19 C Trolley Sq Wilmington, DE 19806-3355 United States


24/7 Hours

Consultant Firm Answering Service Designed Specifically to Imprint Professional Image

Kolaxo CCS is the most trusted Answering Service by consultants to opt an office extension of professionals at reasonable price. We have years of experience handing consultant’s customers and taking communication responsibilities of consultancy industry. Enjoy exceptional appointment scheduling, take more jobs, increase communication efficiency, and solidify your reputation by rendering our human based answering service.

Personalized Pricing Plan

Get what you want and pay according to it. Make your own pay plan by putting in add-ons and features of your demand.

No Setup or processing Fee

Enjoy free setup installation. We are charging no initial money to set up your dedicated virtual staff or professing fee before starting.

Instant Activation & Cancellation

Force of trained virtual receptions for doctors are ready to talk to your patients right away with instant service activation facility. Similarly, abandon services whenever you want.

No Long Term Contract Required

Enjoy freedom to start Answering Service with no restriction of long term contracts. Get power in your hands to start, pause, or stop service whenever required.

Save Money & Get Result Oriented Service

6-Second-Increments Billing

Reduce total bill with our most affordable incremental plans according to your calls type and volume.

Billed Only For Call Time

Pay only for the time our agent spent on phone. An idle sitting agent is not a burden on your pocket.

Lowest Per Minute Rates

Opt the lowest per minute rate. We are offing most scalable answering service for your business.

Select The Best Type Of Service That Satisfies Your Demand

Kolaxo CCS is serving to satisfy the pain points of consultants in handling their telephone calls and communicating with their clients. We have formulated different types of consulting firm answering service. Select one that best suits your needs.

Do you want to imprint a professional image of your company?

Kolaxo CCS has purposefully trained agent to imprint a good impression at your customers and competitively satisfy their grievance over the phone.

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Consultant Firm Answering Service to Imprint Good Impression

The consultancy industry is on the boom in the United States and different competent consultants are enlightening the world with their knowledge and onions. Businesses or individuals can get consultation from these consultants regarding Management, Business strategy, Finance advisory, Information Technology, or Human Resource. The consulting firms are excepted to be professional, determent, and energetic to take new challenges. The reflection of these competencies are presented in your telephone reception. The person attending the call is the face of your firm and must have self-confidence, ability to exhibit humanity, should be a good listener with excellent communication skills, and be able to showcase expert knowledge about the industry so that the person could cultivate and gain customers trust.

Meet Expectation Of Customer With Professional Answering Service For Consultants

Accomplishing the task of engraving good first impression helps to consult firms with half of their work already done. Kolaxo CCS is helping the consultants with our specialized Answering Service to receive calls with confidence and speak with authority to fulfill the target of impressing callers. Our trained and qualified agents provide this service to help the consultants to meet customers expectation and give quick and certain response to their questions. Our consulting firm answering service is designed considering the industry parameters and customer expectations. Our trained professionals, guided about the industry insights and the customers psyche, provide this service to make sure maximum benefits are achieved from it.

Serve Your Customers In Better Way By Opting Experts With Industry Knowledge

Kolaxo CCS is serving the consulting firms from many years therefore, we are in a better position to understand the customers pain points and their appropriate solutions. Our industry specific trained agent provide answering service for consultants so that they use their guided skills to show or sound certain in response to your customers questions. On the behalf of different consultants, we are taking their business calls and setting up their appointments. Our virtual receptionist become the face of your brand, and we are playing the most important role on behalf of consultants to imprint a good impression and satisfy them. Our trained and skillful telephone operators provide this service to make sure a strong relationship be developed by pitching the tone of self-confidence and using professional tactics. When a customer calls to discuss sensitive matter, it is very important for telephone operators to be confident and avoid sounding unclear or unsure in their response that ultimately benefits the reputation of the consultant.

Focus On Your Customers Problem While We Look After Your Ringing Phone

In the consultancy business, paying attention to details is very important. The same rule goes for the receptionist and telephone operator as well. The virtual receptionist must be a good listener who can understand what customer wants to say. It is a special skill. We have trained a distinct group of agents about this skill and dedicated them only for the consultancy firms. These firms can opt our Answering Service to hire agents that have an exceptional communication skill and are good listener. These virtual receptionists understand what clients are stating and analyze their needs along with problems. These experts ensure your clients that they reached to the best consultant and give them a sign of relief. Our consultant answering service is empowering the agencies to hire a communication specialist and get half of their work done even before their first meeting with client. Our telephone operators ask relevant questions to your customers to make them realize you understand the situation and at the same time allow the consultants to understand their assigned job beforehand.

Hire Experienced Answering Service to Resolve Queries in Better Way

Kolaxo CCS is an experienced Answering Service in the United States. We understand the expected problems and our expert team is always in search to find out the best solutions to eliminate these hitches that hider the quality of our service. To eliminate any kind of misconception or any embarrassing situation due to barrier in communication between our agent and our client. We have specially trained our agents about the team player skills. These skills are helping them to develop a collaborative relationship between your consultancy firm and our Answering Service. We use modern communication software and proficient skills to eliminate every chance of misunderstanding. Hence, our customers hire virtual employees from us that are team player and have collaborative skills.

Get More Chances to Meet Goals with Our Consulting Firm Answering Service

The consultant firms have to showcase their expert knowledge right from the telephone receptionist to the chief consultant of the firm. Kolaxo CCS has trained and guided individual agents exclusively about the service oriented business especially the consultancy service providers like strategist, marketing, operations, financial advisory, Human Resource consultants, compliance, and technology. Our subject experts have expertise to handle every type of consultancy firm and answer their customer’s queries in a better and professional manner. We are helping the consultants to hire informed and trained professional agents so that more beneficial results are produced and when an agent with complete industry knowledge communicate with customers, it brings more positive results.

Outsource To Hire Professionals and Save Money

Hiring an in-house assistant or receptionist is an expensive option. Along with the increased cost, it brings in new responsibilities for consultants to arrange their workspace, manage their holidays, and organize their annual trainings and workshops. The specialized answering service for consultant firms by Kolaxo CCS is providing an affordable and practical facility to hire a virtual receptionist to receive the phone calls. Our exceptionally trained agents are ready to serve consultancy based businesses to book appointments, schedule visit, note down problems and dispatch calls when required. If you are associated with any kind of consultancy business, this service is best for you to enjoy economical phone reception facility by professionals.

Hire Professional Answering Service to Produce Noticeable Change

Kolaxo CCS is the most trusted Answering Service in the United States. Americans love our services because of our industry specific facilities provided by the niche experts. We are a technology oriented business virtually receiving telephone calls for different brands. We have two decades of experience providing answering service to skilled experts. This service is empowering the professional experts to focus on research and conducting meetings with clients while our professional experts take on the responsibility to communicate with your customers over the phone. We are providing one stop solution to all your answering service needs. You can hire our virtual telephone operators to receive your phone calls for 24 hours a day and 7 days a week. With this service, you will have no breaks or interruptions and enjoy nonstop phone answering facility for service oriented businesses. The consultants can render our services for specific time frame. You can opt our business hours answering service to schedule appointment and answering customer question. We are giving exceptional facility to opt after hour answering service if they want to stay in connected even when their office is closed.

Key Features That Our Every Customer Get Along With Exceptional Services

Kolaxo CCS is a customer oriented agency to facilitate our each client from either small scale business or medium scale company. We have set these basics as the minimum features that every customer will get. Enjoy exceptional services with a confidence that your customers are in good hand.


Data Security

As a professional agency, we strictly follow the compliance regulation to secure your details, customer’s information or any data from leakage.


Call Recording

Every coordination conducted through any channel with your customers is recorded in our database. It is available on demand only for you.


Hand Picked Agents

We share profiles of our available agents to provide you freedom to select any employee that synchronize with your demand and mind set.


Personalized plan

Every customer has individual needs and different financial constraints to fulfill all such issue we offer personalized price plan best fitted for you.


Unified Communication

Get one stop solution to the entire communication channel. Coordinate with customer through telephone, live chat, email or social media.


Record Keeping

We keep record of your business profile, call log and customer information so that you don’t have to start from scratch every time you opt our services.

About Kolaxo CCS

We are US-based contact center backed by cloud technology, professional experts, and trained staff to bring a noticeable change in your customer support.

Who we are?

Kolaxo CCS is precisely observing the customer service standards, the pain points of customers, and the profound solution to resolve these points. The satisfaction of our clients along with their customers is our highest priority.

While we cannot reconstruct your business procedures, we can handle your angry customers to make them satisfied with the current standards and procedures. We are acting with prudence in our day-to-day training sessions to highlight the week areas of every agent and provide practical and nifty advices by the industry experts. The training highlights of our daily stand-up meeting includes:

  • The best practices for greeting customers and setting a positive tone
  • Provide suggestions for active listening and effective questioning callers
  • Give practical advice for dealing with difficult call and callers
  • Recommend techniques for wrapping up calls and measuring customer satisfaction

We encourage our customers to let us know in advance of starting an answering service support the sensitive areas of their business, the pain points of their customers, or the areas where you want us to take special precautions. We closely monitor every call and industry specifications to act accordingly and satisfy your customers.

For over 20 years, satisfying your customers and imprinting a good brand image has been and remains a top priority. While some answering service experience high employee turnover rate, we’re equipped with the most loyal employees working with the company since 15 years, and this family is continuously increasing. We all serve our clients not because we are paid for this but it is our passion to facilitate businesses to grow. We’ll work according to your provided guideline, approved script, preferences in addition to your recommendations to ensure your needs are prioritized accordingly, and we provide a consistent, top-quality answering service every time.

What we do:

When a phone rings, our telephone operator picks up the phone before the third bell rings, greet customer in friendly manner, politely ask who is calling, listen carefully their concern, speak in a pleasant tone of voice, and provide valid information right away.

We answer your calls though the most competent and fully trained agents holding required educational degree, profile decorated with specified experience and have basic essentials, such as customer handling skill, which shows more 80% angry customers turned satisfied and made loyal to your brand.

We are training our team members to note down customers message during the call and repeat the message when it is complete so that no chances of confusions, misunderstandings, and doubts are left to none.

We give our agents the instructions to keep reporting in the run time about call summery that includes the asked query, provided solution, information furnished, message noted and valuable comments about customer and it is all done before the next call rings.

We are closely monitoring your local and international competitors for the most recent development in their business and put it in your notice so that we mutually develop a strategy to handle your customers hence we strictly follow your guidance.

Our telephone operators are provided with the highest speed internet and modern handsets for use while answering your calls.

When we work together, we can keep your customers satisfied.

What can you get?

Follow the valuable suggestions from our capable answering service agent because they are in direct contact with your customers to engrave a positive image of your brand and satisfy their concerns.

If you have any doubts, questions, or concerns, please contact your locally appointed dedicated answering service agent right away.

Business reputation plays a very important role in satisfying your customers, but many small businesses simply don’t have the time and resources to invest in their customer service and form a spiffing image of their company. At Kolaxo CCS, we recognize that a happy caller is a loyal customer, which is why we are proud to offer effective and economical customer answering service.

Kolaxo CCS is the most well-known, trusted name in telephone answering service. Since 2001 we’ve perform answering services according to the wishes of our clients and assisting them in growing their business.

We are offering customized Answering Service Plans with No Contract Restrictions.

We realize that every business has their own requirements, preferences and motives, so we accommodate all your specific requests into your answering service plan keeping our basic rule of thumb in consideration to provide exceptional service at economical rate. Best of all, you will have a remote controlled service with which you can start or stop the campaign anytime you want without any restriction to sign a contract. Whenever you want to update your service plan, simply reach out to your project manager to increase the number of seats for urgent call handling or set up specific agents for after hour answering service.

Reasons Why Kolaxo CCS Is The Top Priority Of Every Business

Call Acceptance Rate with no chances to miss any call during prescribed time.

Customer Satisfaction Rate by not giving up until customer is satisfied and happy.

Increase in average sales and customer retention by Cross-selling and up-selling.

Less charges than others do Answering Services in United States.


How 30,000+ Served Businesses Review Our Services

BFT Fort Lauderdale


“Your consultants are very helpful and accommodating. They helped a lot in formulating the call plan and integrating set-up and Good service after then. I am satisfied.”

Yordano Rodriguez


“I am impressed the way they handled my customers. When an issue arises, they resolve them immediately. Their “we can do anything” motive is impressive.”

Stefano Santoro


“Your customer service has been excellent. Your data presentation is good. Your charges are normal not that economical. You helped my business to increase the sales. Thanks.”

Dolphins Challenge Cancer


“They ran my campaign really well and produced exceptional results. Their operators attended the phone calls received because of my Christmas campaign and collected a good amount of donation. Thanks to you and your team. Cheers.”

Peterson Harley-Davidson Miami


“Kolaxo has very friendly and professional virtual receptionist. They operate 24/7 and kept handling my business during day time and at nighttime as well. Their live human attend 100% the calls with no phone tree in-between the business and customer.”

Annie Alvarez


“Your communication skills are very impressive. I love the way you are handling my angry customers. You are delivering the information the way I always wanted. You are ready to provide any information I requested that is impressive. You are doing good job guys.”

Frequently Asked Question

An Answering Service is a business to communicate with your callers on the business’s behalf. The staff at Answering Service is trained and motivated professionals to receive each call with full energy and bridge a meaningful personal relation with business and customers.

The cloud based technology divert your official calls to a specific number and live agent sitting somewhere outside your office takes these calls on your behalf. The Answering Service is an extension of your business to provide information to callers and handle their pain points.

It has many benefits from exceptional cost saving to result oriented services. The Answering Service have trained professionals are skilled to handle multiple callers at a time that reduce queue time. Its controlled environment ensure non-stop and persistent services for 24 hours a day.

The Answering Service is cost-efficient solution as compared to developing in-house staff. There different price plans for different volumes of calls. Either you can pay according to talk time that could be as low as $1 per minute or you can pay per hour flat rate.

No. The agents greet your caller with your business name and there is no point where customer feels as if they are talking to a third party. The trained and professional telephone operators develop personal connection with your customers and develop a positive impression of your business.

When choosing an Answering Service, the most important thing to look out for is trust. The company who is transparent, considerate, and honest is the most trust worthy. Moreover, the company must have relevant industry experience, and they have enough number of employee to handle burden.

Answering Services work by using the call forwarding technology. Following simple setting, all the calls received at certain number are transferred to your outsourced agency. The operator picks up the call and communicate with caller on your behalf.

Yes, we regularly send you your itemized billing for each month. This bill includes the initial deposit or setup fee if applicable for first month along with that, your selected package fee is mention. This bill illustrates the extra cost if charged for any additional service in the specific month.

Kolaxo CCS opts full transparency when signing a contract with customers. Depending upon the campaign, you can opt month-to-month subscription with no minimums or you can opt per call billing contract with small amount of base fee. We are transparent and flexible according to your ease.

We use 6-second increments billing method which is the industry standard. With this billing method for a call of one minute and one second, you will be charged for one minute and 6 second. Hence, it appears 1.1 minutes in your itemized billing.

We charge for complete one month either this month is of 30 days or 31 that means you will be charged 12 bills in a year. If you want to reduce your billing cycle, you can customize it according to your demand like 28-day cycle or per week cycle.

Yes your reports related to number of calls attended, duration of each call, and the concern highlighted in the call is mentioned in the report. This reports can be asked any time you demand. For additional data and reports, you can get access after approval from authorities.

Kolaxo CCS is a one stop Contact Center Solution. We receive your phone calls, reply your emails, conduct live chat with your customers, handle your social media, and virtually assist you in managing your tasks. We handle all the sources through which customer can approach your business.

We are a team of professional and experienced agents. Moreover, the project manager supervises each call and the quality assurance team analyze the recordings of these calls. Our full proof system leaves no chances for any kind of misconduct with your customers.

Kolaxo CCS is in the industry since 10 year. We have served all type of businesses. We are specialized in dealing with e-commerce businesses. Moreover, we provide exclusive answering service to legal consultants, real estate businesses, property management companies, funeral homes and doctors.

It depends upon your ease because we are completely flexible to transfer your messages over the phone, through test messages or via email. We provide an online portal to access your message and appointment in the run time. We deliver your message as per your instructions on daily bases.

We don’t encage our customers in yearlong contracts. We require our customers to sign month-to-month contract and this contract is automatically renewed at the end of your billing cycle. If you want to sign a yearly contract, we don’t have any problem in it.

It is preferred to get a new 800 number however if you want to keep your old official number you are good to go. We follow your provided instruction and you can change your business phone number whenever you want.

Yes, you can check your usage whenever you want. We provide an online portal to our customer through which customers can check their subscribed package, usage, and remaining minutes/hours of the bundle.

Yes, we offer a free trail to new customer and this trail is free of cost. Depending upon the service you require, you can be charged a small amount initially but this amount will be credited in your account when you subscribe our regular services.

Yes, we have call plans for different size and nature of businesses. We encourage our customers to formulate their own customized plan by reducing or increasing the free minutes they want, number of hours, number of agents and kind of reporting they want.

Yes, you have to inform in a clear and formal way whenever you want to stop our services during trail or regular bases. The recommended way is to call us at least a day before terminating the services or you can email us at prescribed address.

We don’t charge any cancellation fee. Depending upon the subscribed package, if you have opted for month-to-month package and want to cancel in the middle of the month, there can a small cancellation fee deducted from your advance.

You are recommended to start from our base plan for startups. If your call volume exceeds the plan, you are free to change it from next month. We accommodate small businesses to enjoy the freedom to change the plan whenever they want according to their business requirements.

We don’t charge any setup fee. We facilitate the businesses with easy and quick start by not charging any setup fee. There could a small amount deposited as security that will be credited to your account in your first bill.

Your information and data is safe with us. We take full responsibility to protect your data and your customer’s information and any unauthorized person don’t have the access to these details. We have developed full-proof data security system to make sure your information remain safe.

Yes, we follow Employee Development Programs to enhance our agents’ productivity and skills. A quick training session is conducted before the start of your service. Along with that, we conduct regular sessions, online customer service courses, certifications, and seminars to increase their efficiency.

We have separate teams especially trained for individual industries ranging from funeral directors to medical attendants and from plumbers to contractors. We have served thousands of businesses and with this experience; we are capable to understand the business operations and can handle your business well.