Experience-in-Fintech-1200-X-628-Blog-1024x536
  • Sep 1, 2023
  • / By Kolaxo CCS
How to Provide the Best Customer Centric Experience in Fintech? 

The fintech industry provides a handy financial solution to customers in the digital era but it become impossible to grow your business by offering mediocre customer experience. You need to create customer-centric strategies to attract new customers while retaining the... Read More

BPA-Management-Services-1200-X-628-Blog-1024x536
  • Aug 25, 2023
  • / By Kolaxo CCS
Achieve Unparalleled Customer Satisfaction with BPA Management Services 

With the arrival of new technologies business communication as business process automation continues to evolve in the digital era. However, one thing always remains constant, how you can improve the customer satisfaction level towards your brand.

You can achieve it easily... Read More

Agent-Productivity-1200-X-628-Blog-1024x536
  • Aug 12, 2023
  • / By Kolaxo CCS
Incredible Ways to Increase the Agent Productivity

The effectiveness of a call center is directly related to the performance and productivity of agents. When call center agents are motivated and feel contented at their jobs, the overall graph of the company's net promoter score (NPS) improves (Bain... Read More

Virtual-Phone-System-1200-X-628-Blog-1024x536
  • Aug 4, 2023
  • / By Kolaxo CCS
Virtual Phone System: An Ultimate Guide to Selecting the Best Provider for Your Business

Are you still using old landlines to reach out to your clients? Did you invest in a virtual phone system to boost your client's support? If not, then you might be ignoring a platform to grow your business and skyrocket your... Read More

imgpsh_fullsize_anim-1-1024x536
  • Jul 25, 2023
  • / By Kolaxo CCS
How to Pick the Right Contact Center Services or Call Center Services for Your Business?

Most of the time business owners use contact centers and call centers interchangeably, but they are not similar. There are some key differences between them, as contact center is not like traditional call centers where a room full of agent’s... Read More

Technological-Call-Center-1200-X-628-Blog-1024x536
  • Jul 20, 2023
  • / By Kolaxo CCS
5 Outstanding Technological Call Center Ideas to Upgrade Your Businesses

Businesses are always looking for ideas and strategies that will improve the sales and profits of the brands. Implementing the use of advanced technologies in call centers is a great idea that will effectively upgrade your business. If you avoid... Read More