Customer overflow can be an overwhelming experience for any business. To prevent customers from seeing multiple busy signals and hanging up, a call overflow solution can redirect calls to available staff and help retain customers.
Putting up a phone number is... Read More
You have a lot of obligations as the owner of a company. If you want to give exceptional customer service, you may need to hire helpers. If your company continues to expand, you'll need to hire more people to avoid... Read More
In the era of globalization, everything is just a call and a click away. To stand out as a brand in the competitive market, quality service is the secret ingredient. It's not just a service but, a positive attitude towards... Read More
Customer experience outlines a customer’s overall journey with the company which include both indirect and direct touchpoints. Particularly, almost 53% of individuals indicate that the company’s customer service is as important as their products and services.
Businesses that place their customer... Read More
In a world full of outstanding advanced technologies and AI tools, ChatGPT is also getting popularity since it is launched in 2022, November. This amazing AI tool is designed to reduce human efforts and for customer support service, we need... Read More