Keep Your Business Operational After Closing Time with Our After Hours Answering Service
The cutthroat competition and race to hook more customers are motivating businesses to keep their telephone lines open to call any time. To win over the competitors, the businesses hire professionals to receive calls and engrave a branded impression on their customers. However, the impression of a good brand and superior customer service is blemished when the calls are transferred to voicemail even when called after few minutes of your office hours. Therefore, even when the office hours are over businesses appoint dedicated employees to answer the telephone and inform callers. Kolaxo CCS is the most trusted Answer Service to allocate the responsibility to virtually receive transferred calls after the markets have closed. We are offering an after-hour answering service with the help of our fully trained and professional live telephone operators to take calls on your behalf. These telephone reps are provided special training to manage their daily routine and remain active on the night shift for this service. We are a technology-integrated business that operates in the off hours with zero probability of any error, flaw, or fault in our communication system. The special industry-related training empowers our agents to be prepared to handle any surprises while keeping your business running outside your usual office hours. This service facilitates your customers to talk with real human beings regardless of the time they call. Hence, we are based in the different states of America to detach ourselves from the time zone complications and start receiving your calls according to your provided schedule. Win the competition and get more customers by expanding the hours of operation with the help of our after-hours answering service.
Get After Hours Answering Service to Give Freedom to Your Customer to Call Anytime
The after-hours answering service is the need of the hour of every business. It is very important for every business to fill the gaps in your client support schedule, avoid your potential buyers dumping into voicemail, always remain open, telephone reception by a real person, and ensure 24 hours and 7 days availability. Every business has to setup-up a night shift team of telephone operators and organize fixtures and workplace accordingly or the other option is to outsource to a dedicated Answering Service and enjoy services of virtual phone receptionists with no hassle to organize anything. Kolaxo CCS is the most competent after-hours answering service to fill-in for you to keep your business operational when you are closed for the day. In the United States, the standard working time is 40 hours a week and generally businesses operate from 9 AM to 5 PM. Did you think about the customers who want to contact your support after that time? We fill the gap from 5 PM till 9 AM of next day to keep receiving your calls with the help of our group of night owls reps with the passion to provide good customer support stay awake the whole night to handle your telephone calls. Every buyer has individual needs and they want a quick answer before they make a reservation or make a purchase. The irritating voicemail perturbs 80% of callers and then hang-up the call instead of recording their message. We are helping the businesses to enjoy their telephone calls 100% picked up in 3 bells by a real human being and get all the customers connected directly to your customer support even when your office time is over.
Provide Freedom to Customers to Call Whenever They Want
Freedom is becoming a motivational factor much more valuable than money. This is the reason customers don’t want to be restricted within borders of limited office hours. The special training sessions, continuous supervision, and corporate environment in our company encourage them to remain active the whole night and keep answering the calls in a consistently high level of energy. We have more than 500 fully trained virtual receptionists for dedicated industries to make sure they work in different shifts and ensure the expected standard of customer support is provided to every client who calls at 6 PM or 3 AM. This service is enabling the businesses to be open for 24 hours a day, 7 days a week, and 52 weeks a year with no off time, weekends, holidays, or vacation for us while you enjoy your regular life. To keep enjoying sales during off-hours, reserve appointments before the day starts, and resolve customer’s pain points over the phone, get the most productive after-hours answering service.
Receive International Calls at Odd Time with After Hour Answering Service
The Internet has expanded the horizon of business operations and convinced entrepreneurs to remain available at their helplines to entertain callers and answer their queries. The eCommerce businesses enjoy customers from around the world. However, these international buyers follow no time restrictions of office hours and expect their call to be valued through answering by a real human being at any time of the day or night. Kolaxo CCS takes the responsibility to receive these calls with the help of our after-hours telephone answering support. To greet your local and international customers in a polite and friendly manner the educated, informed, and trained professionals provide this service. Our telephone operators are trained to give respect to your callers and make them feel valued without perturbing of the late-night call. We have provided special education and online certification to handle eCommerce customers in a way that they become satisfied. The round the clock available with the help of this service, imprint a good impression of always being available and meet the expectation of your international customers. Our answering service agents are competent and self-motived to handle your eCommerce customers and provide the best information, reduce shipping cart abandonment, and help you capture new clients.
Hire Experienced Professionals to Handle Your Customers
The company’s biggest fear is trusting someone else to deal with their customers. The Answering Service must have knowledge about the industry, their employees must be competent and professional, and they must have a good reputation in answering late-night calls. Kolaxo CCS is the best after-hours answering service that offers live reception of phone calls whenever you leave the office. Our top priority is to make sure your customers are provided swift and accurate information this is the reason we claim to gain a 99% satisfaction rate from your customers. We have years of experience serving different industries and we are familiar with the insights of many businesses. Therefore there are more chances that we have already served many businesses related to your industry or if not our agents go through a quick training session of one day to show-off their quick learning capabilities and discover the complete business procedure. Hence, our customers are 100% satisfied that your callers are provided accurate information and a professional answering service is offered when your office is closed. We give much importance to evolve the competence of our employees and ensure professionalism in every code of conduct during their telephone calls. Therefore, we provide regular consoling, conduct seminars, enroll telephone reps in online courses, and continuous supervision of seniors to make our reps the most competent and professional in the Answering Services industry. The thousands of positive reviews and expansion in after-hours sales of every customer certify us that we are the best after-hours answering service provider with the best reputation of producing positive results.
Save Money by Outsourcing Telephone Answering Service When Business Hours Are Over
The small businesses operating at a very minute profit margin are very much concerned about the expenses of outsourcing after-hour answering services. We are offering a fully customizable answering service to fit into your requirements and your prescribed budget. We have a team of very experienced customer support providers. These seniors handle the complete system of our organization with the motive to eliminate extra expenses and reduce overheads without compromising the quality of our services. These economies of scale are reflected in our prices and we claim to provide the most cost-effective answering service in the United States. Either your opt per second billing, per minute charges, per-seat cost, or willingness to pay a flat rate, our intention is to provide more benefits at the lowest possible charges. Our agents are trained to handle multiple calls at a time that empowers us to handle a high volume of calls by utilizing lesser human resources. This competence is directly reflected in the prices we charge because we are charging very economical prices for our eminent after-hours telephone handling service.
Take Late Night Calls to Capture Sales Opportunities
The late-night operations and round-the-clock remain open leaves no chances for any kind of technology drawback or emergency shutdown. We are an after-hours answering service to guarantee continuous operations with no breaks at all. Our reps are the main resource for this service therefore we keep in keen consideration that is happy with what they are doing and keep them motivated by paying extra incentives for night shifts. We train them about shift work disrupts and sleep habits so that they remain active at the job and their physical health is not disturbed over the period. We have divided our teams into small groups and one group leader leads each group. Managers supervise all these group leaders and the project directors of each company instruct them. This defined hierarchy leaves no chances for any drop back in the quality of our answering service. Our proficient interconnectivity, strict instructions to follow SOPs, and dedicated army of telephone reps enable us to provide extended operation hours answering service with no topple in the standard of services.
