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  • Jun 15, 2024
  • / By Kolaxo CCS
Is a Real Estate Virtual Assistant Right for Your Business? Here's How to Decide

As a real estate professional, you know how hectic the industry can get, from classifying the lead to closing the deal. All these works require a lot of time and energy to get a better result. In such cases, hiring... Read More

Kolaxo-CCS-Intelligent-Customer-Service-1200-X-628-1024x536
  • Jun 10, 2024
  • / By Kolaxo CCS
The Top CX Trends in 2024 Leading to Intelligent Customer Service

Customer experience outlines a customer’s overall journey with the company which include both indirect and direct touchpoints. Particularly, almost 53% of individuals indicate that the company’s customer service is as important as their products and services.

Businesses that place their customer... Read More

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  • Jun 1, 2024
  • / By Kolaxo CCS
4 Essential Tasks an Airbnb Virtual Assistant Can Handle for You

An Airbnb virtual assistant handles all the difficult and demanding duties that might make hosting seem like a full-time job. As technology advances, having an Airbnb virtual assistant becomes more than simply a convenience for hosts hoping to grow in the... Read More

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  • May 18, 2024
  • / By Kolaxo CCS
6 Common Mistakes to Avoid When Using Bilingual Answering Services

As a business owner, you’re likely to be excel in engaging with English-speaking clients. However, the question arises when it comes to clients who are Spanish-speaking. With approximately 41 million Spanish-speaking residents, the United States ranks as the second-largest Spanish-speaking... Read More

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  • May 3, 2024
  • / By Kolaxo CCS
5 Ways a Mortgage Broker Virtual Assistant Can Streamline Your Workflow

From managing administrative tasks to enhancing client interactions, a mortgage broker virtual assistant makes business operations smoother.

Over the past few years, there has been a remarkable rise in the digital field of various professions, which also include mortgage brokers as... Read More

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  • Apr 25, 2024
  • / By Kolaxo CCS
Why Email Response Time Matters and How Businesses Can Improve It?

In the contemporary business landscape, being able to timely respond to customer emails helps in gaining a competitive advantage. The concept of email response time refers to the duration required for the customer to receive a reply from the company.... Read More