Why Does It Work?

Our service is crafted for healthcare providers, combining medical-specific training, compassionate care, and 24/7 availability. We align with your practice’s communication protocols, manage routine inquiries, and escalate urgent or high-priority calls, ensuring seamless operations and enhanced patient satisfaction.

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Seamless Communication Everywhere

Reliable support across phone, email, live chat, and messaging platforms ensures consistent and professional communication for your patients.

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Real People, Real Care

Trained professionals provide compassionate and accurate assistance, reflecting your practice’s commitment to exceptional patient care.

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Greet Every Caller Live, 24/7

Welcome every patient live, 24/7, with personalized service that aligns with your medical practice’s values and dedication.

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No One-Size-Fits-All Script

We tailor responses to your practice’s unique services, policies, and patient needs, ensuring precise communication.

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Relieving Your Team’s Load

Our team handles scheduling, routine questions, and billing inquiries, forwarding only critical or complex issues to your team.

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Keeping Your Practice Accessible

We ensure your medical practice remains reachable on weekends, holidays, and after hours, building trust and patient loyalty.

"Compassionate communication is the heart of exceptional patient care." – (Source: American Medical Association) Be the medical practice patients trust, while enabling your staff to focus on quality care.

01

Relieve routine inquiries.

Answering services handle 70% of calls about appointments, insurance, and billing, freeing staff for direct patient care and administrative tasks.

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02

Provide quick responses.

82% of patients expect answers within minutes, making timely communication essential to maintain trust and satisfaction.

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03

Be available 24/7.

Practices with round-the-clock support retain 3x more patients needing after-hours assistance or urgent care advice.

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04

Streamline appointment scheduling.

Efficiently managing appointment bookings reduces no-shows, optimizes schedules, and ensures smooth operations for your team.

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05

Enhance patient loyalty.

92% of patients are more likely to remain with practices offering empathetic and clear communication about their concerns.

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06

Reduce staff burnout.

Delegating repetitive calls allows your team to focus on patient treatment and complex administrative tasks, improving morale and efficiency.

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We Can’t Wait to Help You Succeed

What are the tasks bogging your medical practice down? We’re ready to jump in and make a difference, whether it involves assisting patients with inquiries after hours, scheduling appointments, managing insurance and billing questions, answering frequently asked questions about treatments, office hours, and policies, providing updates on test results or prescription refills, tracking patient records, and transferring urgent or high-priority calls to your team.

Every medical practice deserves a flexible service plan for guaranteed patient care and success! Growth-ready solutions: expand or adjust answering services as your business evolves.

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Step 01

No long-term contracts

Change your service scope anytime—scale up or down to fit your goals without commitment stress.

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Step 02

Flexible answering plans

Choose after-hours, overflow, or full-time support to match your medical practice’s unique requirements.

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Platform freedom

Decide whether phone, chat/email, or multi-channel support best suits your communication needs.

Reliable Care, Trusted Communication Dependable support to enhance patient trust and care.

Our answering service ensures prompt responses, seamless scheduling, and professional handling of every patient inquiry with confidentiality.

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Patient-first approach.

Every call is handled with empathy, ensuring patients feel valued and supported.

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Fast response times.

Inquiries about appointments, billing, or care instructions are answered quickly to ease patient concerns.

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Effortless scheduling.

Appointments, follow-ups, and reminders are managed seamlessly to keep your practice running smoothly.

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Confidentiality guaranteed.

Every interaction adheres to HIPAA standards, safeguarding patient privacy and trust.

Seamless Integration with Your Tools

Our answering service works with the software you already use, ensuring a smooth and efficient workflow. From versatile platforms like Zoho and Hubspot to customer support platforms like Zendesk and Freshdesk, we fit right into your existing systems.

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Reliable Communication for Every Healthcare Provider

Healthcare providers, from solo practitioners to large clinics, face communication challenges that impact patient trust and care quality. Missed calls, delayed responses, and overwhelmed staff can compromise the patient experience. Our Medical Answering Service ensures every patient is heard, inquiries are managed professionally, and appointments are scheduled seamlessly, letting your team focus on delivering exceptional care.

Solo Practitioners

Doctors operating alone often handle everything from consultations to patient follow-ups. We manage calls about appointments, test results, and routine questions, ensuring no patient feels overlooked.

Specialist Clinics

Specialists like cardiologists, dermatologists, or orthopedists receive high volumes of calls about referrals, test results, and procedures. Our service streamlines communication, prioritizes critical inquiries, and handles scheduling efficiently.

Urgent Care Centers

Urgent care facilities face an influx of calls about immediate appointments and medical emergencies. We provide 24/7 support to ensure patients receive prompt attention and urgent matters are routed immediately.

Pediatric Practices

Parents often call with questions about symptoms, vaccinations, or appointments. Our service ensures these inquiries are handled with care, keeping parents informed and reassured.

Dentists

Dental offices manage calls about appointments, billing, and emergencies like tooth pain. We handle these professionally, ensuring patients are scheduled promptly and urgent cases are prioritized.

Mental Health Professionals

Mental health providers receive sensitive calls requiring empathy and confidentiality. Our team manages inquiries about sessions, availability, and emergencies with the utmost professionalism and care.

From solo practitioners to urgent care centers, our Medical Answering Service adapts to meet the needs of healthcare providers. With 24/7 availability, HIPAA-compliant communication, and tailored solutions, we ensure every patient feels valued and supported while your team focuses on delivering care. Let us be your trusted partner in providing exceptional healthcare experiences.

Testimonials Proven Results from Satisfied Clients Worldwide

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Reviewers_Pictures 25k reviews 5-Stars

With KolaxoCCS's support, my time is freed up, and the frustration of regular interruptions during work and long voicemails has become a thing of the past. Grateful for their assistance.

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Ethan Carter 5 out of 5 stars

I've been using KolaxoCCS to manage calls during afterhours for my consultancy firm for a short time, and I’m already so impressed with their service. The setup was seamless, the pricing is affordable, and the convenience is unmatched!

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Olivia Bennett 5 out of 5 stars

We’re absolutely thrilled with the outstanding customer service and the team handling our incoming calls. They are always professional, polite, and leave a great impression on our customers!

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Mason Brooks 5 out of 5 stars

Since switching to KolaxoCCS, our closing rate has increased by an impressive 75% compared to when we relied on using a chatbot. The difference has been remarkable!

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Ava Richardson 5 out of 5 stars

Have questions? Please fill in your details and We’ll be in touch.

We're here to help you grow and achieve your business goals. Reach out to us through any of the below conversation.

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