location

19 C Trolley Sq Wilmington, DE 19806-3355 United States

inquiry@kolaxoccs.com
time

24/7 Hours

Get 24-7 Live Business Answering Service to Receive Every Call Any Time

Never miss your important business calls and appoint intelligent real human beings to receive every call. We take the responsibility to receive telephone calls and provide better customer experience while imprinting professional impression.

 

Personalized Pricing Plan

Get what you want and pay according to it. Make your own pay plan by putting in add-ons and features of your demand.

No Setup or processing Fee

Enjoy free setup installation. We are charging no initial money to setup your dedicated virtual staff or professing fee before starting.

Instant Activation & Cancellation

Force of more than 500 trained virtual receptions are ready to talk to your customers right away with instant service activation facility. Similarly abandon services whenever you want.

No Long Term Contract Required

Enjoy freedom to start Answering Service with no restriction of long term contracts. Get power in your hands to start, pause, or stop service whenever required.

Why Kolaxo______

Small Businesses Prefer Our Services Because Of Our;

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Save Money & Get Result Oriented Service

6-Second-Increments Billing

Reduce total bill with our most affordable incremental plans according to your calls type and volume.

Billed Only For Call Time

Pay only for the time our agent spent on phone. An idle sitting agent is not a burden on your pocket.

Lowest Per Minute Rates

Opt lowest per minute rate. We are offing most scalable answering service for your business.

Select The Best Type Of Service That Satisfies Your Demand

Kolaxo CCS is serving to satisfy the pain points of small business in handling their customers. We have formulated different types of industry specific answering service. Select the one best suits your need.

Top Industries that are opting 24/7 Answering Service from us

Make your business sound professional by hiring our virtual receptionist having your industry specific knowledge.

Do you want to imprint a professional image of your company?

Kolaxo CCS has purposefully trained agent to imprint a good impression at your customers and competitively satisfy their grievance over the phone.

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Enjoy Eminent Benefits of Operating Round The Clock with Our 24-7 Answering Service

To keep the business operational 24/7/365 creates compelling economic advantages and helps in fortifying the brand image of the company. This nonstop running increases the probability of customers contacting your business but it also produces complications and obstacles to managing day-night shifts, maintains the standard of your services, and coordinating with different departments. The team of professionals and experienced individuals are required to handle profoundly your telephone calls and answering your customer’s questions in a rectitude manner. Kolaxo CCS is facilitating the small businesses to remain operational for 24 hours a day and 7 days a week with our exceptional Answering Service. We have a team of industry experts to examine your business reason for operating round the clock and customize our services to produce the most desirable results. We believe in producing more results by utilizing minimum resources therefore by employing the most energetic and competent agents we reduce our service charges and produce maximum benefits to increase the economic advantages. Our instant response, zero queue time, and capacity to handle multiple calls at a time increase the probability of maximum customers reaching your business. The experienced project managers and perspicacious human resource department look after this service to make sure employees working in different shifts are highly motivated and serve your customers with full energy. We have a quality assurance department that keeps eye on maximum calls and this watchdog group assures that the committed quality of this service is achieved in every call. Our own Kolaxo DataBank software is linked with this service to make sure the security of your callers’ information and outstanding coordination with your department is ensured

Get 24/7 Answering Service to Develop a Professional Image of Your Business

Customer service is the face of every brand. To increase customer satisfaction companies hire professionals to provide information, answer queries, and resolve their pain points. A happy and satisfied customer is the main asset of any business. The most beneficial addition to customer service is by being available at the helpline without any breaks, holidays, or limitation of office hours. Therefore, the 24X7 live call answering service is the most essential amenity of every business. Kolaxo CCS offers exceptional answering service to develop a remarkable improvement in your customer service. We have educated, professional, and trained agents to take your calls in a polite and friendly manner without considering the late-night time and uplift the brand value in the mind of customers. The comfort and trust associated with this service increase the customer’s satisfaction that you are available any time of the day or night. Our agents are passed through proper training and information sessions so that they can provide the right and quick information to your customers. The experienced telephone operators provide this service to make sure the customers’ concerns and problems are resolved instantly using their strategies and tricks. Gain the trust of your customers that your customer support is always available to answering any kind of concern by opting this service. We work as a business extension; therefore, at any time, your customers will consider as if they are being answered from the business premises instead of any virtual office.

Get Rid Of Managing Employees, Hire Virtual Receptionist

Managing employees working round the clock is a problem for every business. Creating duty roster, keeping employees’ morale high, creating regular training sessions, quality-assuring late-night calls, recognize the human limits, addressing the needs of shift workers, managing the fatigue of long working hours, and building a unified culture for morning shifts and evening shifts is a problem for these businesses. Hiring a professional Answering service offering 24 hours non-stop services is the best option to achieve all this. Kolaxo CCS is the most trusted Answering Service to offer a continuous telephone handling facility with no off-hours, weekends, holidays, or vacations. Our Wednesday afternoons are no different from Sunday nights because we offer 24 7 Answering Service with the help of our fully energetic and self-motivated employees. To make this service more productive and fruitful for our customers we share our duty roaster with you to ensure the best resources are utilized for the most appropriate time and task. This service has a twofold benefit for our employees and customers because we charge very economical prices from customers and pay high incentives to keep our agent’s morale high. We conduct regular training sessions to ensure that with this service your customers get the right answer to their query without any obligation to call back at day time to talk to senior for the best information. We have a dedicated quality assurance department to analyze every call especially nightshift calls and make certain that each caller is greeted with full energy and the best information is provided. We understand the human capability limits therefore, we keep the shift hours short to make certain that our telephone operator remains focused and energetic. To manage the fatigue and work stress we give consecutive 3 days off after 10 regular shifts and ensure non-stop operations and employees’ satisfaction at the same time. We have the most effective Fatigue Risk Management System to make sure 24-hour telephone is answered with no signal of exhaustion. We have built a seamless continuous operations culture to make sure that the performance of morning shift workers and night-shift employees are similar in terms of energy and output.

Get Industry-Specific Telephone Answering Service

It is necessary for some businesses to remain available all the time on the phone. The business-like food restaurants, convenience stores, hospitals, and medical services, repair contractors, funeral directors, HVAC, and disaster management need round-the-clock operation with no break. In such businesses, it’s no secret; an individual can call anytime to grab a piece of quick information or ask for emergency services. Kolaxo CCS is an Answering Service to provide 24/7 operational facility by being available on our customer’s behalf at the telephone. Our 24/7 answering service empowers these businesses to remain operational and endure connection with their customers without any limitations of office hours. We integrate the skill of adaptability in our agents to ensure they handle late-night surprises, sense customer’s mood and adapt accordingly. The online certifications, regular training sessions, and guidance from our experienced mentors enable them to offer clear communication instead of postponing the issue for a call back in the morning. We have our own Kolaxo DataBase software to make sure the customers provided information is noted and using this software, we instantly convey the information to the concerned department. We are a professional answering service working with employees with high qualifications and having related skills to provide a target-oriented facility. We are a result-oriented company working dedicatedly to positively increase the Net Promoter Score, elevate Customer Satisfaction Score, and minimize Customer Effect Score by keeping the telephone line open for every customer all the time.

Provide Round The Clock Customer Services with 24/7 Telephone Answering Facility

The 24 hours operations, 7 days working and 365 days remain open leave no chances for any kind of technology drawback or emergency shutdown. We are a 24-hour answering service to guarantee continuous operations with no breaks at all. Our reps are the main resource for this service therefore we keep in keen consideration that is happy with what they are doing and keep them motivated by paying extra incentives for night shifts. We train them about shift work disrupts and sleep habits so that they remain active at the job and their physical health is not disturbed over the period. We have divided our teams into small groups and one group leader leads each group. Managers supervise all these group leaders and the project directors of each company instruct them. This defined hierarchy leaves no chances for any drop back of our answering service. Our proficient interconnectivity, strict instructions to follow SOPs and dedicated army of telephone reps enable us to provide 24-7 answering service with no topple in the standard of services.

Key Features That Our Every Customer Get Along With Exceptional Services

Kolaxo CCS is a customer oriented agency to facilitate our each client from either small scale business or medium scale company. We have set these basics as the minimum features that every customer will get. Enjoy exceptional services with a confidence that your customers are in good hand.

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Data Security

As a professional agency, we strictly follow the compliance regulation to secure your details, customer’s information or any data from leakage.

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Call Recording

Every coordination conducted through any channel with your customers is recorded in our database. It is available on demand only for you.

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Hand Picked Agents

We share profiles of our available agents to provide you freedom to select any employee that synchronize with your demand and mind set.

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Personalized plan

Every customer has individual needs and different financial constraints to fulfill all such issue we offer personalized price plan best fitted for you.

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Unified Communication

Get one stop solution to the entire communication channel. Coordinate with customer through telephone, live chat, email or social media.

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Record Keeping

We keep record of your business profile, call log and customer information so that you don’t have to start from scratch every time you opt our services.

About Kolaxo CCS

We are US-based contact center backed by cloud technology, professional experts, and trained staff to bring a noticeable change in your customer support.

Who we are?

Kolaxo CCS is precisely observing the customer service standards, the pain points of customers, and the profound solution to resolve these points. The satisfaction of our clients along with their customers is our highest priority.

While we cannot reconstruct your business procedures, we can handle your angry customers to make them satisfied with the current standards and procedures. We are acting with prudence in our day-to-day training sessions to highlight the week areas of every agent and provide practical and nifty advices by the industry experts. The training highlights of our daily stand-up meeting includes:

  • The best practices for greeting customers and setting a positive tone
  • Provide suggestions for active listening and effective questioning callers
  • Give practical advice for dealing with difficult call and callers
  • Recommend techniques for wrapping up calls and measuring customer satisfaction

We encourage our customers to let us know in advance of starting an answering service support the sensitive areas of their business, the pain points of their customers, or the areas where you want us to take special precautions. We closely monitor every call and industry specifications to act accordingly and satisfy your customers.

For over 20 years, satisfying your customers and imprinting a good brand image has been and remains a top priority. While some answering service experience high employee turnover rate, we’re equipped with the most loyal employees working with the company since 15 years, and this family is continuously increasing. We all serve our clients not because we are paid for this but it is our passion to facilitate businesses to grow. We’ll work according to your provided guideline, approved script, preferences in addition to your recommendations to ensure your needs are prioritized accordingly, and we provide a consistent, top-quality answering service every time.

What we do:

When a phone rings, our telephone operator picks up the phone before the third bell rings, greet customer in friendly manner, politely ask who is calling, listen carefully their concern, speak in a pleasant tone of voice, and provide valid information right away.

We answer your calls though the most competent and fully trained agents holding required educational degree, profile decorated with specified experience and have basic essentials, such as customer handling skill, which shows more 80% angry customers turned satisfied and made loyal to your brand.

We are training our team members to note down customers message during the call and repeat the message when it is complete so that no chances of confusions, misunderstandings, and doubts are left to none.

We give our agents the instructions to keep reporting in the run time about call summery that includes the asked query, provided solution, information furnished, message noted and valuable comments about customer and it is all done before the next call rings.

We are closely monitoring your local and international competitors for the most recent development in their business and put it in your notice so that we mutually develop a strategy to handle your customers hence we strictly follow your guidance.

Our telephone operators are provided with the highest speed internet and modern handsets for use while answering your calls.

When we work together, we can keep your customers satisfied.

What can you get?

Follow the valuable suggestions from our capable answering service agent because they are in direct contact with your customers to engrave a positive image of your brand and satisfy their concerns.

If you have any doubts, questions, or concerns, please contact your locally appointed dedicated answering service agent right away.

Business reputation plays a very important role in satisfying your customers, but many small businesses simply don’t have the time and resources to invest in their customer service and form a spiffing image of their company. At Kolaxo CCS, we recognize that a happy caller is a loyal customer, which is why we are proud to offer effective and economical customer answering service.

Kolaxo CCS is the most well-known, trusted name in telephone answering service. Since 2001 we’ve perform answering services according to the wishes of our clients and assisting them in growing their business.

We are offering customized Answering Service Plans with No Contract Restrictions.

We realize that every business has their own requirements, preferences and motives, so we accommodate all your specific requests into your answering service plan keeping our basic rule of thumb in consideration to provide exceptional service at economical rate. Best of all, you will have a remote controlled service with which you can start or stop the campaign anytime you want without any restriction to sign a contract. Whenever you want to update your service plan, simply reach out to your project manager to increase the number of seats for urgent call handling or set up specific agents for after hour answering service.

 

 

Reasons Why Kolaxo CCS Is The Top Priority Of Every Business

Call Acceptance Rate with no chances to miss any call during prescribed time.

Customer Satisfaction Rate by not giving up until customer is satisfied and happy.

Increase in average sales and customer retention by Cross-selling and up-selling.

Less charges than others do Answering Services in United States.

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How 30,000+ Served Businesses Review Our Services

BFT Fort Lauderdale

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“Your consultants are very helpful and accommodating. They helped a lot in formulating the call plan and integrating set-up and Good service after then. I am satisfied.”

Yordano Rodriguez

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“I am impressed the way they handled my customers. When an issue arises, they resolve them immediately. Their “we can do anything” motive is impressive.”

Stefano Santoro

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“Your customer service has been excellent. Your data presentation is good. Your charges are normal not that economical. You helped my business to increase the sales. Thanks.”

Dolphins Challenge Cancer

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“They ran my campaign really well and produced exceptional results. Their operators attended the phone calls received because of my Christmas campaign and collected a good amount of donation. Thanks to you and your team. Cheers.”

Peterson Harley-Davidson Miami

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“Kolaxo has very friendly and professional virtual receptionist. They operate 24/7 and kept handling my business during day time and at nighttime as well. Their live human attend 100% the calls with no phone tree in-between the business and customer.”

Annie Alvarez

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“Your communication skills are very impressive. I love the way you are handling my angry customers. You are delivering the information the way I always wanted. You are ready to provide any information I requested that is impressive. You are doing good job guys.”

Frequently Asked Question

An Answering Service is a business to communicate with your callers on the business’s behalf. The staff at Answering Service is trained and motivated professionals to receive each call with full energy and bridge a meaningful personal relation with business and customers.

The cloud based technology divert your official calls to a specific number and live agent sitting somewhere outside your office takes these calls on your behalf. The Answering Service is an extension of your business to provide information to callers and handle their pain points.

It has many benefits from exceptional cost saving to result oriented services. The Answering Service have trained professionals are skilled to handle multiple callers at a time that reduce queue time. Its controlled environment ensure non-stop and persistent services for 24 hours a day.

The Answering Service is cost-efficient solution as compared to developing in-house staff. There different price plans for different volumes of calls. Either you can pay according to talk time that could be as low as $1 per minute or you can pay per hour flat rate.

No. The agents greet your caller with your business name and there is no point where customer feels as if they are talking to a third party. The trained and professional telephone operators develop personal connection with your customers and develop a positive impression of your business.

When choosing an Answering Service, the most important thing to look out for is trust. The company who is transparent, considerate, and honest is the most trust worthy. Moreover, the company must have relevant industry experience, and they have enough number of employee to handle burden.

Answering Services work by using the call forwarding technology. Following simple setting, all the calls received at certain number are transferred to your outsourced agency. The operator picks up the call and communicate with caller on your behalf.

Yes, we regularly send you your itemized billing for each month. This bill includes the initial deposit or setup fee if applicable for first month along with that, your selected package fee is mention. This bill illustrates the extra cost if charged for any additional service in the specific month.

Kolaxo CCS opts full transparency when signing a contract with customers. Depending upon the campaign, you can opt month-to-month subscription with no minimums or you can opt per call billing contract with small amount of base fee. We are transparent and flexible according to your ease.

We use 6-second increments billing method which is the industry standard. With this billing method for a call of one minute and one second, you will be charged for one minute and 6 second. Hence, it appears 1.1 minutes in your itemized billing.

We charge for complete one month either this month is of 30 days or 31 that means you will be charged 12 bills in a year. If you want to reduce your billing cycle, you can customize it according to your demand like 28-day cycle or per week cycle.

Yes your reports related to number of calls attended, duration of each call, and the concern highlighted in the call is mentioned in the report. This reports can be asked any time you demand. For additional data and reports, you can get access after approval from authorities.

Kolaxo CCS is a one stop Contact Center Solution. We receive your phone calls, reply your emails, conduct live chat with your customers, handle your social media, and virtually assist you in managing your tasks. We handle all the sources through which customer can approach your business.

We are a team of professional and experienced agents. Moreover, the project manager supervises each call and the quality assurance team analyze the recordings of these calls. Our full proof system leaves no chances for any kind of misconduct with your customers.

Kolaxo CCS is in the industry since 10 year. We have served all type of businesses. We are specialized in dealing with e-commerce businesses. Moreover, we provide exclusive answering service to legal consultants, real estate businesses, property management companies, funeral homes and doctors.

It depends upon your ease because we are completely flexible to transfer your messages over the phone, through test messages or via email. We provide an online portal to access your message and appointment in the run time. We deliver your message as per your instructions on daily bases.

We don’t encage our customers in yearlong contracts. We require our customers to sign month-to-month contract and this contract is automatically renewed at the end of your billing cycle. If you want to sign a yearly contract, we don’t have any problem in it.

It is preferred to get a new 800 number however if you want to keep your old official number you are good to go. We follow your provided instruction and you can change your business phone number whenever you want.

Yes, you can check your usage whenever you want. We provide an online portal to our customer through which customers can check their subscribed package, usage, and remaining minutes/hours of the bundle.

Yes, we offer a free trail to new customer and this trail is free of cost. Depending upon the service you require, you can be charged a small amount initially but this amount will be credited in your account when you subscribe our regular services.

Yes, we have call plans for different size and nature of businesses. We encourage our customers to formulate their own customized plan by reducing or increasing the free minutes they want, number of hours, number of agents and kind of reporting they want.

Yes, you have to inform in a clear and formal way whenever you want to stop our services during trail or regular bases. The recommended way is to call us at least a day before terminating the services or you can email us at prescribed address.

We don’t charge any cancellation fee. Depending upon the subscribed package, if you have opted for month-to-month package and want to cancel in the middle of the month, there can a small cancellation fee deducted from your advance.

You are recommended to start from our base plan for startups. If your call volume exceeds the plan, you are free to change it from next month. We accommodate small businesses to enjoy the freedom to change the plan whenever they want according to their business requirements.

We don’t charge any setup fee. We facilitate the businesses with easy and quick start by not charging any setup fee. There could a small amount deposited as security that will be credited to your account in your first bill.

Your information and data is safe with us. We take full responsibility to protect your data and your customer’s information and any unauthorized person don’t have the access to these details. We have developed full-proof data security system to make sure your information remain safe.

Yes, we follow Employee Development Programs to enhance our agents’ productivity and skills. A quick training session is conducted before the start of your service. Along with that, we conduct regular sessions, online customer service courses, certifications, and seminars to increase their efficiency.

We have separate teams especially trained for individual industries ranging from funeral directors to medical attendants and from plumbers to contractors. We have served thousands of businesses and with this experience; we are capable to understand the business operations and can handle your business well.