properties, condos, vacation rentals, housing complexes and all other types of properties. No matter what type of property you are managing, our phone answering services can be customized according to your needs to ensure your every call is answered with 100% professional excellence. Our virtual receptionists have the skills and experience to deal with your callers, ask the details you want us to, schedule your meetings while you focus on other areas of your property management business. Our property management answering service include:

Answering service for commercial property management:

Commercial spaces are more often rely on property managers to deal with issues happened in general like when there is no electricity or property requires cleaning. We can help you deal with mega issues of commercial properties by improving your client service, dispatching emergency maintenance calls to on call staff and helping tenants with calls regarding issues with your commercial properties.

Real Estate Answering Service

Selling the property and sealing the deal while having lot of other tasks including property touring makes real estate business a hectic one. We can take some burden of your shoulders by answering your calls and entertaining the inquiries of prospective customers just the way you would as we collect essential information like contact information and their requirements about properties. You can control your call answering aspects by customizing your script as per your business identity, enabling you to seal more deals than ever before.

Apartment Answering Service

Managing the apartments is really daunting for property managers as they have to deal with various client queries. When there is any emergency occurs, tenants call the property managers, no matter its 10 PM or 3 AM. With Kolaxo CCS’s answering service for apartments, we make sure each tenant gets to talk to a live person no matter when they call even during day or night, in holidays or at weekends. Our live virtual receptionists identify if the call is a real emergency or not. Upon qualification, they transfer the call to your on-call specialist as per your prescribed instructions. However, there is not much of urgency, we can take as descriptive or as little messages as you want and pass them to you at your preferred time. So, that’s how we make sure that you only receive those calls after hours which are necessary and take a time off the phone, maintaining a perfect work life balance for you.

Vacation rental Answering Service:

Its nerve-racking to manage vacation rentals as guests can call you at any time, leaving you strapped to the phone. Therefore, we answer your guests’ calls so you don’t have to. Our virtual receptionists handle your calls very well, 24/7 or sometimes as you want, to keep your guests satisfied and your vacation rentals filled all the time. So, don’t fret and keep vacancies at a minimum with our phone answering services for vacation rentals including AirBnB, VRBO and many more.

We Integrate into The Same Tools You Are Already Using!

We seamlessly integrate into the tools & software you are already using to schedule, cancel or modify new or existing bookings, saving you time & money while making your life easier and smoother than before.

Frequently Asked Question

Your concern settles here; find insider tips, clear up your mind and kick start your journey with our unparalleled services.

What is an answering service for Property Management, and how does it works?

Property Management answering service is a professional service that manages incoming calls for Property managers. When you partner with a professional answering service like Kolaxo CCS, our expert virtual receptionists answer your guests’ calls and tenant inquiries on your behalf. You can choose your answering service to be as simple as just answering calls or as comprehensive as taking messages, dispatching emergency requests, confirm bookings and forwarding service calls to on-ground staff. With Kolaxo CCS, control is always yours!

To keep your leasing vacancies filled & to provide second to none customer support to current residents, prospective tenants and landlords, Simple! Isn’t that what you are looking for? Quick call answering from a live expert that answer basic FAQs and take messages is what callers are looking for in a Property Management office and our telephone answering services provide you exactly that.

We prioritize confidentiality and adhere to strict privacy protocols. Our operators are trained to handle sensitive information securely, and we utilize advanced technologies like end-to-end data encryption and password protected file folders to protect callers’ data.

We don’t charge a single penny as setup charges. It usually takes us less than 24 hours to understand your workflow and preferences that means your answering service will take maximum 24 hours for setup in most cases.

We seamlessly integrate into the tools & software you are already using to schedule, cancel or modify new or existing bookings, saving you time & money while making your life easier and smoother than before.

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