ChatGPT-In-Customer-Service-1200-X-628-Blog-1024x536
  • Jan 29, 2024
  • / By Kolaxo CCS
Pros and Cons of Using ChatGPT in Customer Support Service

In a world full of outstanding advanced technologies and AI tools, ChatGPT is also getting popularity since it is launched in 2022, November. This amazing AI tool is designed to reduce human efforts and for customer support service, we need... Read More

Kolaxo-CCS-Customer-Service-1200-X-628-Info-1024x536
  • Jan 27, 2025
  • / By Kolaxo CCS
How 24/7 Customer Service Can Boost Up Your Business?

In the era of globalization, everything is just a call and a click away. To stand out as a brand in the competitive market, quality service is the secret ingredient. It's not just a service but, a positive attitude towards... Read More

Kolaxo-CCS-Support-Services-Practices-1200-X-628-Blog-1024x536
  • Jan 27, 2025
  • / By Kolaxo CCS
5 Best E-mail Support Services Practices for 2022

You have a lot of obligations as the owner of a company. If you want to give exceptional customer service, you may need to hire helpers. If your company continues to expand, you'll need to hire more people to avoid... Read More

Kolaxo-CCS-Avoid-customer-calls-1200-X-628-Blog-1024x536
  • Jan 27, 2025
  • / By Kolaxo CCS
4 major solutions to avoid unanswered calls

Customer overflow can be an overwhelming experience for any business. To prevent customers from seeing multiple busy signals and hanging up, a call overflow solution can redirect calls to available staff and help retain customers.

Putting up a phone number is... Read More

Kolaxo-CCS-Best-Strategies-1200-X-628-Blog-1024x536
  • Jan 27, 2025
  • / By Kolaxo CCS
Best Strategies to Improve Your Call Center’s Answer Rates

Today's call centers are up against a challenging issue as a rising proportion of callers abandon their attempts to contact them. For a call center to be successful, it must guarantee that phone traffic flows properly and that overhead is... Read More

Kolaxo-CCS-5-Key-Tips-to-Improve-1200-X-628-Blog-1024x536
  • Jan 27, 2025
  • / By Kolaxo CCS
5 Key Tips to Improve Your Company's Customer Service

Research shows that when customers receive good service, they tell more people about that good service, same goes when they receive bad services from a company and that can spell disaster for your company. The impact of good customer service... Read More