Live Answering & Virtual Receptionist Service for Hotels

Leverage Live Call Answering to Minimize Missed Calls = Gain Guests’ Trust

Our Hotel Exclusive Answering Service delivers seamless communication to ensure guest inquiries are handled professionally, reservations are managed efficiently, and after-hours calls are never missed.

From answering questions about amenities and availability to coordinating bookings and handling urgent guest requests, we help hotels maintain exceptional guest experiences around the clock.

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Why Does It Work?

With 24/7 availability, tailored communication, and professional call handling, we enhance guest satisfaction and streamline hotel operations.

Seamless Communication Everywhere

From phone calls to email and live chat, we provide consistent and courteous communication across all platforms.

Guest-Centered Approach

Every interaction is handled with warmth and professionalism, ensuring guests feel valued and excited to stay.

Effortless Reservation Management

We manage room bookings, cancellations, and group reservations, keeping your property’s occupancy optimized.

Amenity Inquiries Answered

Questions about amenities, services, and local attractions are addressed promptly to help guests plan their stay.

Emergency Call Support

We prioritize urgent guest needs, ensuring critical issues are resolved without delay.

24/7 Accessibility

Your hotel remains open to inquiries, bookings, and guest assistance at any time, day or night.

"Exceptional service begins with seamless communication." — Source: Hospitality Insights Be the hotel known for its responsiveness and dedication to guest satisfaction.

Handle calls professionally.

80% of travelers say a prompt, courteous response influences their decision to book a stay.

Be always available.

Guests expect 24/7 access for booking, inquiries, and urgent needs, even outside of standard hours.

Streamline reservations.

Efficient booking management ensures a smooth guest experience from the first call to check-in.

Support your front desk.

Managing high call volumes lets your staff focus on in-person guest needs without distractions.

Build guest loyalty.

Professional communication leaves a lasting impression, encouraging repeat stays and positive reviews.

Enhance operational efficiency.

Reliable call handling and guest support streamline operations, letting your team focus on delivering exceptional hospitality.

We Can’t Wait to Help You Succeed

What are the tasks bogging your hotel staff down? We’re ready to step in and make a difference, whether it involves managing guest inquiries, coordinating reservations, or handling after-hours calls.

Reservation Management

Coordinating room bookings, cancellations, and group reservations seamlessly to optimize occupancy.

Guest Assistance

Answering questions about amenities, services, and local attractions with professionalism and care.

After-Hours Support

Providing reliable guest communication outside of regular hours to ensure no inquiry is missed.

Emergency Response

Handling urgent guest needs promptly and ensuring critical issues are escalated efficiently.

Flexible Solutions for Every Hotel Our answering service adapts to the needs of boutique hotels, resorts, and large chains.

Step 01

Scalable with Growth

As your hotel expands, our service grows with you to handle increased inquiries and bookings.

Step 02

Customizable Options

Choose services like reservation management, guest assistance, or emergency support to suit your property’s needs.

Step 03

No Long-Term Contracts

Enjoy the flexibility to adjust, scale, or pause your service as your hotel’s demands change.

Reliable Support for Every Guest

Professional Communication for Memorable Stays

From booking inquiries to guest assistance, we ensure every interaction is seamless and welcoming.

Guest-Focused Service

Every call is handled with care and professionalism to make guests feel valued.

Quick Response Times

Prompt handling of inquiries ensures a smooth booking process and a great first impression.

Efficient Reservation Handling

We manage bookings and cancellations with accuracy to optimize occupancy and guest satisfaction.

24/7 Availability

Round-the-clock support ensures your hotel is always accessible to guests, regardless of the time.

Seamless Integration with Your Tools

Our answering service works with the software you already use, ensuring a smooth and efficient workflow. From versatile platforms like Zoho and Hubspot to customer support platforms like Zendesk and Freshdesk, we fit right into your existing systems.

Testimonials Proven Results from Satisfied Clients Worldwide

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25k reviews

With KolaxoCCS's support, my time is freed up, and the frustration of regular interruptions during work and long voicemails has become a thing of the past. Grateful for their assistance.

Ethan Carter 5 out of 5 stars

I've been using KolaxoCCS to manage calls during afterhours for my consultancy firm for a short time, and I’m already so impressed with their service. The setup was seamless, the pricing is affordable, and the convenience is unmatched!

Olivia Bennett 5 out of 5 stars

We’re absolutely thrilled with the outstanding customer service and the team handling our incoming calls. They are always professional, polite, and leave a great impression on our customers!

Mason Brooks 5 out of 5 stars

Since switching to KolaxoCCS, our closing rate has increased by an impressive 75% compared to when we relied on using a chatbot. The difference has been remarkable!

Ava Richardson 5 out of 5 stars

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We're here to help you grow and achieve your business goals. Reach out to us through any of the below conversation.

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