Customer service is an integral part of any business. A missed call means a missed opportunity for business. Each missed call is an opportunity to win over a new customer. Phone calls are the most direct way to communicate with... Read More
In the digital age, e-commerce customer service is increasingly important. That is because online businesses can assist customers in making online purchase decisions to resolve issues. Online shopping is a multibillion-dollar industry, and customers have higher expectations for the ideal... Read More
Providing great customer service can require extra attention and special handling. Giving a response is a sensitive issue; agents should respond on a timely basis, and this response should be accurate and brief. Social care is a form of care... Read More
Social customer care is a new trend in which businesses give customers help through their various social media platforms. The technique of delivering customer service using social media platforms like Facebook and Twitter is known as social media customer service.... Read More
Research shows that when customers receive good service, they tell more people about that good service, same goes when they receive bad services from a company and that can spell disaster for your company. The impact of good customer service... Read More
Today's call centers are up against a challenging issue as a rising proportion of callers abandon their attempts to contact them. For a call center to be successful, it must guarantee that phone traffic flows properly and that overhead is... Read More