HVAC Answering Service

Answer Your Every Call in a way you want – Empowering Your HVAC Business to Be There for Customers, Day and Night

Our HVAC answering service is designed with you & your business specific needs in mind to turn your HVAC business into Customer’s first choice by answering your every call in a way you want – anywhere, anytime, all the time!

Dive into the Perks of HVAC Phone Answering Service:

Missing lot of (calls = opportunities) coming to your HVAC business? Feeling distracted with continuous call rings while doing jobs? Under a burden by paying huge sums of dollars to in-house receptionists?

Don’t worry Kolaxo CCS’s answering service for HVAC company is designed to confront all these challenges with 100% professional excellency. Our HVAC receptionists answer you every call so you don’t have to. It allows you to focus on what you do the best & grow your business better than ever at a fraction of a cost of in-house receptionist. There are lot more benefits like:

  • Better than Ever Customer Support
  • No overhead costs & insurance expenses
  • Win more business even during afterhours
  • Be there for customers’ day & night
  • Maximize Business efficiency
  • Satisfy Clients like never before
Image of a woman wearing a headset while seated at a desk.

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Why It Works?

Your chance of landing more than ever business never dwindles because we strive hard to make your HVAC business prodigiously productive by connecting you with your customers anywhere, anytime, all the time through:

Always Available

We work all day, every day even during holidays so we can answer your calls at weekends, holidays, afterhours, or even 24/7 – whenever & however you want us to do.

No Bots, No IVR, No Voicemails

No more stilted staccato of robotic voices. We help you win customers much more often through 100% real human interactions along with a personalized touch of your HVAC business.

US-Based Virtual Receptionists

Our team of America’s BEST virtual receptionists answer your every call as they are sitting in your office, building a stellar reputation of your HVAC business among competitors.

Customer-Controlled Pricing

Just pay for minutes used to answer your calls because we value you more than money. No lock in contracts, no bait & switch – just unruffled billing as per your budget & use.

Personalized Calling Experience

Tell us how you want us to answer your calls and what we should avoid. Enjoy the freedom of customizing every aspect of call handling as per your preferences.

Fastest Response Time

We answer every call under 3 rings i.e. under 10 seconds (18% faster than average industry answering speed) to avoid losing frustrated callers to your competitors.

Kolaxo CCS Offers More Than Exceptional Call Answering Services:

We offer after hours call coverageoverflow supportvirtual receptionist services and much more. Kolaxo CCS’s HVAC answering services include:

What Sets Us Apart from The Rest?

Satisfy clients like never before & Grow your HVAC business faster than ever with HVAC answering service That Go Beyond the Norm

In the business realm, particularly for HVAC service providers, incoming calls serve as the lifeblood. Even callers interact with HVAC businesses more than other similar businesses for plethora of reasons that drastically surge their call rate by 56% & callers frequently seek information on operating HVAC units, schedule appointments for new system installations, and request dispatch of HVAC technicians for malfunctioning AC or heating systems.

Despite a high volume of incoming calls, a staggering 80% of HVAC service providers find themselves in trouble responding all calls by dint of their fieldwork. While on-site serving customers, they helplessly miss out on 60% of incoming calls, resulting in significant revenue lost that shift to competitors. They even try to utilize other ways to replace live call answering but all stay in vain.

Many HVAC service providers use voicemail or IVR systems to capitalize more business. Fatefully, this strategy backfires, leading to hefty business loss and even damaged reputation. Even an alarming 80% of callers hang up when greeted by voicemail, never to return, because they seek immediate assistance not delayed responses.

Others consider cell phones as an intuitive way to manage calls. However, the practicality diminishes as it is nerve-wracking for HVAC technicians to drop their tools for answering calls or pick up the phone when navigating a tight AC duct.

So, are you one of those 80% helpless HVAC businesses, losing huge business share & letting competitors grow? Are you also overwhelmed by sheer number of calls, plenty of calling reasons, and plethora of customer’s questions? Do you expect your customers to be satisfied by interacting with a robot or waiting for a call back?

We know it’s a yes because that’s why you are here and don’t worry, you are at a right place because we have got your back. Confront all of these huge challenges with our HVAC answering service designed with your business in mind. It guarantees you never miss a call again no matter when it comes, all the customers calling for all the reasons get 100% satisfaction like never before, and any call volume from ebb to overflow is handled without relying on automated voice, IVR system or voicemail support. We are so much more than just exceptional answering services for HVAC business!

A fully flexible, reliable and affordable call handling solution – We are More than just an exceptional HVAC phone answering Service

Kolaxo CCS’s HVAC call answering service is a complete, flexible, reliable, and affordable customer support solution designed specifically for meeting the call management & handling needs of your heating, cooling & ventilation business. It is as adaptable as your HVAC business to ensure your business growth at full capacity. We empower you with complete control over call handling, while also giving you freedom to create a personalized calling experience that aligns with the expectations of your new and repeating clients, who seek quick, responsive, and supportive communication. That’s what we have been doing for last 20 years & we are doing it better than all others out there.

For two decades, we’ve been the trusted choice for demanding HVAC service providers across the USA. We always sit in our customer’s chair and become a perfect extension of what you do and how you represent your HVAC services to stay ahead of all competitors. Whether you receive 10 calls a day or 2000 a week, we deliver 200% professional excellence everytime, all the time. With state of the art call management software, proven call answering protocols, noise-free environment, cutting-edge hardware (top-notch headphones & hi-tech work stations), award-winning live customer support staff, multiple high-speed internet connections and years of HVAC industry call handling experience, our HVAC phone answering service is a most reliable & efficient choice for you to answer every single call as you prefer, outshine your competition at greater pace & satisfy your clients better than ever – all while keeping affordability at the top.

Kolaxo CCS is dedicated to creating a stress-free environment for both you and your customers. Whether you’re a small family-owned HVAC business or a multinational enterprise, we let you choose a service plan that aligns with your budget or create your own as per what your pocket can bear. Our answering service scales with your business, ensuring cost-effectiveness without compromising quality. With our Pay as You Use plan, you only pay when we answer your HVAC business calls, without billing for unused minutes. We also offer discounts when your call volume increases. The best thing, there are no long-term contracts, no obligations, and no hidden charges—allowing you to focus on fostering your HVAC business growth without concerning about unnecessary costs.

Get know more about why our answering service is much more than only answering calls:

Highly Customizable – However you want us to handle your calls, we listen, follow and deliver accordingly while assuring 100% professional excellency:

We give you full control over your answering service from adjusting your greetings, changing where messages go, customizing call routing plan for different on-call HVAC technicians and more! Tell us how you prefer your calls to answered, which questions to ask your callers, which details to take in messages, where to forward emergency calls and where you want your messages delivered. We will do everything as you require while providing your customers with much needed support at the time of HVAC emergencies. Depending on your plan:

  • We can take messages whenever you aren’t available for transfers. Our trained virtual receptionists take messages as much descriptive as you want or as much short as you require
  • Choose the way you want to receive messages. We can deliver messages via any method you choose including: text messages, email, fax, secure mobile app or cell phone. Go for single method or select multiple. Messages will be delivered to you instantly with 100% precision & security.
  • Our expert HVAC virtual receptionists carefully screen each air conditioning & heating call according to the specifications you’ve provided.
  • We can answer specific FAQs of your HVAC business like pricing, location and service areas exactly as you tell us to do.
  • We dispatch emergency calls to on-call HVAC technicians exactly as you instructed us to do. You can customize the call routing scheme anytime according to the schedule of your on-site staff.
  • We book new appointments and alter the existing ones in your own CRM, calendars or scheduling software. With our hi-tech configuration systems in place, we can integrate into any scheduling software you are already using as it is our main aim to make your life easier & smoother.

Our HVAC Answering services are designed to be there when you need & on-standby when you don’t

All we provide is flexible customer communication, designed with your business in mind. KOLAXO CCS’s 24/7 HVAC answering service is tailored to make your HVAC business virtually available for customers all day, every day. We can answer your calls 24/7/365, afterhours, major event days, ordinary holidays, peak seasons, weekends or business hours – as per your choice. Our 24/7 live call answering service is a perfect solution to grow your business like never before by satisfying every client calling your HVAC business, anytime, everytime, all the time.

Get in touch Now to Experience Exception!

From part-time backup for your in-house staff to full-service support for your HVAC business, we have what you need to reach your goals in a better way. Whether you need a telephone answering service for 1 hour a day or 168 a week – we are your professional, top-notch answering service! Our friendly & knowledgeable team of HVAC virtual receptionists answer your calls with professionalism, whenever you want them to step in. Foster your business growth by customizing our answering service to suit your high-volume, high-complexity corporate reception needs or tell us to create a custom answering service solution that is unique to your HVAC business needs. We will step in as much or as little as you want us to — otherwise we’re always ready on the sidelines, 24/7/365. So, don’t fret anymore, we are there when you need us, on call when you don’t. Thus, if you can’t answer? We can! And if you’ve got it — we are just a tap away!

We Integrate into The Same Tools You Are Already Using!

We seamlessly integrate into the tools & software you are already using to schedule, cancel or modify your HVAC appointments, saving you time & money while making your life easier and smoother than before.

Frequently Asked Question

Your concern settles here; find insider tips, clear up your mind and kick start your journey with our unparalleled services.

What is an answering service for HVAC, and how does it works?

HVAC answering service is a professional service that manages incoming calls for HVAC contractors and service providers. When your HVAC business partners with a professional answering service like Kolaxo CCS, expert virtual receptionists answer your customer calls on your behalf. You can choose your answering service to be as simple as just answering calls or as comprehensive as taking messages, dispatching emergency requests, scheduling appointments and forwarding service calls to on-call technicians. With Kolaxo CCS, control is always yours!

To grow your HVAC business better than before & to provide second to none customer support, Simple! Isn’t that what you are looking for? Quick call answering from a live expert that answer basic FAQs and take messages is what customers are looking for in an HVAC business and our telephone answering services provide you exactly that.

We prioritize confidentiality and adhere to strict privacy protocols. Our operators are trained to handle sensitive information securely, and we utilize advanced technologies like end-to-end data encryption and password protected file folders to protect callers’ data.

We don’t charge a single penny as setup charges. It usually takes us less than 24 hours to understand your workflow and preferences that means your answering service will take maximum 24 hours for setup in most cases.

Yes, whether you are using ServiceTitan, FieldEdge, any other CRM or software, we can integrate into the tools & software you are already using with our hi-tech configuration systems in place to save your much more time & money.

Our HVAC answering service cost is more often half the price of other service providers out there usually starting from as low as $135 per month. If you are looking for more affordable choice, then choose our PAY as You Use plan in which you just have to pay for the minutes used to answer your calls without any hidden charges or setup costs.

Yes, it doesn’t matter how small or large your HVAC business is and if you are dealing with residential, commercial or both clients, we offer highly flexible & scalable answering service solutions that can be customized to deal with your high-volume & high complexity needs.

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Our Clients Reviews

80% of customers are more likely to do business with companies having good customer service. We provide you exactly that. Read what our clients say: