Kolaxo-CCS-Overflow-Call-Center-Service-1200-X-628-1-1024x536
  • Jun 16, 2022
  • / By Kolaxo CCS
How To Ensure Effective Overflow Call Center Service Management?

Customer service is an integral part of any business. A missed call means a missed opportunity for business. Each missed call is an opportunity to win over a new customer. Phone calls are the most direct way to communicate with... Read More

Kolaxo-CCS-Ecommerce-Customer-Service-1200-X-628-1024x536
  • Jun 10, 2022
  • / By Kolaxo CCS
5 Essential Ecommerce Customer Service Tips to Thrive in a Competitive Market

In the digital age, e-commerce customer service is increasingly important. That is because online businesses can assist customers in making online purchase decisions to resolve issues. Online shopping is a multibillion-dollar industry, and customers have higher expectations for the ideal... Read More

Kolaxo-CCS-Social-Care-Accessible-1200-X-628-1024x536
  • May 30, 2022
  • / By Kolaxo CCS
101 Guide To Make Social Care Accessible To All Customers.

Providing great customer service can require extra attention and special handling. Giving a response is a sensitive issue; agents should respond on a timely basis, and this response should be accurate and brief. Social care is a form of care... Read More

Kolaxo-CCS-ocial-Media-Support-Services-1200-X-628-1024x536
  • May 23, 2022
  • / By Kolaxo CCS
Understanding & Improving Social Media Support Services.

Social customer care is a new trend in which businesses give customers help through their various social media platforms. The technique of delivering customer service using social media platforms like Facebook and Twitter is known as social media customer service.... Read More

Kolaxo-CCS-5-Key-Tips-to-Improve-1200-X-628-Blog-1024x536
  • May 16, 2022
  • / By Kolaxo CCS
5 Key Tips to Improve Your Company's Customer Service

Research shows that when customers receive good service, they tell more people about that good service, same goes when they receive bad services from a company and that can spell disaster for your company. The impact of good customer service... Read More

Kolaxo-CCS-Best-Strategies-1200-X-628-Blog-1024x536
  • Apr 29, 2022
  • / By Kolaxo CCS
Best Strategies to Improve Your Call Center’s Answer Rates

Today's call centers are up against a challenging issue as a rising proportion of callers abandon their attempts to contact them. For a call center to be successful, it must guarantee that phone traffic flows properly and that overhead is... Read More