The more accessibility, the better conversion rate; this is a reality! But the office timings of universities and colleges are very limited. So if there is a student seeking information about the admissions, who are they gonna call, actually? University answering services are the solution to ensure they get the details they were looking for.
According to the research, 35% of the admissions go to the universities and institutes with better communication.
If you don't want to be recognized as an institute that throws parents' concerns and questions into voicemail, read this blog!
University Answering Services For Improved Sales
There are undeniable benefits to hiring a student call center service. From the reputation to the information, it's essential for educational institutions to have answering services.
To validate it even more, here are some of the certain facts that can convince you that this service will significantly improve your conversion rate.
1. Upgrade Your Response Rate
More than a call center service, it's like you have an extension to your institute’s office that is always available. So no more missed calls! As well as your overseas students will be able to call you anytime they are comfortable.
Most of the universities hire call center services because they want a large number of students from different parts of the world. This utterly increases the diversity and also proves to be beneficial in increasing the admission rate.
2. Schedule Tours Seamlessly
Booking a tour is always a great idea to attract the students and fascinate them with campus life. If your administrative staff is busy with phone calls, there can be delays and negligence toward this crucial activity.
Your enrollees deserve to see and feel the campus life, and while the administrative staff works on it, we handle the phone calls. From scheduling efficiently to ensuring interested students and families book appointments, we are here to make the online arrangements.
3. Send Reminder Texts and Emails
Parents, school, and students are three different sides of the same motive: admissions. It's important to notice that a communication gap can bring a lot of complications.
According to a survey, 70% of the parents prefer a combination of email, text, and phone call updates during the admission process with the educational institutes.
From students missing enrollment deadlines to parents dropping off children when school is closed, you can literally understand how significant communication is!
This communication holds more significance as it's essential for:
- School emergency alerts,
- Parent-teacher meetings,
- Notifications when a child is sick,
- Payroll or tuition payment reminders.
4. Free Up Staff to Serve In-Person Visitors
In-person visitors are the nurtured leads, thus they become the first priority of the administration staff. It results in the negligence or apathy toward the caller as they are in a rush to attend in-campus visits.
To balance the situation, remove the havoc and overflow, divide it, and hire university answering service to attend phone calls. This will provide sufficient time for your in-house staff to deal with the admissions and the campus visit. Meanwhile, all the leads will be attended to and scheduled by the call center staff.
5. Insights Through Call Recording and Reporting
Do you know what is the most attractive feature of hiring an answering service or a call center? It's reporting and the insight formation with the help of call recording. This is usually missed when the seasonal overflow kicks in with the limited staff.
Universities use this data to figure out common questions, recurring issues, and peak call times, enabling the institute to:
- Update websites, FAQs, and make a script to answer common queries.
- Reduction in redundant calls,
- Rectify the customer support shortcomings, like extended hold times and incomplete answers.
It will surely help your institute to restructure your services as per the convenience of the parents.
Furthermore: Why Universities Should Invest in an Answering Service
We always say that answering services are always in the benefit of the clients more than the providers! And it's true; these are low-cost but have a very high impact on providing solutions. They also take off the administrative burdens from the shoulders of in-house staff.
Some of the institutes hire our university’s answering services during the admission season. They get efficient help for managing the calls and scheduling on-campus meetings.
When evaluating answering service providers, be sure to look for:
- 24/7 availability,
- Experience with educational institutions,
- Call recording and analytics,
- Multilingual support,
- Integration with your scheduling systems.
Looking to find the right partner? You are welcome!