19 C Trolley Sq Wilmington, DE 19806-3355 United States


24/7 Hours

Get Multiple Benefits By Paying Fraction Of Money

Kolaxo CCS is the most trusted Answering Service by small business to opt a business extension of professionals at reasonable price. We have years of experience handing confused, angry and regular customer from different industries.

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Personalized Pricing Plan

Get what you want and pay according to it. Make your own pay plan by putting in add-ons and features of your demand.

No Setup or Processing Fee

Enjoy free setup installation. We are charging no initial money to setup your dedicated virtual staff or processing fee before starting.

Instant Activation & Cancelation

Force of more than 500 trained virtual receptions are ready to talk to your customers right away with instant service activation facility. Similarly abandon services whenever you want.

No Long Term Contract Required

Enjoy freedom to start Answering Service with no restriction of long term contracts. Get power in your hands to start, pause, or stop service whenever required.

Save Money & Get Result Oriented Service

Reduce total bill with our most affordable increments plans according to your calls type and volume.

Pay only for the time our agent spent on phone. An idle sitting agent is not a burden on your pocket.

Opt lowest per minute rate. We are offing most scalable answering service for your business.

Do you want to imprint a professional image of your company?

Kolaxo CCS has purposefully trained agent to imprint a good impression at your customers and competitively satisfy their grievance over the phone.

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Get Legal Answering Service to Solidify Your Professional Image in Client’s Mind

The attorneys in United States are always busy in Litigation dates, mediation settings, advising appointments, client meetings, strategizing about cases, conducting research, negotiating agreements, writing briefs, and staying up-to-date in new laws changes. Either they are in their office or in court; it becomes nearly impossible for them to take every call. Successful lawyers always hire a dedicated receptionist to take their calls, screen them, conduct client intake, answer question engaging in ongoing communication and maintain a diary to keep record along with conducting call back where necessary. Kolaxo CCS has developed a state of the art Answering Service to serve legal practitioner in receiving their phone calls and handling their clients in a professional manner. We have given special training to our legal answering service agent and guided them to how to deal with busy lawyers and facilitate them. These agents are qualified and professional to assist attorneys in maintaining the schedule of their litigation dates and setting up the mediation requirements by calling both parties. This service is facilitating the law firms to professionally set appointment with customers for consultation as per the guided procedures. Our thoughtful process behind this service is empowering the attorneys to set up client meetings that create mutual ease for lawyers and clients. Our answering service agents are dedicatedly trained to help you in finding case references and strategizing them. This service allow you to conduct proper research with the help of these answering service agents working under the supervision of our highly qualified and experienced staff. Our legal answering service is dividing your workload along with handling your phone calls and managing your clients to eliminate any miscommunication and confusions. The team of our fully trained and professional answering service agents are enabling attorneys to receive every call and from receiving call to cutting off phone, every gesture gives a professional impact. Our certified agents categorize the emergency calls, priority calls, important calls, and normal calls to screen the less important calls and priority phone calls each your direct line. We have developed a special Performa to note down clients intake and present it to you in a professional manner. Fully informed agents offer our lawyer answering service so that they can accurately answer the entire tricky questions in an ongoing communication with client. Our answering service for legal firm facilitate you to enjoy a full time virtual assistant to act as a receptionist and become a helping hand in maintaining your diary as per your instructions and receiving calls at the same time.

Let’s Inscribe Your Professional Lawyer Image with Exceptional Answering Service

The customers expect treated with concern, care and honor each time they call their lawyer. A smiling face receiving their calls, a live person dealing with the sensitive communication and information, and a responsible person maintaining the diary for call backs, incorporate the sense of trust and personal care in the mind of callers. The professional lawyer answering service becomes necessary for attorneys to achieve such trust and care. Kolaxo CCS has engraved one of the most trusted and reliable name amongst answering services for lawyers because of achieving 100% satisfaction of our customer’s clients. We conduct daily meetings to keep the motivation level of our agents high and make sure this service helps lawyers to outsource the time consuming and distracting work like managing phone calls to us and concentrate on increasing their case success ratio. This high percentage of success further uplift the confidence of our agents and they deal your callers with more passion and confidence. This passion and confidence is reflected in our agents’ voice and they take callers in the comfort zone. In this zone, the bounding bridge between your law firm and your clients is created. The regular practice, intensive training, and years of experience enable our agents to pick every call with an energetic voice and polite smile. They are trained to bring clients in comfort zone by developing strong bounding so that callers can openly discuss the sensitive information over the phone. The detailed discussions, online certifications and supervision of educated professional enable our answering agents to manage your schedule book and organize your diary in the best presentable manner. We give attention to every prospect that customer gives value and ultimately they consider themselves to be treated with concern, care, and honor.

Imprint an Unforgettable First Impression about Your Law Firm with Our Services

The first conversation gives clear picture to the customers about your law firm. The customer expect the receptionist must have knowledge about his industry, the person could present the similar case handled by the lawyer, inform specifications about payment, and answer general questions. A competent and professional virtual receptionist is required to answer calls and imprint a good first impression. Kolaxo CCS is offering exclusive answering service for attorneys with the help of our fully trained and informed legal intake receptionist. We allocate a personal project manager for each law firm so that their individual requirements are considered and customized telephone answering service is offered. We have hired the top agents who fulfill all the basic education requirements and we have passed them through our training classes to make sure they have all the information regarding legal services industry. We make sure that these fully prepared and well informed agents picks up the calls with full confidence and provide right and quick information to your customers. The agents present the portfolio of your successful cases to ensure this service promote your achievements along with imprinting a professional image. We have provided detailed training and guided code of ethics to discuss payments and charges with clients. Along with these teachings, we follow your provided instructions to inform your clients about payment specifications. We developed a list of very frequently asked questions and their most appropriate answers. While performing this service we receive calls to answer such questions and save you from time consuming tasks. Along with all these competencies, we make it very much sure that the start of our conversation should be very impressive so that a very good first impression is developed in the mind of your customers.

Stay Connected With Your Clients When You Are Busy In Courts

Customers don’t like to be restricted to call between certain office hours. They want their calls to be instantly picked right at the moment they feel any need to talk. On the other hand, it becomes impossible for lawyers to remain available 24/7. Kolaxo CCS is up with the finest solution in the shape of our lawyer after hour answering service. Our agents stay up and active while you enjoy your sleep and take the calls on your behalf. Our law firm phone answering service is enabling lawyers to uplift their good standing and imprint their firm reputation. Create trust and satisfaction with the help of our 24 hour answering service for lawyers to capture new customer who called at night. This service empower lawyers never miss a client, allow customers to get information about proceedings anytime they want, and set appointment for the next day. Strengthen your professional relationship with your client by getting the best answering service for lawyers.

Hire One of the Most Trusted Legal Answering Services

Kolaxo CCS is a customer centric answering service to facilitate attorneys and lawyers to handle their telephone calls. We have provided detailed education, professional training, related certification, and mockup session to understand the industry in a better way. Our legal answering service offers customized scripting and personalized integration set-up right according to your law office tradition and your customer’s expectations. We are US-based answering service with our local agents familiar with customs and legal procedures and handle your callers accordingly. We hold customer-first approach and it reflects in our services. The way our virtual receptionist give respect and value to your customers uplift their satisfaction level. These live agents of answering service sense the situation and change their tone accordingly. We are virtual answering service located in different states of America to entitle the law firms to render our service and serve their customers in a professional and appreciative way. Our small law firm answering service is enabling attorneys to reduce in-house setup cost and hire purposefully developed office with all the essentials and professional environment to provide up to the expectation customer service. Our professional telephone agents resolve the customer pain points in the most appropriate manner by providing relevant information about court proceeding and counsel comments. Competent lawyers are opting our Answering Services to enhance their customer service experience and imprint an unforgettable engraved professional image. Our educated and trained telephone operators are the main asset of legal answering service to make your customers beholden by allowing them to get rid of frustrated answering machines.

Key Features That Our Every Customer Get Along With Exceptional Services

Kolaxo CCS is a customer oriented agency to facilitate our each client from either small scale business or medium scale company. We have set these basics as the minimum features that every customer will get. Enjoy exceptional services with a confidence that your customers are in good hand.


As a professional agency, we strictly follow the compliance regulation to secure your details, customer’s information or any data from leakage.


Every coordination conducted through any channel with your customers is recorded in our database. It is available on demand only for you.


We share profiles of our available agents to provide you freedom to select any employee that synchronize with your demand and mind set.


Every customer has individual needs and different financial constraints to fulfill all such issue we offer personalized price plan best fitted for you.


Get one stop solution to the entire communication channel. Coordinate with customer through telephone, live chat, email or social media.


We keep record of your business profile, call log and customer information so that you don’t have to start from scratch every time you opt our services.

About Kolaxo CCS

We are US-based contact center backed by cloud technology, professional experts, and trained staff to bring a noticeable change in your customer support.

Kolaxo CCS is precisely observing the customer service standards, the pain points of customers, and the profound solution to resolve these points. The satisfaction of our clients along with their customers is our highest priority.

While we cannot reconstruct your business procedures, we can handle your angry customers to make them satisfied with the current standards and procedures. We are acting with prudence in our day-to-day training sessions to highlight the week areas of every agent and provide practical and nifty advices by the industry experts. The training highlights of our daily standup meeting includes:

  • The best practices for greeting customers and setting a positive tone
  • Provide suggestions for active listening and effective questioning callers
  • Give practical advice for dealing with difficult call and callers
  • Recommend techniques for wrapping up calls and measuring customer satisfaction

We encourage our customers to let us know in advance of starting an answering service support the sensitive areas of their business, the pain points of their customers, or the areas where you want us to take special precautions. We closely monitor every call and industry specifications to act accordingly and satisfy your customers.

For over 10 years, satisfying your customers and imprinting a good brand image has been and remains a top priority. While some answering service experience high employee turnover rate, we’re equipped with the most loyal employees working with the company since 15 years and this family is continuously increasing. We all serve our clients not because we are paid for this but it is our passion to facilitate businesses to grow. We’ll work according to your provided guideline, approved script, preferences in addition to your recommendations to ensure your needs are prioritized accordingly, and we provide a consistent, top-quality answering service every time.

When a phone rings, our telephone operator picks up the phone before the third bell rings, greet customer in friendly manner, politely ask who is calling, listen carefully their concern, speak in a pleasant tone of voice, and provide valid information right away.

We answer your calls though the most competent and fully trained agents holding required educational degree, profile decorated with specified experience and have basic essentials, such as customer handling skill, which shows more 80% angry customers turned satisfied and made loyal to your brand.

We are training our team members to note down customers message during the call and repeat the message when it is complete so that no chances of confusions, misunderstandings, and doubts are left.

We give our agents the instructions to keep reporting in the run time about call summery that includes the asked query, provided solution, information furnished, message noted and valuable comments about customer and it is all done before the next call rings.

We are closely monitoring your local and international competitors for the most recent development in their business and put it in your notice so that we mutually develop a strategy to handle your customers hence we strictly follow your guidance.

Our telephone operators are provided with highest speed internet and modern handsets for use while answering your calls.

When we work together, we can keep your customers satisfied.

Follow the valuable suggestions from our capable answering service agent because they are in direct contact with your customers to engrave a positive image of your brand and satisfy their concerns.

If you have any doubts, questions, or concerns, please contact your locally appointed dedicated answering service agent right away.

Going above and beyond to provide the best answering service possible Business reputation plays a very important role in satisfying your customers, but many small businesses simply don’t have the time and resources to invest in their customer service and form a spiffing image of their company. At Kolaxo CCS, we recognize that a happy caller is a loyal customer, which is why we are proud to offer effective and economical customer answering service.

Kolaxo CCS is the most well-known, trusted name in telephone answering service. Since 2007 we’ve perform answering services according to the wishes of our clients and assisting them in growing their business.

Customized Answering Service Plans with No Contract Restrictions We realize that every business has their own requirements, preferences and motives so we accommodate all your specific requests into your answering service plan keeping our basic rule of thumb in consideration to provide exceptional service at economical rate. Best of all, you will have a remote controlled service with which you can start or stop the campaign anytime you want with any restriction to sign a contract. Whenever you want to update your service plan, simply reach out to your project manager to increase the number of seats for urgent call handling or set up specific agents for after hour answering service.

Reasons Why Kolaxo CCS Is The Top Priority Of Every Business

Call Acceptance Rate with no chances to miss any call during prescribed time.

Customer Satisfaction Rate by not giving up until customer is satisfied and happy.

Increase in average sales and customer retention by Cross-selling and up-selling.

Less charges than others do Answering Services in United States.

How 30,000+ Served Businesses Review Our Services

“Your consultants are very helpful and accommodating. They helped a lot in formulating the call plan and integrating set-up and Good service after then. I am satisfied.”


“I am impressed the way they handled my customers. When an issue arises, they resolve them immediately. Their “we can do anything” motive is impressive.”


“Your customer service has been excellent. Your data presentation is good. Your charges are normal not that economical. You helped my business to increase the sales. Thanks.”


“They ran my campaign really well and produced exceptional results. Their operators attended the phone calls received because of my Christmas campaign and collected a good amount of donation. Thanks to you and your team. Cheers.”


“Kolaxo has very friendly and professional virtual receptionist. They operate 24/7 and kept handling my business during day time and at nighttime as well. Their live human attend 100% the calls with no phone tree in-between the business and customer.”


“Your communication skills are very impressive. I love the way you are handling my angry customers. You are delivering the information the way I always wanted. You are ready to provide any information I requested that is impressive. You are doing good job guys.”

Frequently Asked Question

An Answering Service is a business to communicate with your callers on the business’s behalf. The staff at Answering Service is trained and motivated professionals to receive each call with full energy and bridge a meaningful personal relation with business and customers.

The cloud based technology divert your official calls to a specific number and live agent sitting somewhere outside your office takes these calls on your behalf. The Answering Service is an extension of your business to provide information to callers and handle their pain points.

It has many benefits from exceptional cost saving to result oriented services. The Answering Service have trained professionals are skilled to handle multiple callers at a time that reduce queue time. Its controlled environment ensure non-stop and persistent services for 24 hours a day.

The Answering Service is cost-efficient solution as compared to developing in-house staff. There different price plans for different volumes of calls. Either you can pay according to talk time that could be as low as $1 per minute or you can pay per hour flat rate.

No. The agents greet your caller with your business name and there is no point where customer feels as if they are talking to a third party. The trained and professional telephone operators develop personal connection with your customers and develop a positive impression of your business.

When choosing an Answering Service, the most important thing to look out for is trust. The company who is transparent, considerate, and honest is the most trust worthy. Moreover, the company must have relevant industry experience, and they have enough number of employee to handle burden.

Answering Services work by using the call forwarding technology. Following simple setting, all the calls received at certain number are transferred to your outsourced agency. The operator picks up the call and communicate with caller on your behalf.

Yes, we regularly send you your itemized billing for each month. This bill includes the initial deposit or setup fee if applicable for first month along with that, your selected package fee is mention. This bill illustrates the extra cost if charged for any additional service in the specific month.

Kolaxo CCS opts full transparency when signing a contract with customers. Depending upon the campaign, you can opt month-to-month subscription with no minimums or you can opt per call billing contract with small amount of base fee. We are transparent and flexible according to your ease.

We use 6-second increments billing method which is the industry standard. With this billing method for a call of one minute and one second, you will be charged for one minute and 6 second. Hence, it appears 1.1 minutes in your itemized billing.

We charge for complete one month either this month is of 30 days or 31 that means you will be charged 12 bills in a year. If you want to reduce your billing cycle, you can customize it according to your demand like 28-day cycle or per week cycle.

Yes your reports related to number of calls attended, duration of each call, and the concern highlighted in the call is mentioned in the report. This reports can be asked any time you demand. For additional data and reports, you can get access after approval from authorities.

Kolaxo CCS is a one stop Contact Center Solution. We receive your phone calls, reply your emails, conduct live chat with your customers, handle your social media, and virtually assist you in managing your tasks. We handle all the sources through which customer can approach your business.

We are a team of professional and experienced agents. Moreover, the project manager supervises each call and the quality assurance team analyze the recordings of these calls. Our full proof system leaves no chances for any kind of misconduct with your customers.

Kolaxo CCS is in the industry since 10 year. We have served all type of businesses. We are specialized in dealing with e-commerce businesses. Moreover, we provide exclusive answering service to legal consultants, real estate businesses, property management companies, funeral homes and doctors.

It depends upon your ease because we are completely flexible to transfer your messages over the phone, through test messages or via email. We provide an online portal to access your message and appointment in the run time. We deliver your message as per your instructions on daily bases.

We don’t encage our customers in yearlong contracts. We require our customers to sign month-to-month contract and this contract is automatically renewed at the end of your billing cycle. If you want to sign a yearly contract, we don’t have any problem in it.

It is preferred to get a new 800 number however if you want to keep your old official number you are good to go. We follow your provided instruction and you can change your business phone number whenever you want.

Yes, you can check your usage whenever you want. We provide an online portal to our customer through which customers can check their subscribed package, usage, and remaining minutes/hours of the bundle.

Yes, we offer a free trail to new customer and this trail is free of cost. Depending upon the service you require, you can be charged a small amount initially but this amount will be credited in your account when you subscribe our regular services.

Yes, we have call plans for different size and nature of businesses. We encourage our customers to formulate their own customized plan by reducing or increasing the free minutes they want, number of hours, number of agents and kind of reporting they want.

Yes, you have to inform in a clear and formal way whenever you want to stop our services during trail or regular bases. The recommended way is to call us at least a day before terminating the services or you can email us at prescribed address.

We don’t charge any cancellation fee. Depending upon the subscribed package, if you have opted for month-to-month package and want to cancel in the middle of the month, there can a small cancellation fee deducted from your advance.

You are recommended to start from our base plan for startups. If your call volume exceeds the plan, you are free to change it from next month. We accommodate small businesses to enjoy the freedom to change the plan whenever they want according to their business requirements.

We don’t charge any setup fee. We facilitate the businesses with easy and quick start by not charging any setup fee. There could a small amount deposited as security that will be credited to your account in your first bill.

Your information and data is safe with us. We take full responsibility to protect your data and your customer’s information and any unauthorized person don’t have the access to these details. We have developed full-proof data security system to make sure your information remain safe.

Yes, we follow Employee Development Programs to enhance our agents’ productivity and skills. A quick training session is conducted before the start of your service. Along with that, we conduct regular sessions, online customer service courses, certifications, and seminars to increase their efficiency.

We have separate teams especially trained for individual industries ranging from funeral directors to medical attendants and from plumbers to contractors. We have served thousands of businesses and with this experience; we are capable to understand the business operations and can handle your business well.