If you are getting high call volume, then it is good news as it indicates that your business is booming. However, getting more calls makes it challenging for businesses to give proper time to each caller. Here is a solution... Read More
For every business, customer support services are very significant, and it will matter in 2023. The role of customer support services has become vital as the competition in the market is increasing rapidly with emerging advanced technologies. In this blog,... Read More
In a world full of outstanding advanced technologies and AI tools, ChatGPT is also getting popularity since it is launched in 2022, November. This amazing AI tool is designed to reduce human efforts and for customer support service, we need... Read More
Customer service agents dealing with difficult customers is a daily routine in call centers. All problems of the customers should be resolved quickly and efficiently, as it is great for providing ideal customer satisfaction.
A survey of customer satisfaction was conducted... Read More
Is your call center ready for the Easter Holiday of 2023? If Yes, Great!
Easter is always a peak season for call centers, and it is not the right time to ignore your customers. On this special Easter holiday, customers happily... Read More
Managing a business after hours could be a very difficult task for any business owner or entrepreneur. Your office hours end but customers are still dialing your business phone number to inquire about your products or services. If not answered... Read More