19 C Trolley Sq Wilmington, DE 19806-3355 United States


24/7 Hours

Get Multiple Benefits By Paying Fraction Of Money

Kolaxo CCS is the most trusted Answering Service by small business to opt a business extension of professionals at reasonable price. We have years of experience handing confused, angry and regular customer from different industries.

Personalized Pricing Plan

Get what you want and pay according to it. Make your own pay plan by putting in add-ons and features of your demand.

No Setup or processing Fee

Enjoy free setup installation. We are charging no initial money to setup your dedicated virtual staff or professing fee before starting.

Instant Activation & Cancellation

Force of more than 500 trained virtual receptions are ready to talk to your customers right away with instant service activation facility. Similarly abandon services whenever you want.

No Long Term Contract Required

Enjoy freedom to start Answering Service with no restriction of long term contracts. Get power in your hands to start, pause, or stop service whenever required.

Save Money & Get Result Oriented Service

6-Second-Increments Billing

Reduce total bill with our most affordable incremental plans according to your calls type and volume.

Billed Only For Call Time

Pay only for the time our agent spent on phone. An idle sitting agent is not a burden on your pocket.

Lowest Per Minute Rates

Opt lowest per minute rate. We are offing most scalable answering service for your business.

Top Industries that are opting After Hour Answering Service from us

Make your business sound professional by hiring our virtual receptionist having your industry specific knowledge.

Do you want to imprint a professional image of your company?

Kolaxo CCS has purposefully trained agent to imprint a good impression at your customers and competitively satisfy their grievance over the phone.

Call us on

Keep Your Business Operational After Closing Time with Our After Hours Answering Service

The cutthroat competition and race to hook more customers are motivating businesses to keep their telephone lines open to call any time. To win over the competitors, the businesses hire professionals to receive calls and engrave a branded impression on their customers. However, the impression of a good brand and superior customer service is blemished when the calls are transferred to voicemail even when called after few minutes of your office hours. Therefore, even when the office hours are over businesses appoint dedicated employees to answer the telephone and inform callers. Kolaxo CCS is the most trusted Answer Service to allocate the responsibility to virtually receive transferred calls after the markets have closed. We are offering an after-hour answering service with the help of our fully trained and professional live telephone operators to take calls on your behalf. These telephone reps are provided special training to manage their daily routine and remain active on the night shift for this service. We are a technology-integrated business that operates in the off hours with zero probability of any error, flaw, or fault in our communication system. The special industry-related training empowers our agents to be prepared to handle any surprises while keeping your business running outside your usual office hours. This service facilitates your customers to talk with real human beings regardless of the time they call. Hence, we are based in the different states of America to detach ourselves from the time zone complications and start receiving your calls according to your provided schedule. Win the competition and get more customers by expanding the hours of operation with the help of our after-hours answering service.

Get After Hours Answering Service to Give Freedom to Your Customer to Call Anytime

The after-hours answering service is the need of the hour of every business. It is very important for every business to fill the gaps in your client support schedule, avoid your potential buyers dumping into voicemail, always remain open, telephone reception by a real person, and ensure 24 hours and 7 days availability. Every business has to setup-up a night shift team of telephone operators and organize fixtures and workplace accordingly or the other option is to outsource to a dedicated Answering Service and enjoy services of virtual phone receptionists with no hassle to organize anything. Kolaxo CCS is the most competent after-hours answering service to fill-in for you to keep your business operational when you are closed for the day. In the United States, the standard working time is 40 hours a week and generally businesses operate from 9 AM to 5 PM. Did you think about the customers who want to contact your support after that time? We fill the gap from 5 PM till 9 AM of next day to keep receiving your calls with the help of our group of night owls reps with the passion to provide good customer support stay awake the whole night to handle your telephone calls. Every buyer has individual needs and they want a quick answer before they make a reservation or make a purchase. The irritating voicemail perturbs 80% of callers and then hang-up the call instead of recording their message. We are helping the businesses to enjoy their telephone calls 100% picked up in 3 bells by a real human being and get all the customers connected directly to your customer support even when your office time is over.

Provide Freedom to Customers to Call Whenever They Want

Freedom is becoming a motivational factor much more valuable than money. This is the reason customers don’t want to be restricted within borders of limited office hours. The special training sessions, continuous supervision, and corporate environment in our company encourage them to remain active the whole night and keep answering the calls in a consistently high level of energy. We have more than 500 fully trained virtual receptionists for dedicated industries to make sure they work in different shifts and ensure the expected standard of customer support is provided to every client who calls at 6 PM or 3 AM. This service is enabling the businesses to be open for 24 hours a day, 7 days a week, and 52 weeks a year with no off time, weekends, holidays, or vacation for us while you enjoy your regular life. To keep enjoying sales during off-hours, reserve appointments before the day starts, and resolve customer’s pain points over the phone, get the most productive after-hours answering service.

Receive International Calls at Odd Time with After Hour Answering Service

The Internet has expanded the horizon of business operations and convinced entrepreneurs to remain available at their helplines to entertain callers and answer their queries. The eCommerce businesses enjoy customers from around the world. However, these international buyers follow no time restrictions of office hours and expect their call to be valued through answering by a real human being at any time of the day or night. Kolaxo CCS takes the responsibility to receive these calls with the help of our after-hours telephone answering support. To greet your local and international customers in a polite and friendly manner the educated, informed, and trained professionals provide this service. Our telephone operators are trained to give respect to your callers and make them feel valued without perturbing of the late-night call. We have provided special education and online certification to handle eCommerce customers in a way that they become satisfied. The round the clock available with the help of this service, imprint a good impression of always being available and meet the expectation of your international customers. Our answering service agents are competent and self-motived to handle your eCommerce customers and provide the best information, reduce shipping cart abandonment, and help you capture new clients.

Hire Experienced Professionals to Handle Your Customers

The company’s biggest fear is trusting someone else to deal with their customers. The Answering Service must have knowledge about the industry, their employees must be competent and professional, and they must have a good reputation in answering late-night calls. Kolaxo CCS is the best after-hours answering service that offers live reception of phone calls whenever you leave the office. Our top priority is to make sure your customers are provided swift and accurate information this is the reason we claim to gain a 99% satisfaction rate from your customers. We have years of experience serving different industries and we are familiar with the insights of many businesses. Therefore there are more chances that we have already served many businesses related to your industry or if not our agents go through a quick training session of one day to show-off their quick learning capabilities and discover the complete business procedure. Hence, our customers are 100% satisfied that your callers are provided accurate information and a professional answering service is offered when your office is closed. We give much importance to evolve the competence of our employees and ensure professionalism in every code of conduct during their telephone calls. Therefore, we provide regular consoling, conduct seminars, enroll telephone reps in online courses, and continuous supervision of seniors to make our reps the most competent and professional in the Answering Services industry. The thousands of positive reviews and expansion in after-hours sales of every customer certify us that we are the best after-hours answering service provider with the best reputation of producing positive results.

Save Money by Outsourcing Telephone Answering Service When Business Hours Are Over

The small businesses operating at a very minute profit margin are very much concerned about the expenses of outsourcing after-hour answering services. We are offering a fully customizable answering service to fit into your requirements and your prescribed budget. We have a team of very experienced customer support providers. These seniors handle the complete system of our organization with the motive to eliminate extra expenses and reduce overheads without compromising the quality of our services. These economies of scale are reflected in our prices and we claim to provide the most cost-effective answering service in the United States. Either your opt per second billing, per minute charges, per-seat cost, or willingness to pay a flat rate, our intention is to provide more benefits at the lowest possible charges. Our agents are trained to handle multiple calls at a time that empowers us to handle a high volume of calls by utilizing lesser human resources. This competence is directly reflected in the prices we charge because we are charging very economical prices for our eminent after-hours telephone handling service.

Take Late Night Calls to Capture Sales Opportunities

The late-night operations and round-the-clock remain open leaves no chances for any kind of technology drawback or emergency shutdown. We are an after-hours answering service to guarantee continuous operations with no breaks at all. Our reps are the main resource for this service therefore we keep in keen consideration that is happy with what they are doing and keep them motivated by paying extra incentives for night shifts. We train them about shift work disrupts and sleep habits so that they remain active at the job and their physical health is not disturbed over the period. We have divided our teams into small groups and one group leader leads each group. Managers supervise all these group leaders and the project directors of each company instruct them. This defined hierarchy leaves no chances for any drop back in the quality of our answering service. Our proficient interconnectivity, strict instructions to follow SOPs, and dedicated army of telephone reps enable us to provide extended operation hours answering service with no topple in the standard of services.

Key Features That Our Every Customer Get Along With Exceptional Services

Kolaxo CCS is a customer oriented agency to facilitate our each client from either small scale business or medium scale company. We have set these basics as the minimum features that every customer will get. Enjoy exceptional services with a confidence that your customers are in good hand.


Data Security

As a professional agency, we strictly follow the compliance regulation to secure your details, customer’s information or any data from leakage.


Call Recording

Every coordination conducted through any channel with your customers is recorded in our database. It is available on demand only for you.


Hand Picked Agents

We share profiles of our available agents to provide you freedom to select any employee that synchronize with your demand and mind set.


Personalized plan

Every customer has individual needs and different financial constraints to fulfill all such issue we offer personalized price plan best fitted for you.


Unified Communication

Get one stop solution to the entire communication channel. Coordinate with customer through telephone, live chat, email or social media.


Record Keeping

We keep record of your business profile, call log and customer information so that you don’t have to start from scratch every time you opt our services.

About Kolaxo CCS

We are US-based contact center backed by cloud technology, professional experts, and trained staff to bring a noticeable change in your customer support.

Who we are?

Kolaxo CCS is precisely observing the customer service standards, the pain points of customers, and the profound solution to resolve these points. The satisfaction of our clients along with their customers is our highest priority.

While we cannot reconstruct your business procedures, we can handle your angry customers to make them satisfied with the current standards and procedures. We are acting with prudence in our day-to-day training sessions to highlight the week areas of every agent and provide practical and nifty advices by the industry experts. The training highlights of our daily stand-up meeting includes:

  • The best practices for greeting customers and setting a positive tone
  • Provide suggestions for active listening and effective questioning callers
  • Give practical advice for dealing with difficult call and callers
  • Recommend techniques for wrapping up calls and measuring customer satisfaction

We encourage our customers to let us know in advance of starting an answering service support the sensitive areas of their business, the pain points of their customers, or the areas where you want us to take special precautions. We closely monitor every call and industry specifications to act accordingly and satisfy your customers.

For over 20 years, satisfying your customers and imprinting a good brand image has been and remains a top priority. While some answering service experience high employee turnover rate, we’re equipped with the most loyal employees working with the company since 15 years, and this family is continuously increasing. We all serve our clients not because we are paid for this but it is our passion to facilitate businesses to grow. We’ll work according to your provided guideline, approved script, preferences in addition to your recommendations to ensure your needs are prioritized accordingly, and we provide a consistent, top-quality answering service every time.

What we do:

When a phone rings, our telephone operator picks up the phone before the third bell rings, greet customer in friendly manner, politely ask who is calling, listen carefully their concern, speak in a pleasant tone of voice, and provide valid information right away.

We answer your calls though the most competent and fully trained agents holding required educational degree, profile decorated with specified experience and have basic essentials, such as customer handling skill, which shows more 80% angry customers turned satisfied and made loyal to your brand.

We are training our team members to note down customers message during the call and repeat the message when it is complete so that no chances of confusions, misunderstandings, and doubts are left to none.

We give our agents the instructions to keep reporting in the run time about call summery that includes the asked query, provided solution, information furnished, message noted and valuable comments about customer and it is all done before the next call rings.

We are closely monitoring your local and international competitors for the most recent development in their business and put it in your notice so that we mutually develop a strategy to handle your customers hence we strictly follow your guidance.

Our telephone operators are provided with the highest speed internet and modern handsets for use while answering your calls.

When we work together, we can keep your customers satisfied.

What can you get?

Follow the valuable suggestions from our capable answering service agent because they are in direct contact with your customers to engrave a positive image of your brand and satisfy their concerns.

If you have any doubts, questions, or concerns, please contact your locally appointed dedicated answering service agent right away.

Business reputation plays a very important role in satisfying your customers, but many small businesses simply don’t have the time and resources to invest in their customer service and form a spiffing image of their company. At Kolaxo CCS, we recognize that a happy caller is a loyal customer, which is why we are proud to offer effective and economical customer answering service.

Kolaxo CCS is the most well-known, trusted name in telephone answering service. Since 2001 we’ve perform answering services according to the wishes of our clients and assisting them in growing their business.

We are offering customized Answering Service Plans with No Contract Restrictions.

We realize that every business has their own requirements, preferences and motives, so we accommodate all your specific requests into your answering service plan keeping our basic rule of thumb in consideration to provide exceptional service at economical rate. Best of all, you will have a remote controlled service with which you can start or stop the campaign anytime you want without any restriction to sign a contract. Whenever you want to update your service plan, simply reach out to your project manager to increase the number of seats for urgent call handling or set up specific agents for after hour answering service.

Reasons Why Kolaxo CCS Is The Top Priority Of Every Business

Call Acceptance Rate with no chances to miss any call during prescribed time.

Customer Satisfaction Rate by not giving up until customer is satisfied and happy.

Increase in average sales and customer retention by Cross-selling and up-selling.

Less charges than others do Answering Services in United States.


How 30,000+ Served Businesses Review Our Services

BFT Fort Lauderdale


“Your consultants are very helpful and accommodating. They helped a lot in formulating the call plan and integrating set-up and Good service after then. I am satisfied.”

Yordano Rodriguez


“I am impressed the way they handled my customers. When an issue arises, they resolve them immediately. Their “we can do anything” motive is impressive.”

Stefano Santoro


“Your customer service has been excellent. Your data presentation is good. Your charges are normal not that economical. You helped my business to increase the sales. Thanks.”

Dolphins Challenge Cancer


“They ran my campaign really well and produced exceptional results. Their operators attended the phone calls received because of my Christmas campaign and collected a good amount of donation. Thanks to you and your team. Cheers.”

Peterson Harley-Davidson Miami


“Kolaxo has very friendly and professional virtual receptionist. They operate 24/7 and kept handling my business during day time and at nighttime as well. Their live human attend 100% the calls with no phone tree in-between the business and customer.”

Annie Alvarez


“Your communication skills are very impressive. I love the way you are handling my angry customers. You are delivering the information the way I always wanted. You are ready to provide any information I requested that is impressive. You are doing good job guys.”

Frequently Asked Question

An Answering Service is a business to communicate with your callers on the business’s behalf. The staff at Answering Service is trained and motivated professionals to receive each call with full energy and bridge a meaningful personal relation with business and customers.

The cloud based technology divert your official calls to a specific number and live agent sitting somewhere outside your office takes these calls on your behalf. The Answering Service is an extension of your business to provide information to callers and handle their pain points.

It has many benefits from exceptional cost saving to result oriented services. The Answering Service have trained professionals are skilled to handle multiple callers at a time that reduce queue time. Its controlled environment ensure non-stop and persistent services for 24 hours a day.

The Answering Service is cost-efficient solution as compared to developing in-house staff. There different price plans for different volumes of calls. Either you can pay according to talk time that could be as low as $1 per minute or you can pay per hour flat rate.

No. The agents greet your caller with your business name and there is no point where customer feels as if they are talking to a third party. The trained and professional telephone operators develop personal connection with your customers and develop a positive impression of your business.

When choosing an Answering Service, the most important thing to look out for is trust. The company who is transparent, considerate, and honest is the most trust worthy. Moreover, the company must have relevant industry experience, and they have enough number of employee to handle burden.

Answering Services work by using the call forwarding technology. Following simple setting, all the calls received at certain number are transferred to your outsourced agency. The operator picks up the call and communicate with caller on your behalf.

Yes, we regularly send you your itemized billing for each month. This bill includes the initial deposit or setup fee if applicable for first month along with that, your selected package fee is mention. This bill illustrates the extra cost if charged for any additional service in the specific month.

Kolaxo CCS opts full transparency when signing a contract with customers. Depending upon the campaign, you can opt month-to-month subscription with no minimums or you can opt per call billing contract with small amount of base fee. We are transparent and flexible according to your ease.

We use 6-second increments billing method which is the industry standard. With this billing method for a call of one minute and one second, you will be charged for one minute and 6 second. Hence, it appears 1.1 minutes in your itemized billing.

We charge for complete one month either this month is of 30 days or 31 that means you will be charged 12 bills in a year. If you want to reduce your billing cycle, you can customize it according to your demand like 28-day cycle or per week cycle.

Yes your reports related to number of calls attended, duration of each call, and the concern highlighted in the call is mentioned in the report. This reports can be asked any time you demand. For additional data and reports, you can get access after approval from authorities.

Kolaxo CCS is a one stop Contact Center Solution. We receive your phone calls, reply your emails, conduct live chat with your customers, handle your social media, and virtually assist you in managing your tasks. We handle all the sources through which customer can approach your business.

We are a team of professional and experienced agents. Moreover, the project manager supervises each call and the quality assurance team analyze the recordings of these calls. Our full proof system leaves no chances for any kind of misconduct with your customers.

Kolaxo CCS is in the industry since 10 year. We have served all type of businesses. We are specialized in dealing with e-commerce businesses. Moreover, we provide exclusive answering service to legal consultants, real estate businesses, property management companies, funeral homes and doctors.

It depends upon your ease because we are completely flexible to transfer your messages over the phone, through test messages or via email. We provide an online portal to access your message and appointment in the run time. We deliver your message as per your instructions on daily bases.

We don’t encage our customers in yearlong contracts. We require our customers to sign month-to-month contract and this contract is automatically renewed at the end of your billing cycle. If you want to sign a yearly contract, we don’t have any problem in it.

It is preferred to get a new 800 number however if you want to keep your old official number you are good to go. We follow your provided instruction and you can change your business phone number whenever you want.

Yes, you can check your usage whenever you want. We provide an online portal to our customer through which customers can check their subscribed package, usage, and remaining minutes/hours of the bundle.

Yes, we offer a free trail to new customer and this trail is free of cost. Depending upon the service you require, you can be charged a small amount initially but this amount will be credited in your account when you subscribe our regular services.

Yes, we have call plans for different size and nature of businesses. We encourage our customers to formulate their own customized plan by reducing or increasing the free minutes they want, number of hours, number of agents and kind of reporting they want.

Yes, you have to inform in a clear and formal way whenever you want to stop our services during trail or regular bases. The recommended way is to call us at least a day before terminating the services or you can email us at prescribed address.

We don’t charge any cancellation fee. Depending upon the subscribed package, if you have opted for month-to-month package and want to cancel in the middle of the month, there can a small cancellation fee deducted from your advance.

You are recommended to start from our base plan for startups. If your call volume exceeds the plan, you are free to change it from next month. We accommodate small businesses to enjoy the freedom to change the plan whenever they want according to their business requirements.

We don’t charge any setup fee. We facilitate the businesses with easy and quick start by not charging any setup fee. There could a small amount deposited as security that will be credited to your account in your first bill.

Your information and data is safe with us. We take full responsibility to protect your data and your customer’s information and any unauthorized person don’t have the access to these details. We have developed full-proof data security system to make sure your information remain safe.

Yes, we follow Employee Development Programs to enhance our agents’ productivity and skills. A quick training session is conducted before the start of your service. Along with that, we conduct regular sessions, online customer service courses, certifications, and seminars to increase their efficiency.

We have separate teams especially trained for individual industries ranging from funeral directors to medical attendants and from plumbers to contractors. We have served thousands of businesses and with this experience; we are capable to understand the business operations and can handle your business well.