19 C Trolley Sq Wilmington, DE 19806-3355 United States
24/7 Hours
19 C Trolley Sq Wilmington, DE 19806-3355 United States
24/7 Hours
20 Years of Excellence
A Full-Option Answering Service No More Missed Calls Opportunities
Call Answering Specialists, Since 2002
Discover MoreKolaxo CCS Exceptional Answering Service is helping 1000+ businesses all across the USA to grasp every on-call opportunity. We are operating as an extension to these businesses where we efficiently answer calls, provide assistance, support, and manage call trees. Our industry trained professional Answering agents attend every single call 24/7 without breaks, bumps, or delay. So, you can work on business expansion, never miss another call, and manage teams efficiently.
At Kolaxo CCS, we fulfill all your call answering needs with extensively tailored range of Service & Solutions that suits every industry and business type. Giving you a perfect backup for answering calls in time, providing support and dedicated task management.
Flexible answering solutions makes call management easier for you. You can select, from 24/7 to specific hours call answering, by professional answering agents with affordable pricing, and custom options.
Well managed and interactive call trees ensure efficient and relevant response for each caller. IVR system filters out the calls and route them to designated agents based on concerns.
Call center service is a gateway to customer satisfaction. Professionally trained agents provide real Time on-call support, resolve concerns, or provide information to clients in need.
Efficient Virtual backup enables smooth task management. Our trained receptionist performs every task that can be done virtually as per your instructions.
Knowing that your business is different, so as its needs, we’ve tailored irreplaceable answering service and solutions. Our call answering, call center, call automation and virtual receptionist are branched-out solutions perfect to fulfil your industry needs of lead generation, customer support, retention and more.
With diversity, reliability, flexibility, cost efficiency and customization of our solutions, you are enabled to grow your business. Whether you are in:
A top-notch and client-friendly answering service is your gateway to answer all calls specially after hours, weekend or during holidays. Our competent agents are trained for accountancy industry, so they sound just like your business while answering calls on your behalf.
They respond warmly to common questions, note down messages, and update notifications, eventually providing you a backup. Our cost-efficient answering solutions enable you to lower overhead cost and enjoy world class answering service.
A cost-effective answering service can rescue you from a day full of calls related to service inquiries, quotation requests, job-site problems and visits.
Our proficient answering agent will answer calls efficiently on your behalf, take messages, update visit schedule in-time, and notify you whenever there is something urgent. Select cost-efficient pricing plans ranging from per second to per minute billing and more.
Our responsive and diligent answering service helps consultancy offices to grab 70% of their leads through phone calls. Professionally sound agents answer all incoming calls from existing or potential clients in time and provide them required information, take their messages and transfer calls if necessary.
Using response customization from our variant answering service add-ons, your callers will never find out, they are talking to someone outside our office.
Stop stretching your in-house staff between incoming calls and walk-in patients by getting our dedicated answering service and solutions. Our industry trained agents are eager to answer calls coming to your office containing dental emergencies, appointments, inquiries, follow ups, or sometimes requiring basic FAQ help.
Compliant Answering Experts route only emergencies to your staff. Pick custom answering service add-ons such as preferred agent selection, specialized trainings and more for service personalization.
No matter if these are regular days, semester breaks, or admission season at your college or university, we are there 24/7/365 with promising answering service and solutions. Handling regular to massive call volume smartly is normal for our dedicated answering agents.
In the shortest response time, they answer calls, routing them to relevant department, providing information from knowledge base and even sending notifications. You are free to choose from our all-rounded solutions as per your need to lose your burden.
Do you get multiple abandon carts by confused customers every day? A live call answering service can help you avoid them.
Vigilant answering agents answer customer’s questions related to product quality, features, pricing options, delivery, return or exchange policy and lead them for checkout. Our borderless answering solutions gives your borderless business an access to growth.
Multiple calls streaming to your agency office are a distraction, a dependable call answering service is what you need, to grip on creativity. Kolaxo CCS offers you reliable and affordable answering service with limitless options.
Our friendly and responsive agents will answer your calls, classify them, take message and route necessary ones to you. We help you to be less hectic and more creative with flexible Answering solutions.
Why stuck with an expensive 24/7 in-house receptionist at funeral home when you can get the job done at a fraction of cost by a devoted call answering service?
Our empathetic answering agent answer calls with diligence and compassion 24/7 to assist your emotionally unstable and vulnerable callers. Callers feel heard and supported with kind words and detailed responses, gives you good reviews. Customize your dependable call answering service exploring customization options.
Being the best answering service provider, we understand that healthcare starts with a call. Healthcare offices receive multiple calls a day including emergencies, consultancy, appointments, follow ups and more.
Our reliable answering agents answer all of them, provide assistance, and transfer calls on priority basis. We bridge your healthcare center with customers by providing 24/7 active and secured call answering solutions backed by several custom options.
Level up your lead generation and capture campaign with a dependable and flexible call answering service. Our proficient answering agents are always ready to capture the leads you are generating through campaigns.
They efficiently answer inquiry calls, provide support responses to your existing clients, filter leads, and update information to your CRM, whether you are out for meeting or afterhours. With our compliant answering solutions, you can work outside and in the office at the same time.
Kolaxo CCS premium answering service cover all calls coming to your legal firm or attorney office. Our vigilant answering agents answer calls, report legal intakes, fix appointment, and route calls if needed.
People calling you, are in need of legal help and we assist you to provide them required attention right in time. Select call answering, on-call assistance, and more from our reliable answering solutions.
Calls from clients facing problems to the contractors in progress, mess up your office as it gets busy. How about hiring some adaptive answering agents to take over your calls?
Kolaxo CCS answering service and solutions connects you with incredibly responsive answering agents to answer calls whenever you need. Enjoy our top-notch answering service by selecting service time, pricing plans, and more from the flexible service structure.
Adaptable call answering service offload your burden by responding your tenants, landlords, prospects and contractors altogether. A team of specialized agents answer calls, take messages, and provide assistance to your callers, eventually giving you a sigh of relief.
We route only emergency calls to you, so you can deal with repair or maintenance issues, lease requests, and property occupancy process efficiently. The options of service customization give you an edge to improve your customer’s experience.
Putting your callers to voicemails cost you losing the jobs however our live answering agent can save the situation. Kolaxo CCS offers Uninterrupted answering service by proficient agents who answer calls 24/7 live, make appointments, response inquiries, take follow-ups, and notify jobs to your CRM directly.
The agents are trained to sound like a repair business, so clients never have a hunch of talking to someone outside your office. Select from custom answering options based on your call volume and keep growing.
Managing your ever-expanding real estate operations with a limited team is difficult. So, here we are in business with reliable answering service.
Our experienced and trained answering agents takes care of incoming calls for inquiries, quotations, listings and follow-ups, along with fixing walkthrough appointments, update calendars, or more. We offer you unlimited call answering solutions at a fraction of cost, you may spend on an in-house answering team.
A full-option answering service is a perfect fit for your small business with small budget but huge needs. At a reasonable cost, you can make your business 24/7 responsive for the customers, vendors, suppliers and more.
Our live answering agents greet the callers sounding just like your business, record messages, transfers calls and answer FAQs about your business. Don’t pay when you are not using the service, sign up for pay as you go plans from our flexible answering solutions.
Partner your services with our customizable answering service and solutions to grab every on-call opportunity. Our world class, industry trained agents are 24/7 available to answer calls coming to your business number.
They make sure to attend every call in the shortest time of 10 seconds, answer every question, listen and respond to complaints, and transfer urgent calls. Getting specialized answering service and solutions brings you a fortune by spending a negligible price.
Instead of stretching yourself in between calls, tour groups, and travel arrangements, it’s feasible to get compliant answering service backing you.
A 24/7 active team of answering agents provides you backup for booking, inquiry, confirmation, and feedback calls from clients, hotels, transport companies and more. We provide you 360 call answering service and solutions that helps you tailor custom service just the way you need.
Building your client’s trust in your veterinary practice is easier with our specialized answering service and solutions. Dedicated and trained answering agents at Kolaxo CCS efficiently answer calls, fix appointments, follow up messages and even route emergencies to you.
In every condition, they maintain professionalism and empathy that increase your client’s satisfaction and retention. We bring you enormous options to design your personalized answering service.
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At Kolaxo CCS, we have made activation of answering service simple, smooth, and timeless for you. Using cloud-base integrations, contact number replication, and call diversion, getting started is easy.
Our efficient Answering Service & flexible solutions are backed by unmatchable features that level up your service quality, benefit your customers, and business directly.
Range of solutions accessible for every industry
One click accesses to call volume, usage, call logs, and more
Answer every call within record 10 seconds
7-days free trial to experience service quality
All freedom to customize your plans and solutions as per business needs
Secured servers and data management systems with limited access
Industry specific agents to answer calls and respond your callers
Responses that connect with callers and make them feel heard
In-house call monitoring to ensure service quality and decorum
Immediate calendar updates to keep you and your in-house team up-to-date
No in-house setup keeps your operational cost at the lowest
Simple installation and integration ensure quick operation
Agents available 24/7 to answer all calls and resolve concerns
Compassion and conciseness improve customer’s experience with business
IT team takes care of any glitches or errors on the spot to avoid any disruptions in lines
Trained agents handle critical situation efficiently
Well-equipped facility with high-end systems and software for seamless answering
Kolaxo CCS 24/7 Answering Service and Solutions helped numerous businesses to experience immense growth in past 20+ years. Our proficient answering agents, answered over a billion calls 24/7, leading to sales, customer experience, and customer retention for clients from several industries.
100% Customer Satisfaction
Call Answering
Increase in Sales
Kolaxo CCS helped answering my business calls in time, providing customer satisfaction, and enabling my business to be live 24/7. I experienced amazing growth in profit, number of customers, and their feedback for business.
I was in need of call answering for my start up, but had limitations. With Kolaxo CCS flexible answering solutions, I got the right package. Their effective service made my business grow, so now I have shifted from business hour to 24/7 answering plan.
Rachel Locklear from Kolaxo CCS has been my virtual receptionist since a long time. She is a valuable asset for my business. From taking calls to fixing appointments, and managing my other tasks virtually, she is exceptional at her job.
Undoubtedly, Kolaxo CCS have made my business grow well with all positive ratings by customers. My customers are happy as their calls are answered timely, so do I.
After weekends and holidays, listening to voice mails and responding each query was a mess. Kolaxo CCS dedicated answering service is my rescue, now I just have to review call summaries or reports coming back to office after holidays.
We Are Answering Each of Them.
Answering service is a supportive unit for your business that helps you improve your customer experience. The agents sitting in another office will take your customer calls, response them, resolve their issues and redirect them to your relevant team. It will eventually help you to satisfy customers, resolving their issues and creating a better relationship.
An answering service never cost a fortune. You can get the service at a fraction of the cost of hiring an in-house 24/7 answering team or even a single professional.
Every business or industry needs answering service from healthcare to small business, service providers to care providers, entertainment, ecommerce, accountancy, construction, repair workers, education, and more.
At Kolaxo CCS, we use a cloud-based technology that map your calls to a specific number at our center. Here the agents take these calls and response them on your behalf. We are providing you an extension to your business.
No, your client will have no idea about the service. Our agents will respond them efficiently just like your in-house team. The seamless communication will keep things covered.
Call answering service and solutions helps you answer every call and grab every business opportunity. We reduce you burden of taking calls and managing other business affairs altogether.
Kolaxo CCS is working in the BPO industry from the past 20 years. Over the years, we’ve gained experience and reputation. The systems and procedures we follow makes us the best. We are sensitive about data security, customer satisfaction and retention which cause us to grow.
Kolaxo CCS is a BPO service provider that covers a wide range of services. We provide chat support, email support, social media support, and virtual assistance along with answering service USA.
We have made our services business friendly, that’s why our answering service pricing is affordable. Normally, we do monthly payment plans but you can customize them weekly on demand.
No, our setup is free and we do not charge any fee. The purpose is to get you growing. There will be a small security deposit for the setup that will revert back to your account after first billing.
No, it’s not compulsory always. We can map your existing number to our call setup and divert all the call to our team.
You have the option of receiving messages and notification on your number, email or on portal. We can redirect the messages to your preferred platform as per demand.
It is might be hard for you to believe but yes, we are offering an actual free trial for call answering service. There is no charge for the trial. You just have to make an initial minimal deposit and being the trial. It will be reverted back to your account after trial period ends and you select to continue with the service or terminate.
Since we are offering monthly packages, we have a monthly billing cycle irrespective of the number of days. However, you can customize your billing days to 28 or 30 days. We do accommodate our clients with a weekly payment plan.
In that case, if you are a small business, we recommend you choosing the basic answering service plan for the first month. Later, you are free to continue with the same plan or upgrade to other. We accommodate shifting from one plan to other anytime.
Of course, all the calls above your billing volume will be charged additionally and reflect in your bill.
For all the additional call minutes we use the 6-second increment billing method as per the industry standard. According to this method you will be charged for 6 second the additional one second in a call of one minute and one second. However, it will be shown as 1.1 minutes in the bill.
We are offering a free trial and do not charge any cancellation fee. If you cancel the service after trial, we will make you a refund for your security deposit.
Kolaxo CCS normally do not process the cancellation fee. However, if you terminate the contract in the middle of contract period, we will charge a minimal fee from your initial deposit. In case of terminating contract by the end of contract period, you will be charged for the consumed service volume.
Yes, you can forward a request to access call record and after approval you will have access to specific or complete call records.
Yes, along with the monthly reports you can request for some additional reports. Monthly report contains number of calls, their duration individually and collectively along with concerns in the calls.
Kolaxo CCS provides you dedicated answering service and if you need to train agents specific to your project, we are open to it. Select custom add-on for answering service and we can arrange the training sessions with the agents and begin with the project after their qualification. /p>
Yes, we give you a complete liberty to switch your volume according to change in your business needs.
Kolaxo CCS provides you an online portal access where you are able to access the details of your package, billing, and its usage volume.
